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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the high quality and well-thought-out design of the products, often highlighting their durability and stylish appearance. People appreciate the practical features, such as numerous internal pockets and comfortable straps, making the bags suitable for daily use and travel. The user experience is frequently described as excellent, with many noting the products exceed expectations and are among the best they own. However, some customers experienced issues with delivery, citing long shipping times, lost parcels, or a lack of clear tracking information, especially for international orders. A few others also felt that the quality of newer products was not as good as older ones, or noted specific design flaws like inadequate abrasion resistance in certain areas.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and thoughtful... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being exactly as... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising excellent communication and... See more

User experience

Users describe positive interactions with the overall user experience, expressing gratitude for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been carrying these bags for many years (says it all really!) my go to is the Smith the roll pack (25ltr) iits the ideal size for a daily carry and can be over stuffed to accommodate a weekend aw... See more

Rated 5 out of 5 stars

I ordered a duffle bag (28l) and am very happy with it. Smart solutions, good quality and interesting materials without that overly high-tech look other outdoor companies strive for. I expect the duf... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my Millican rucksack. The quality, the detail, and styling is beautiful, plus it’s so comfortable on the back for long periods. I’ve had many rucksacks over the years, and I value a... See more

Company replied

Rated 5 out of 5 stars

Product delivered in time and it did not disappoint me. It is exactly as described and showed in the pictures. It is spacious and a perfect fit for the packing cubes I bought long ago. It is unfort... See more

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

Millican celebrates conscious travel. Inspired by the open road, we create durable, sustainable bags for those who value simplicity and adventure. Our bags are crafted with a strong commitment to sustainability, making them perfect companions for modern travelers who want both quality and environmental responsibility.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and clear

A simple, transparent ordering process with clear steps. Communication and shipping were also excellent.

22 April 2026
Millican logo

Reply from Millican

Great to hear! Thank you for sharing your positive feedback! :-)

The Millican Team

Rated 5 out of 5 stars

Great companion for travel

Product delivered in time and it did not disappoint me. It is exactly as described and showed in the pictures.
It is spacious and a perfect fit for the packing cubes I bought long ago.
It is unfortunate that Millican is no longer selling them.

14 April 2026
Millican logo

Reply from Millican

Thank you for the review! We're glad you're enjoying the bag & we'll share your feedback regarding the packing cubes with the team.

The Millican Team

Rated 5 out of 5 stars

Great bag

Great bag. Have had a couple of others before that had some tiny issues making them not quite perfect, all seems to be fixed now. Looks great, fits everything I need, has really useful organisation.

13 April 2026
Millican logo

Reply from Millican

Thanks for the great review! We're glad you're happy with your new bag and that it's working well for you.

The Millican Team

Rated 5 out of 5 stars

I absolutely love my Millican rucksack

I absolutely love my Millican rucksack. The quality, the detail, and styling is beautiful, plus it’s so comfortable on the back for long periods. I’ve had many rucksacks over the years, and I value a good rucksack, and this is up there as one of the best. Bravo Millican!

8 April 2026
Millican logo

Reply from Millican

Thank you for the wonderful feedback! :-)

The Millican Team

Rated 5 out of 5 stars

I like Millican

I like Millican. This is my second backpack, I also have the 25 l version. First parcel was stolen during delivery, ordered a new backpack with a discount.

4 April 2026
Millican logo

Reply from Millican

Thanks for your patience with the delivery issue; we're glad we could sort it out. We hope you love the new bag!

The Millican Team

Rated 5 out of 5 stars

Good quality bag

Good quality bag. I like the metal strap parts which won’t snap easily and the laptop compartment. Magnet to keep the zip hidden/protected for that is a nice touch.

26 March 2026
Millican logo

Reply from Millican

Thank you for the review! We appreciate the positive feedback :-)

The Millican Team

Rated 5 out of 5 stars

Best friend and eco friendly

Never seen that rough. Work at construction or even icy, snowy, windy rainy, hot , the bag stay for long years.

27 March 2026
Millican logo

Reply from Millican

Thank you for the feedback! We're glad you are happy with the bag.

The Millican Team

Rated 5 out of 5 stars

I love my backpack

I love my backpack! And I was not expecting as such fast delivery to Poland.

17 March 2026
Millican logo

Reply from Millican

Thank you for the great review! We are happy to hear that you're enjoying the bag! :-)

The Millican Team

Rated 5 out of 5 stars

Good design

Good design, good quality.

20 March 2026
Millican logo

Reply from Millican

Thank you for the review! Glad you like the bag. :-)

The Millican Team

Rated 5 out of 5 stars

Great service and product.

As someone who has too many bags buying another was a risk. However, zero regrets as the 25L roll top exceeded expectations and put my others into the shade. Great service and product.

9 January 2026
Millican logo

Reply from Millican

Thank you so much for the review! We love hearing that the bag stands out in your collection.

The Millican Team

Rated 5 out of 5 stars

Good brand, good quality, easy to use

I found the website helpful and easy to use, delivery was quick, and the bag was good value. I’ve only had it for a month or so, so don’t know yet if it’s as rugged as it’s supposed to be, but so far I love it.

31 December 2025
Millican logo

Reply from Millican

Thank you for your feedback! We are happy to hear you're enjoying the bag.

The Millican Team

Rated 1 out of 5 stars

Replacement supplied too late

I ordered a bag as a Christmas present for our daughter, in good time beforehand. As Christmas approached and the bag had not been delivered, I contacted Millican to inform them of the situation. The fault was with the delivery company, but Millican should have taken up the issue with the delivery company, and provided us with a replacement in time for Christmas. They were always very apologetic, and did supply a replacement AFTER Christmas.

13 December 2025
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Reply from Millican

Hi Julie,

Thank you for taking the time to write a review and I’m genuinely sorry that we let you down at such an important time of year.

I’m glad we were able to provide a replacement, albeit later than it should have been and I appreciate you acknowledging our team’s communication and apologies throughout.

Your feedback has been shared internally and will help us improve how we handle time-sensitive orders and courier issues in the future.

Thank you again for your honesty and please accept our sincere apologies for the frustration caused.

Rated 5 out of 5 stars

Great products take time

I ordered a duffle bag (28l) and am very happy with it. Smart solutions, good quality and interesting materials without that overly high-tech look other outdoor companies strive for. I expect the duffle bag to age gracefully. Delivery to Germany took a pretty long time, so be aware of that if you need the goods quickly.

10 December 2025
Millican logo

Reply from Millican

Thank you for the feedback, we’re glad to hear you’re enjoying the duffle bag.

The Millican Team

Rated 5 out of 5 stars

So grateful for the experienc!:) Bought…

So grateful for the experienc!:) Bought my husband his first 15L Smith Original. He loves it! It’s also our last name so it’s great to have that on the bag too.
Will be buying more!

4 December 2025
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Reply from Millican

Thank you for the lovely review. We’re pleased to hear he’s enjoying the bag, and that it has a special meaning for you as well. :-)

The Millican Team

Rated 4 out of 5 stars

Solid Bag with a single flaw.

The waist straps aren't padded otherwise the bag is rock solid.

15 November 2025
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Reply from Millican

Thanks for the feedback. We’re glad to hear you’re finding the bag solid overall.

The waist straps on this model are intentionally kept lightweight and removable, but we appreciate the note about padding. It’s useful input for future development.

The Millican Team

Rated 5 out of 5 stars

Consistently superb packs

Consistently superb packs, well made, great attention to detail and comfortable even when over filled.

12 November 2025
Millican logo

Reply from Millican

Thanks for your review – great to hear you're pleased with the bags!

The Millican Team

Rated 5 out of 5 stars

25 ltr roll top fab product for couple…

25 ltr roll top fab product for couple of nights away when you remember where you put what in which pocket but that's a good thing

15 November 2025
Millican logo

Reply from Millican

Thank you for the review! We're glad to hear you're getting good use out of the bag. :)

The Millican Team

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