Home Warranty Inc. Reviews 

Customer service always goes above and beyond to help us resolve whatever issues we’ve had, and we’ve unfortunately had a couple. Directions on how to submit receipts for our claim and the next steps in the claim are always clear and if we call back with questions, they take the time to answer them without feeling rushed.

Very difficult to answer questions, could not explain things in a timely manner.

This company goes the extra mile to help with this entire process.

home warranty people very friendly and helpful.

The claims process is quick and efficient. No red tape to fight through

Home warranty had clear communication on the steps to take, how and what information they needed in order to finish my claim. I appreciate the service, and follow through.

Never have a problem! Ty for everything. Thankful for thecwarranty

Home Warranty Inc. is on top of it. Had a technician on site within an hour or so. The technician diagnosed the problem and had the parts ordered before they left. They assured us that this issue would be taken care of and no disruption to anything and followed thru with their word. I have had a couple home warranties and I am here to tell you they are the best of the best. Top shelf service and technicians. Thank you guys for standing up to your commitment and customer service.

Easy to file the claim. Friendly customer service.

The claim was closed before I could schedule the appointment. There should not be a specific timetable for an appointment to be made when you're asking for someone to be present for tge appointment as that requires coordinating schedules, sometimes with multiple people.

This warranty is terrible. They will not repair or replace a failed system. They cover only specific parts and only up to a small cap. My central air conditioning failed. It was an R22 system which is no longer used. They did not have a contractor of their own, so I had to find one. After contacting 4 local contractors, none of them would work on a R22 system. So my central ac had to be replaced. I purchased additional coverages to the original warranty plan provided with my home purchase. That proved to be useless. They did not have my system repaired or replaced. I was left without air conditioning for over a week during a heat wave. And I'm a disabled Veteran. Their marketing and advertising material makes coverage sound great and sufficient. It is anything but. They paid $1,500.00 for the ac part that failed and $500.00 for freon conversion, which they originally missed. I had to pay the entire cost out of my pocket, and then wait for reimbursement of the covered amount from the home warranty. A $2,000.00 reimbursement payment to me was an insult and did not cover even half the cost of the needed ac replacement. I was left having to pay the balance of this expense. They also advertise "emergency heat and ac units." That's not true. They'll only provide a unit if claim approval takes longer than 48 hours, and the coverage amount is capped at $150.00. That will cover nothing. You could be weeks without heat or ac and this company will do nothing. I talked to the claims representative on my claim. He was unhelpful and very "smug" in his response, hiding behind contract terms and small cost caps. This warranty company is next to useless and will pay out a very small amount compared to the actual cost of repair/replacement. You will be on your own and left with a large bill. What a waste of money. Be ware. I would avoid this company!!!

Warranty process was quick and easy. They made it very clear as to what was covered and what wasn't and paid promptly.

They were prompt and fair

The staff are so friendly. They ask questions to make sure they know exactly what's going on. Gives all the information needed.

Did not dislike, the company is doing ok

Quick filing of all claims, and they take care of it all with quick reimbursement.

I've been paying for this home warranty for 19 years. However, when my 32-year old A/C unit failed, I was offered a fraction of what it would cost to fix it. I would have been FAR better off to save my money over 19 years than pay for this useless warranty. Needless to say, I promptly canceled and would not recommend.