This was my second positive experience with HomeSafe. On this occasion my 2 yr old dishwasher started making a loud, odd noise and the lower wash arm stopped turning. I called HomeSafe and they a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it took a few call's to get it right, The person that came to assess the drier didnt't tell HomeSafe that it was a gas drier. I only had one bad call out of several which the person told me that... See more
Company replied
The experience wasn't 'great'; however, it was good. My problem, noted already, earlier, was that we paid the deductible ($150), and Home safe then notified a tech to do the work ... specifying that... See more
Company replied
You did not help at ALL, I need the Owner of this company to call me Direct, I’m 74 year old I’m hot because they wouldn’t fix my Air Conditioner, you take my monthly payment but did not fix the PROBL... See more
Company replied
Company details
Written by the company
HomeSafe offers customizable home warranty plans tailored to meet your needs and budget. Choose from personalized coverage options or whole-home protection, ensuring you get exactly what you need without breaking the bank. As a HomeSafe member, you gain access to a network of pre-licensed professionals, saving you time and hassle when something in your home needs fixed. Our goal is to keep your home in working order, providing you with the peace of mind you deserve.
Why HomeSafe?
Written by the company
- You deserve peace of mind, especially at home.
- When a system or appliance in your home stops working, it can be costly to fix. A HomeSafe plan means that you can protect yourself from those inevitable expenses. All plans also include access to our network of certified technicians so you can locate help quickly when there is no time to waste.
Our Quality Promise
30-Day Money-Back Guarantee
If you find that HomeSafe isn’t right for you, all plans include a 30-day money-back guarantee.
Contact info
2154 East Commons Ave, Suite 3000, 80112, Littleton, United States
- 1-800-332-4177
- homesafe.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone was very professional and…
Everyone was very professional and polite. Had a great experience with the HomeSafe team. Very easy to resolve the problem. Thank you
23 April 2026
Reply from HomeSafe
This kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.
Reply from HomeSafe
That’s really great to hear! We’re glad everything has been going smoothly and that the pricing feels right for you. It’s always nice when things just work the way they should. Whenever you need us, we’re right here for you.
You are amazing and easy to understand…
You are amazing and easy to understand my issues! Thank you so much for your support!
23 April 2026
Reply from HomeSafe
Bill, that truly means a lot, thank you! We’re so glad everything was easy to understand and that you felt supported along the way. If you ever need anything or have questions, please don’t hesitate to give us a call.
Talked to a real person
Talked to a real person, service request approved and proceeded smoothly.
6 April 2026
Reply from HomeSafe
Richard, we really appreciate you taking the time to share this! It’s great to hear everything moved smoothly and that you were able to get the help you needed right away. We’re glad it was a positive experience and are always here if you need anything.
Quick,easy,with friendly US based…
Quick,easy,with friendly US based customer support. No language issues. New appliance ordered the same day technician was at my home. Couldn't have been any easier
20 April 2026
Reply from HomeSafe
Mark, we’re so glad you took the time to share this! It’s great to hear everything was quick and easy, and that you had a smooth experience from start to finish. We’re happy the process moved fast, and everything was taken care of right away. We truly appreciate your feedback!
My AC had to be replaced in August…
My AC had to be replaced in August 2025, the cost put the price in HomeSafe limited liability clause. To this day 04/24/2026, still waiting for settlement funds. 8 months and waiting, not favorable conditions, customer service always has excuses when notified!!
24 August 2025
Unprompted review
Reply from HomeSafe
Joseph, thank you for bringing this to our attention. We understand your concern with the delay and how frustrating this situation has been. According to the claim file, the most recent notes indicate we are still waiting on the correct documentation needed to move forward with processing. For further assistance and to help get this resolved, please contact our Customer Service team at 1-800-332-4177 so we can review what’s needed and assist you.
Great deal so far and the price never…
Great deal so far and the price never increases plus a discount if paid in advance.
Haven't filed a claim yet but will see how that goes, thar is the whole story the claim process.
20 April 2026
Reply from HomeSafe
Curt, thanks so much for taking the time to share this! It’s great to hear you’re happy with the pricing and value so far. We understand the claims process is a big part of the experience, and we’ll be here to help make it as smooth as possible when the time comes.
it's been almost 3 weeks I think and…
it's been almost 3 weeks I think and we're still looking for the part so I've been without my AC
8 April 2026
Reply from HomeSafe
Christine, we apologize for the inconvenience this has caused, especially being without AC. A review of the claim indicates the service provider is currently working on sourcing the part needed for the repair. While we don’t have control over how service providers process repairs or the availability of parts, we understand how important it is to keep things moving. We recommend contacting our Customer Service team at 1-800-332-4177 so we can review the situation with you and work toward a resolution to move the claim forward.
Reply from HomeSafe
Harvey, thanks for your feedback. We understand now might not be the right time, and we appreciate you keeping us in mind. Whenever you’re ready or if you have any questions, we’re here to help.
Excellent seamless service
Excellent seamless service. My water heater broke and within a couple of days was replaced. No hassle.
13 April 2026
Reply from HomeSafe
Debby, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
I was not satisfied with the offer of…
I was not satisfied with the offer of patch up my hot water heater of almost 12 years. When in fact it needed to be replaced. So, I was forced to go with purchasing a new one with only 50% replacement cost. This is.why I pay for insurance so if things break I can get them replaced if needed.
8 April 2026
Reply from HomeSafe
Felicia, we appreciate you bringing this to our attention. We understand how frustrating it can be when a replacement is expected and the outcome doesn’t align with that, especially with an older hot water heater. Coverage decisions and payout amounts are based on the terms outlined in the contract, including how repairs and replacements are handled. Our Customer Service team can take a closer look at your claim and review the details with you. Please give them a call at 1-800-332-4177 so they can further assist.
Turns out my problem wasn’t covered but…
Turns out my problem wasn’t covered but the experience was very nice. The company they sent out was real good and the folks and the experience working with you guys was pleasant. Thanks for trying!!
7 April 2026
Reply from HomeSafe
Randy, it means a lot that you shared your experience with us! While the repair wasn’t covered, we’re really glad to hear the overall process felt smooth and that both our team and the service provider made it a pleasant experience. If you need anything down the line, our Customer Service team is always available to help.
You refuse to cover my ac coil when I…
You refuse to cover my ac coil when I had no control over moisture in the unit I had my unit serviced every single year along with my furnace. Very disappointed in your service I had been promoting you but no longer.
13 April 2026
Reply from HomeSafe
James, thank you for sharing your feedback with us. We understand how frustrating this situation can feel, especially when you’ve kept up with regular maintenance and expected the repair to be covered. Coverage is determined by the terms and conditions outlined in the contract, which can impact how certain components and causes of failure are handled. Our Customer Service team would be happy to take another look at your claim and go over the details with you. Please give them a call at 1-800-332-4177 for further review and assistance.
good & pleasant service
6 April 2026
Reply from HomeSafe
We appreciate you taking a moment to leave a review! It’s great to hear you had a pleasant experience and received good service from our team. Let us know if there’s ever anything else we can assist you with.
I had trouble understanding some of the…
I had trouble understanding some of the directions, so I called and they walked me through everything and I was done in about 20 minutes. Very knowledgeable reps.
6 April 2026
Reply from HomeSafe
Barry, thank you for sharing your experience! We’re glad our team could walk you through everything and get it sorted out quickly, and it’s great to hear our reps made the process clear and easy to follow. If any other questions come up, Customer Service is always happy to assist.
I’m feeling overwhelmed by calls…
I was looking for a home warranty and this company Home safe representatives will not stop calling me even after I told them I had selected another company. I feel like I am being harassed. I would block a number and representatives keep calling from different numbers this is a turn off to me. I probably would not choose Home safe based on just this. This the only way maybe I can stop the calls by doing this post. Thank you
16 April 2026
Unprompted review
Reply from HomeSafe
Pat, we understand how frustrating it can be to receive repeated communications, and we apologize for any inconvenience this may have caused. We have updated your contact preferences. If you receive any more calls, please reach out to customer service at 1-800-332-4177, and we will investigate the issue further.
My missing policy
I called to get a copy of my policy and Brianna was very friendly and helpful. She sent a new policy out to me while I was on the phone with her.
5 April 2026
Reply from HomeSafe
Teresa, we’re glad to hear our customer service team was able to help! If anything else comes up or you have more questions, we’re always just a call away.
Outstanding customer service
Very friendly and customer service oriented representative. Very helpful and very attentive to my service request.
11 April 2026
Reply from HomeSafe
Carroll, thank you so much for taking the time to leave us a review. We’re delighted to hear that you had a positive experience with our Customer Service team! Providing excellent support is always our goal, and your feedback means a great deal to us.
Most helpful and very professional.
4 April 2026
Reply from HomeSafe
James, we value your business and appreciate your feedback. Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us.
The service for fast and the technician…
The service for fast and the technician was courteous!
I received my check in record time! I am a greatly appreciative and would gladly recommend HomeSafe!
10 April 2026
Reply from HomeSafe
Thank you so much for taking the time to leave us a review! We're so grateful for your support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out.
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