This was my second positive experience with HomeSafe. On this occasion my 2 yr old dishwasher started making a loud, odd noise and the lower wash arm stopped turning. I called HomeSafe and they a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it took a few call's to get it right, The person that came to assess the drier didnt't tell HomeSafe that it was a gas drier. I only had one bad call out of several which the person told me that... See more
Company replied
The experience wasn't 'great'; however, it was good. My problem, noted already, earlier, was that we paid the deductible ($150), and Home safe then notified a tech to do the work ... specifying that... See more
Company replied
You did not help at ALL, I need the Owner of this company to call me Direct, I’m 74 year old I’m hot because they wouldn’t fix my Air Conditioner, you take my monthly payment but did not fix the PROBL... See more
Company replied
Company details
Written by the company
HomeSafe offers customizable home warranty plans tailored to meet your needs and budget. Choose from personalized coverage options or whole-home protection, ensuring you get exactly what you need without breaking the bank. As a HomeSafe member, you gain access to a network of pre-licensed professionals, saving you time and hassle when something in your home needs fixed. Our goal is to keep your home in working order, providing you with the peace of mind you deserve.
Why HomeSafe?
Written by the company
- You deserve peace of mind, especially at home.
- When a system or appliance in your home stops working, it can be costly to fix. A HomeSafe plan means that you can protect yourself from those inevitable expenses. All plans also include access to our network of certified technicians so you can locate help quickly when there is no time to waste.
Our Quality Promise
30-Day Money-Back Guarantee
If you find that HomeSafe isn’t right for you, all plans include a 30-day money-back guarantee.
Contact info
2154 East Commons Ave, Suite 3000, 80112, Littleton, United States
- 1-800-332-4177
- homesafe.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HomeSafe
Leslie, we're happy to hear things turned out well for you. Thank you for your patience along the way, and please don't hesitate to reach out if we can assist you again in the future.
Great Services
Because i like my phone service and i can make as many calls as i want to are less
2 June 2026
Unprompted review
Reply from HomeSafe
Velma, we think this review may have been intended for another company, but we appreciate you taking the time to share your thoughts. If you're a HomeSafe customer, please know we're always here if you need us.
Able to contact and get a case number…
Able to contact and get a case number and authorization quickly. Once the technician provided the estimate once a service was done they closed out the case and paid the service provider. Everything went seamlessly great job.
28 May 2026
Reply from HomeSafe
We appreciate your review and are thrilled to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
the job was done promptly Ilike the…
the job was done promptly Ilike the company you sent me,
28 May 2026
Reply from HomeSafe
Dorothy, thank you for your feedback! We're happy to hear you were pleased with the service provided. We appreciate you choosing HomeSafe and are here whenever you need us.
Reply from HomeSafe
Thank you for your feedback! We're glad to hear you had a positive experience with our customer service team. We appreciate you taking the time to share your thoughts and look forward to assisting you whenever you need us.
My husband paid $150.00 deduction and…
My husband paid $150.00 deduction and was told to get his own repairman because a company by the name of Passion did not call! They told us to text or leave a message! We did just that! No return call or response to our text!! But Armis paid us for the repairs but did not refund us thev$150.00
20 May 2026
Reply from HomeSafe
Robert, thank you for sharing your feedback. We'd appreciate the opportunity to review your concerns and provide any clarification we can. Please give our customer service team a call at 1-800-332-4177 so we can look into this further and assist you. We look forward to speaking with you.
Home a safe did everything from calling a…
Home safe did everything from calling a repairman to ordering a new unit. They did an excellent job
26 May 2026
Reply from HomeSafe
Robert, we appreciate your positive review and are delighted you're satisfied with our service! Please don't hesitate to reach out if you need any further assistance.
Reply from HomeSafe
Durk, thank you for your feedback! Providing dependable service is our priority, and we truly appreciate your support. We look forward to helping you again!
We have had HomeSafe since September…
We have had HomeSafe since September 22, 2025.
Never put a claim in until your A/C went out. The blade with right through the coils. Not repairable. So we had a new unit installed. HomeSafe said we had to call them first and we should of read the contract. So long story short, They are not going to help us with the bill.
26 May 2026
Unprompted review
Reply from HomeSafe
Elena, we appreciate your feedback. We’re not able to locate your account with the details provided, but we’d really like the chance to look into this further. Please reply with your contract number or contact our Customer Service team at 1-800-332-4177 so we can review your concerns and assist you directly.
I was given the answers to my questions…
I was given the answers to my questions promptly and courteously very pleased with the company
20 May 2026
Reply from HomeSafe
Linda, we’re glad you had a positive experience and felt well taken care of throughout the process. Thank you for taking the time to leave a review, and please let us know if we can ever assist you again in the future.
Reply from HomeSafe
Janise, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
when things broke down you fix them
14 May 2026
Reply from HomeSafe
Zenobia, we appreciate your support and are glad we could help! Providing dependable service when unexpected repairs come up is exactly what we strive for. Thank you for taking the time to share your feedback with us!
Was very involved and helpful
13 May 2026
Reply from HomeSafe
Thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I don't like or dislike the service
I don't like or dislike the service, because I haven't had any usage of program yet. I can't judge what I'm not aware of.
2 May 2026
Reply from HomeSafe
Valerie, we completely understand wanting to wait until you’ve had firsthand experience with your coverage before forming an opinion. We appreciate the opportunity to be your provider and hope to deliver a positive experience whenever you may need us in the future.
Reply from HomeSafe
Faye, hearing experiences like yours makes our day! We’re so glad our team was able to provide quick and courteous service for you. Thank you again for taking a moment to leave us a review!
Good customer service and transferred…
Good customer service and transferred to correct department which was claims. Listened and provided accurate service without hesitation.
18 May 2026
Reply from HomeSafe
We’re excited to hear our team made a positive impression! Providing helpful service and making sure our customers get connected with the right department is always important to us. We truly appreciate you taking the time to share your experience and support!
The experience wasn't 'great'
The experience wasn't 'great'; however, it was good. My problem, noted already, earlier, was that we paid the deductible ($150), and Home safe then notified a tech to do the work ... specifying that when approved, we would owe nothing more on the claim. The next day, when the tech came, he contacted Armis stating we'd have to prepay $266, to start the diagnosis, and if approved, the actual work ... we would be reimbursed after the work was completed to our satisfaction ... after being told previous day, our "out of pocket" was complete! Not good, trust me.
18 May 2026
Reply from HomeSafe
Thank you for taking the time to share your feedback with us. We understand how important clear communication and transparency are during the claims process, especially when unexpected costs arise. While independent service providers may have their own diagnostic or payment procedures that are outside of HomeSafe’s direct control, we understand how frustrating this situation must have felt after believing your out-of-pocket portion had already been completed. We appreciate you bringing this experience to our attention and value the opportunity to better understand your concerns. If you have any additional questions, our HomeSafe Customer Service team is available to assist at 1-800-332-4177.
Reply from HomeSafe
Thank you for your kind review! We’re glad you had a positive experience and truly appreciate your support. Our team is always happy to assist if you ever need anything in the future!
Reply from HomeSafe
Linda, thank you for sharing your experience! We’re happy our team was able to step in and make things right for you. We truly appreciate your support and are always happy to help whenever needed!
No courtesy call back
Call to file a claim and was told I would receive a call back with service provider, after 6 days I called back to find out they didn't have a provider in my area.
Why I chose this business:
Called Homesafe by mistake when I was trying to work out my plan with Homesheild.
5 May 2026
Unprompted review
Reply from HomeSafe
We appreciate you bringing this to our attention. At this time, we’re unable to find an account based on the information shared. We’d be glad to take a closer look and help address your concerns if you can provide your contract number or give our Customer Service team a call at 1-800-332-4177.
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