Homesquare Reviews 

Ordered 2 chairs ...The color did not match my decor. Furthermore the gray shown in the picture is actually metallic... if the picture was accurate or if the description had mentioned that I would not have chosen the items.

Returning the chairs was more expensive than the chairs due to the shipping ( 250.00 per chair plus the restock fee)
Therefore, I have 2 chairs that I cannot use still wrapped and sealed up in my garage.

I have contacted or tried several times to contact Home Square/Cymax about accepting the discount they offered to keep the chairs.
I have also requested multiple times via email for a confirmation of the discount.

Never a response back.

Very dissatisfied with the description of the chair to begin with as it was deceptive to the entire process of returning and now no reply or confirmation regarding the discount.

Beyond unprofessional
Perhaps dishonest if I never hear back from them about the discount.
Still waiting

Very negative experience.

Jackson

Purchase from home square item woz damaged they never returned any of my emails or phone calls I opened dispute a month later I got recharged with no communications still I will never ever order from this company again.

I ordered 2 end tables exactly alike from Houzz.com On the delivery date only 1 table arrived. I contacted them immediately through their "My Orders" Message System. After the 1st back and forth email exchange, I realized that it was actually a company called HomeSquare that the order had been channeled through. I could bore you with all of the details but let's just say that it has now been 5 weeks since the delivery date was 1st scheduled. I was given a 2nd delivery date and that passed 1 week ago. DO NOT BUY FROM HOME SQUARE or HOUZZ. There was even a THIRD company involved...Atlantic Furniture. I think they sent 1 item and then laughed at the dumb American they ripped off. OMG! What ever happened to TRANSPARENCY or HONESTY? They went right out the window with ETHICS.

Don't waste your time and money. I bought a Sectional less than 6 months. I tried for 6 months to get the issue resolved. My cushions sit very low, low,low,low, and uncomfortable. The back cheap hard wood. Feels like your sitting on a hard wood bench. Customers Service over the phone and through email a waste of time. They had no problem taking my money. The Company is not in the USA! Customers Service is very unprofessional! Do not buy from this Company!!! I wish there was a 0 on here. SCAM!

Don’t buy from this company. They are terrible. I wish I had read the reviews first. I purchased a picture on Sunday, tried to cancel the order because I found it cheaper. I tried to cancel it the same day, by calling. The company was closed. I sent an email, no response. I checked my credit card statement, they had taken the payment. I checked my account with them and email, no record that I had ordered the item. I was trying to cancel the item that way. I called and emailed again the following morning. I was told they couldn’t help me and I was hung up on. My emails have not been answered. I have never had problems ordering online. Please read the reviews before ordering. There are pretty accurate. Lesson learned. First and last time dealing with this company. I wish I could give them 0 stars!

I ordered a mattress they sent the wrong one I immediately told them it was wrong they said they sent what I ordered and cannot replace it after numerous emails they claim they are saying a new mattress is being sent but with covid they are unable to know time line and more emails now my mattress is not being sent because they say they sent the correct order already I try to buy a replacement mattress with no.luck even if I pay for the new one now they are just avoiding me

Ordered and canceled the next day. They still shipped out my item. Now their website states there is a re stocking fee. Im stuck with a item i dont need and cancelled within 24 hours. They send me a shipped email on a sunday when they are closed and no shipping goes out. Low life scum bags. F-

Ordered item, came with no manual and no hardware to put it together. Called Walmart, they said no one answered so they would send them an email. Oh, and instead of just sending a replacement. I have to wait at least 2 days for the response and they were not sure how homesquare would resolve the problem. Last time walmart online gets my order.

Ordered a dining table from them through Walmart. Table top came broken. Started replacement process. They sent another table top but said they would not pick up the first one and we had to dispose of it. Second tabletop came, broken. We are getting a refund through Walmart but they have refused to pick up their broken garbage and are trying to stick us with the cost of disposing of these tables. Note that they are between 200lbs and 300lbs and we have to pay to dump them. Still going back and forth with them and with Walmart to work something out.

Product had no screws, I ordered a bed with no screws and tried to send it back and they told me that I had to pay for shipping and it needed to get back in a few days, but sent no shipping info. Stay away.

Buyer beware. I ordered (and was charged) a daybed on 1/29 with a ship no later than 2/15 date. With no notice to me, they changed that to 3/1. Now we are at 3/1 and there is no date even listed. I tried calling the customer service number on my invoice only to find there is no customer service to talk to, this is only for sales. The only way to get help is through email. For what they charge, you can (and will) get better service from other providers.

COMPLETE SCAM. I bought a couch and received tracking info and was charged immediately and the delivery date continued to be pushed out. I ended up with 2 tracking numbers from 2 different freight shippers who both said they never even received the couch from home square. It’s complete BS DO NOT BUY!!!!!

iI had recently ordered a Pemberly Row Kitchen Island with Spice Rack in Gray Oak and it wasn't long to receive item went together fine no problems. i was very pleased with it. I was using it for my coffee marker three days later i noticed the counter top had bumps on it from a couple of water drops this shouldn't have happened this top should be made with a surface that repels water not made with raping paper well homesquare doesn't want to stand by there product told me to contact Walmart this is what they said Sorry for the issues you are having with your order. Please contact Walmart directly they can help you file a return through their system, or initiate the return process through your Walmart account.
IT IS SAD WHEN COMPANY DOESN"T STAND BEHIND THERE PRODUCT

I ordered a dining table directly from their website which was expected to be delivered within a week. After 10 days, however, there was still no tracking number nor estimated delivery date. Their customer service was non-existent, and had no ability to actually provide useful information. They continued to claim they were waiting to hear from the "manufacturer" for an update and would advise once they had an update.

As far as I'm concerned, this company appears to collect the money, sit on it while they find a way to fulfill the product and then string you along to try to get you not to cancel.

Don't buy from this company. And for those of you still waiting on refunds, don't bother with that route. Just call your credit card company to chargeback and harm their rating with their payment merchant accounts.

I ordered a coffee table from HomeSquare and after three weeks of waiting, it was never shipped. My credit card was charged within 2 days of purchasing the item and I was immediately provided a tracking number, but after two weeks of no updates by the freight shipping company or their online tracking system, I called and found out that the freight shipping company had neither received any shipping information nor the table itself to be able to ship it to me. After a week of delays back and forth on the phone with HomeSquare (turns out you have to go through their Sales department to ask for Customer Service to be able to talk to a live person, because they ignored my email to their Customer Service support), I finally just cancelled the order and ordered the table through a different seller. Simply put, DO NOT ORDER FROM HOMESQUARE. They advertise products as being "In Stock," but are unable to deliver the item. They will run you in circles claiming to be trying to reach the manufacturer, asking for 24-48 hours of time each time, but after a week, I got fed up. AVOID HOMESQUARE / CYMAX AT ALL COSTS.

I have tried to call customer service but it directs you to their and I have sent 10 emails with no response. My furniture arrived damaged and I was seeking replacement parts but have had no luck. They do not answer their customer service line, they do no answer their emails and their online form for replacement parts does not work. BE WARY!

Product had no instructions no screws no nails nothing but just wood

They are the worest company I shopped a chair from them online Walmart Canada and the colure they show and the chair is poor qualify it is not the way you see it very short at the back it looks like children chair when you call wall Mart Canada the said talk to the 3rd party Walmart didn't stand for me this Cymax stores Inc is they are very bad instead of returning there trash chair they offered me to get $63.11 or I have to buy insurance for shipping and pay for shipping and send it with in 15 days instead of 30 days. They don't treat customer very good they like you said or she said it looks like you are in court .when Walmart Canada Wash's there hand and tell me to deal with them. I pass the worest experience I ever pass during this difficult time they stolen my daughter x-mass like the Grinch. Because I paid for the ugly chair $356 and some cent's. Some from my daughter X-mass gift card and credit card. The weirdest thing was they don't know who wrote massage for them for example when they write back they say as you said something you didn't write or contact them I call only Walmart Canada until they said as you said it is very upsetting by being connected with this kind of sellers by Walmart Canada before this situation I love Walmart Canada but now I don't trust the any more. My suggestion to customers that please don't buy any thing connected with the 3rd party especially from the USA.when I say from USA I am saying like CYMAX store Inc may be there are good ones. Cymax store Inc does not have any emphatic ❤️ after they received your money for there trash item. I gave them 1 star because I don't have any positions to give them but I will give them -100 for their poor service and for pushing me to receive there offer which is $63.11
Because to send it paying shipping and insurance and delivery from my home to the post office it will cost me close to I purchased so that I am really really forced to do that. Walmart Canada is loosing one of loyal customer too. I have learned my lesson all I am saying Becaerfull from this people .They are so bad. My tears is not stay out there. If you spit it up you received it on you face. I cursed them time will tell. Customer thank you for reading my message.
God bless you all.

Homesquare was great at processing and quickly shipping my order. The furniture I received is too big for its intended purpose and I have been attempting to return the items for almost 6 weeks. I’ve called their customer service line but you cannot speak directly to a customer service rep. I’ve emailed their customer service account several times and no one has responded.

One of the best company in bangalore. Very good quality of material they use. And quality of work with in time and budget.