Home of Wool Reviews 125

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the comfort and natural feel of the products, especially mattresses and duvets, which are described as supportive and free from artificial materials. Customers consistently highlight the exceptional quality, craftsmanship, and durability of the items, noting they are beautifully made and built to last. The customer service is also frequently commended for being helpful, patient, and responsive, ensuring a pleasant experience even with custom orders. However, some customers also noted significant issues with product measurements and suitability for advertised use, particularly concerning crib mattresses and floor mats. These reviewers expressed dissatisfaction with customer service responses when trying to resolve these problems, feeling that solutions were not adequately provided.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing amazement and satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the very good quality... See more

Customer service

Users describe positive interactions with customer service, highlighting superior and excellent support. Many... See more

Order

Reviewers mention ambiguous feedback about their orders, with some expressing satisfaction, even making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... See more

Company replied

Rated 5 out of 5 stars

HomeOfWool's mattresses are a fresh air of sanity in a world overtaken by fancy plastic (and potentially toxic) mattresses. To me, it is simply different to sleep on a natural product, as opposed... See more

Company replied

Rated 5 out of 5 stars

We sell Home of Wool at our shop in Northeast Minneapolis - Moss Envy: Natural and Organic Bedroom. We love Home of Wool! Our customers love Home of Wool! Their collection is unlike anything made here... See more

Company replied

Rated 5 out of 5 stars

The bumpers we ordered are exactly what we needed for my baby’s crib. She moves a lot in her sleep and would have been up against and with limbs hanging through the bars… that just wasn’t going to wor... See more

Company replied


Company details

  1. Mattress Store
  2. Bedding Store

Written by the company

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

125 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We slept very well indeed

The big test was, of course, how well did we sleep on these mattrasses: And we slept very well and are thus very satisfied with the product -- complementing a great website, friendly staff, and excellent shipping.

21 June 2024
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Reply from Home of Wool

Thank you for your feedback, Jan-Peter! We are so happy to hear you are satisfied with the mattresses and we would be delighted to help with anything else in future!

Rated 5 out of 5 stars

Amazing whole experience

Great website, best customer support I've ever seen and the products are extremely high quality (even better then I expected). Highly recommended!!!

18 June 2024
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Reply from Home of Wool

Your words mean so much to us, Johnny! Thank you for taking the time to share your positive feedback!

Rated 5 out of 5 stars

5 years and I still love my sofa

5 years and I still love my sofa!
When I moved into my little apartment I wanted to get a cute and stylish but also comfy & long-lasting sofa from natural materials. My mother recommended Home of Wool to me. So I ordered 4 custom made cushions to Munich - and I love my sofa since then. The covers are super practical as you can easily wash them. And when I wanted a change in my home's color palette, I simply ordered new beige covers - and I am happy since!

16 July 2024
Unprompted review
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Reply from Home of Wool

Thank you so much for sharing your positive feedback with us, Viktoria!

Rated 5 out of 5 stars

Love my pillow

Love my pillow. I also ordered a raw silk pillow case. It is not what I expected in the texture of the fabric. It is rough compared to the silk pillow cases I’ve ordered in the past but the website clearly states that. The pillow is never hot and can be “molded” to any position I need it to be. Very happy with the pillow but will not order raw silk again.

21 February 2024
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Reply from Home of Wool

We're so glad you enjoy our creation, Barbara! Thank you for taking the time to drop us a line to share your positive feedback! :)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Excellent time of delivery. Excellent product! We’ve had the mattress topper for two months now and couldn’t be happier with our purchase. We followed the instructions and rotated it every week the first month. Now we rotate every couple of weeks. It has kept its shape, fluff, and comfort. We are very pleased with the entire experience.

13 February 2024
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Reply from Home of Wool

Your review is so heart-warming, Corie! Thank you so much for taking the time to reach out with your positive feedback!

Rated 5 out of 5 stars

Amazing Experience and Products

Excellent communication and excellent product. I was hesitant at first to order from overseas, but the reviews talked me into it. I've been thrilled from start to finish! I love that you can customize your product. I got the pillow topper and loved that I could also buy the protector and choose the cover fabric. Same with the very cool side and back sleeper pillow. The express delivery was super fast, and the product arrived in great shape both times. My back is happy. My hot flashes have subsided due to the temperature regulation of the wool, and my sleep is WAY better. Thank you!

8 February 2024
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Reply from Home of Wool

Thank you so much for your kind words, Heidi! We are so happy to hear our creations improved your sleep and we would be delighted to help with anything else in future!

Rated 5 out of 5 stars

Great product

Great product! Great quality!

6 February 2024
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Reply from Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Brian! :)

Rated 5 out of 5 stars

Very nice fitted sheet made of wool

Very nice fitted sheet made of wool. It was also big enough for my matras. A topper is still possible.

16 January 2024
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Reply from Home of Wool

Hello Erik! We are so happy to hear you like the wool fitted sheet. :) Thank you for taking the time to drop us a line to share your positive feedback!

Rated 5 out of 5 stars

Beautiful Cushions made perfectly to…

Beautiful Cushions made perfectly to size. Loved the custom experience and careful attention to detail.

17 January 2024
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Reply from Home of Wool

Hello Elizabeth! Thank you so much for your kind words about our work! We are so happy to hear you are enjoying the cushions. :)

Rated 5 out of 5 stars

The service I experienced was helpful

The service I experienced was helpful, supportive and responsive. They wanted to make sure I received the best product for my needs, even asking for pictures to make sure they understood where my seat cushions were to go and that they would be the right size. I was very impressed with their service.

25 November 2023
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Reply from Home of Wool


Thank you so much for the kind review, Andrea! It is a great pleasure to know our work is appreciated!

Rated 5 out of 5 stars

Great communication

Great communication, and beautiful product.

4 January 2024
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Reply from Home of Wool


Thank you so much for the kind review, Ellen! It is a great pleasure to know our work is appreciated! :)

Rated 5 out of 5 stars

Impressive Experience

We were really impressed with our experience purchasing a cushion for a small window seat. Right away Home of Wool demonstrated their attention to detail in that they noticed a small detail in the picture included in our order and they directly contacted us to verify what we wanted. Impressive! The final product not only looks great but fits perfectly and exudes quality. We will definitely order again when we're ready for another project and we heartily recommend them to friends and family!

30 October 2023
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Reply from Home of Wool

Thank you for your kind words, Kristine! We are so happy to hear you love our creation! :)

Leaving such a wonderful review is priceless support for us! We truly appreciate it! Recommendations from customers have been and still are one of the reasons more and more people decide to trust us. This helps us keep growing.

We would be delighted to help with anything else in the future.

Warmly,
Rosica

Rated 5 out of 5 stars

Excellent product

Excellent product and ordering experience.

11 December 2023
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Reply from Home of Wool

Thank you for taking the time to drop us a line to share your positive feedback, Sabo! 😊
We truly appreciate it!

Rated 5 out of 5 stars

I love all of my Home Of Wool products

I love all of my Home Of Wool products! We have two mattresses, headboard, cushions, duvets, blankets and pillows for the whole family! My boyfriend has an allergy from home dust and after he started to sleep on the mattress with wool fill, his discomfort just stopped!
All products are handcrafted and very beautiful!

14 February 2024
Unprompted review
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Reply from Home of Wool

Thank you so much for the review, Елисавета! We truly appreciate your kind words!

Rated 1 out of 5 stars

If by chance you don’t like the mattress, too bad

My wife and I found the bed to be uncomfortable to sleep on. When I enquired about returning it to get our money we spent on the mattress back, I was told that would not be possible. Now I’m wondering what to do with this close four thousand dollar mattress.

13 December 2023
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Reply from Home of Wool

Dear Charles,

We are so sorry the mattress did not meet your comfort expectations and it was past the return window when you contacted us. We are fully dedicated to comfortable sleep and understand how important it is, so we did reply to your email inquiry immediately, with multiple suggestions on how to best resolve the issue, but we never heard back from you.

In our policies we do offer returns, requestable within 14 days of receipt. However, if you'd still like to get in touch and work out a solution, contact us at hello@homeofwool.com. We strive for each and every customer to be happy with their Home of Wool products!

Rated 5 out of 5 stars

I waited a few months to write this as…

I waited a few months to write this as I wanted to sleep on my mattress for some time to make sure I was still as pleased with it as when it arrived.

1. When it arrived, after getting all the packaging that it of course Has to be mailed in, it smelled really good! Like wool & linen, rather than like synthetic foam fake stuff, or fire retardants & other chemicals.

2. It was well packaged! while overall I'm pretty anti plastic, there really Are some things it has to be used for as anything else is just too expensive/impractical. They did a great job of packaging the mattress, first in layers of cello, then a very thick dropcloth like? plastic on the outside. You could see some areas where something in the shipping container had probably Tried to punch holes in it & been utterly unsuccessful because they wrapped it in a few layers. (thankfully.)

3. The workmanship on this is simply Divine. I am not a very small woman & yet this mattress has held up very well. The sewn tufts & things look great & show no sign of not being up to the job. (and it all LOOKS like a work of textile art to me!)

4. Its way more comfortable than I expected! I ordered my mattress because I am allergic to a lot of synthetics, dyes, etc. I had to, by necessity go for the thinnest mattress & was worried it would be too hard for me, but somehow a 3 inch wool mattress is just Not the same thing as a 3 inch foam one. This is wonderfully comfortable despite my having gone down from an 8 inch wool & cotton mattress to this one. (My old mattress was great, but I'm no longer strong enough to turn an 8in thick mattress over as one should now & then.) While a thicker version might be good if you have pain syndromes, fibromyalgia, etc....I don't & found this one to be fine for me.

5. Speaking of needing to turn the mattress...in the past, cotton or wool futon mattresses from other companies, I've had to flip them every couple of weeks or they would start to show wear, like a birds nest in the middle. This one has none of that. I'm thinking I will be able to turn this one far less often for that reason.

The only thing I will caution against, & common sense should say this Anyways, but as many of us are quite used to overnight shipping & all that craziness these days....your order Will take some time to arrive. Home of Wool completed the order in I think a week or so? Something quite reasonable for a made to order product as mine was, but it took a loooong time to arrive plus sat in customs for awhile once it arrived here. That's the only way that you could expect them to have reasonable shipping, but boats are not the fastest things :)

All that said, it's WELL worth the wait, just be sure & have something else arranged to sleep on for awhile & have patience. Home of Wools products are well worth the time quotient. I smile every time I change the sheets because it's the prettiest mattress I've ever slept on plus I love that while it Did take some fossil fuels to get it here from afar, it won't sit in a landfill for a thousand years at some point, the way I assume most of the syntheticky ones will.

6 December 2023
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Reply from Home of Wool

This message is so heartwarming! Thank you so much for taking the time to reach out with your positive feedback! We're blessed to be doing what we love and receive appreciation from wonderful people like you! 😊

Rated 1 out of 5 stars

I never received the materials I purchased.

Home of Wool has reached out to me to inform me that my purchased materials are on their way to me, I hope so...

State your location and let people know time to arrival of a purchase.

Today is the 19th of Feb., The tracking number House provided shows that my materials are not en route as they promised...

4 December 2023
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Reply from Home of Wool

Dear Maria,
We feel your frustration with the longer than expected transit time.

However, we do offer transparent information on the origin of goods as well as approximate transit times for our different shipping options. We are located in Bulgaria and free shipping takes about 3 weeks for US orders but could take longer around busy periods like the holidays, which was the case. We also offer a paid shipping option with e 3-day guaranteed delivery time.
Unfortunately, there was also the issue with filling your address incorrectly when you placed the order, which caused the package to be returned to us. But we did resend it and you received the package on the second try.
We’re always happy to help!

Rated 5 out of 5 stars

I love my mattress topper

I love my mattress topper. My sleep is definitely better due to temperature regulation and even my little dog sleeps better on it.

6 December 2023
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Reply from Home of Wool

Dear Kerry, we are so happy to hear you and your dog love our wool topper! We would be delighted to see you in our shop in the future again!

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