We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst we have been having issues with our WiFi for a month, the team at home unity have been amazing! Constantly making sure we're okay and checking on our connections, constantly keeping in touch wi... See more
Company replied
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... See more
Company replied
After a slight delay where my address was mixed up with one that differs by one letter in the same road, I contacted support and it was corrected. The router arrived and was fairly straightforward for... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Contact info
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, United Kingdom
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4.7
Excellent
260 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and communication
Excellent service and communication. The setup of the router is also really easy due to Home Unity's helpful information and tips.
19 December 2024
Unprompted review
Reply from Home Unity
Hi Phillip,
Thank you for your review – we’re so pleased to hear you found our service and communication excellent, and that the setup was made easy with our helpful tips!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Router came tracked and plugged in and…
Router came tracked and plugged in and good signal straight away
27 December 2024
Reply from Home Unity
Hi Davey,
Thank you for your review – we’re delighted to hear your router arrived quickly and worked perfectly with a good signal straight away!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Maggie,
Thank you for your review – we’re so glad to hear you found our team helpful and efficient!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom was very helpful & made things very…
Tom was very helpful & made things very easy. I was particularly pleased that Home Unity offer Fixed IP’s as Standard & that it was possible to port multiple numbers.
20 December 2024
Reply from Home Unity
Hi RGC,
Thank you for your review and for the great feedback about Tom – we’re so pleased to hear he made everything easy for you! It’s also fantastic to know you appreciate our standard Fixed IP offering and the ability to port numbers.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Neil,
Thank you for your review – we’re delighted to hear you found our service efficient and professional!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Luminita,
Thank you for your review – we’re so pleased to hear you found our service easy, quick, and reliable!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very easy setup by Jonathan
Rang to set up broadband in our new property and Jonathan was extremely helpful and very polite & friendly the whole experience was made very easy.
Kind regards Martha Johnston
14 December 2024
Reply from Home Unity
Hi Martha,
Thank you for your review and for the lovely feedback about Jonathan – it’s wonderful to hear he was so helpful, polite, and friendly, making the whole process easy for you! Your kind words have been passed on to him.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great communication through out and…
Great communication through out and competitive package. Everything set up in a timely manner and seamless. No faults, would recommend and look forward to a long service with them.
27 November 2024
Reply from Home Unity
Hi Darren,
Thank you for your review and for sharing such positive feedback – we’re so pleased to hear everything was seamless, and you’re happy with the communication and package! We look forward to providing you with excellent service for many years to come.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I received a call from Tom after…
I received a call from Tom after browsing the website and he went through all my options to ensure I got the best broadband service possible.
13 December 2024
Reply from Home Unity
Hi Martin,
Thank you for your review and for sharing your experience – it’s great to hear that Tom took the time to go through all your options and help you choose the best broadband service for your needs! Your feedback has been passed on to him.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom made the process of connecting our…
Tom made the process of connecting our new house very easy and it is so refreshing to speak to a single point of contact that is in the UK that calls back when they say they are going to!!
If the internet is as good as the experience so far then it will be fantastic!
13 December 2024
Reply from Home Unity
Hi James,
Thank you for your review and for the fantastic feedback about Tom – we’re thrilled to hear he made the process easy and that you appreciated having a single UK-based point of contact! We’re confident you’ll love the broadband service just as much as the experience so far.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great understanding and lovley customer…
Great understanding and lovley customer service very friendly Tom leogue wasn’t excellent at taking me through the whole process
11 December 2024
Reply from Home Unity
Hi Steph,
Thank you for your review and for the kind words about Tom – it’s great to hear he provided such friendly and excellent service while guiding you through the process! Your feedback has been passed on to him.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great company to deal with
Just moved into a new build with OFNL under the stairs .
Had a long list of IPs we could choose from.
After a lot of searching around and a lot of quite involved and complicated conversations with prospective IPs l contacted the next on the list , Home Unity.
What a refreshing change !.
Tom immediately got what l was wanting and suggested the ideal package for me , not once trying to upgrade me or blind me with science.
Long story short l completed all the necessary and chose a smart date.
The router arrived promptly and we
set up and we're in business!.
Speeds have been as promised ( if not a little more !) and I'm very happy with the whole process.
Would certainly recommend.
19 November 2024
Reply from Home Unity
Hi Tony,
Thank you for your wonderful review and for sharing such detailed feedback about your experience – we’re delighted to hear how happy you are with the process! It’s fantastic to know that Tom was able to understand exactly what you needed and make everything straightforward for you.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom is so polite and quick
Tom is so polite and quick ! He answered everything I asked and was so clear with everything!
10 December 2024
Reply from Home Unity
Hi Lewis,
Thank you for your review and for the fantastic feedback about Tom – it’s great to hear he was polite, quick, and clear in answering all your questions! Your kind words have been passed on to him.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Extremely helpful and easy to sort a…
Extremely helpful and easy to sort a package. Tom was amazing over the line and got it all sorted extremely quickly
9 December 2024
Reply from Home Unity
Hi Konrad,
Thank you for your review and for the lovely feedback about Tom – we’re so pleased he was able to help you quickly and make sorting your package easy! Your kind words have been passed on to him.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Jonda,
Thank you for your review and for letting us know you found our team very helpful – we really appreciate it!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Amazing service
5 December 2024
Reply from Home Unity
Hi Mr Jones,
Thank you for your review and for sharing your feedback – we're thrilled to hear you found our service amazing!
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Excellent service from Tom let’s hope…
Excellent service from Tom let’s hope the internet is great when installed
3 December 2024
Reply from Home Unity
Hi Becki,
Thank you for your review and for the feedback about Tom, which has been passed on to him.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Helpful thanks
27 November 2024
Reply from Home Unity
Hi Georgina,
Thank you for your review and I'm glad to hear you thought we were helpful.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Reply from Home Unity
Hi Bryan,
Thank you for your review and for the feedback.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Recommended internet service provider
New to OFNL. I was swayed by Home Unity's Trust Pilot score to go with the company. So far I've not been disappointed.
Tom was my single point of contact during the sign up and made the process convenient and straightforward.
Subsequent communications were timely and in a non-technical, easy to understand language. The router was received ahead of an OFNL engineer's visit, which was missed. Jonathan helped to expedite a more convenient second appointment.
The broadband speeds are close to those advertised.
Overall I am happy with the service received so far.
22 November 2024
Unprompted review
Reply from Home Unity
Hi Stephen,
Thank you for your review and for the wonderful I'm glad you had a convenient setup with Tom and Jonathan.
Don't forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
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