The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
Company replied
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.7
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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The team were very helpful and quickly…
The team were very helpful and quickly responded to any questions and concerns. Megan in particular was great. The price was fairly reasonable too.
4 March 2026
Reply from Homemove
Hi Sam,
Thanks for the kind words - Megan will be really pleased to hear this. Glad we could help and keep things moving quickly.
Reply from Homemove
Hi Margaret,
Thank you for your review - we’re glad Philip was able to support you and provide a positive experience.
At Homemove, we aim to combine knowledgeable advice with a straightforward, guided process, so it’s great to see that reflected here.
Friendly and helpful service .
27 February 2026
Reply from Homemove
Hi Nick,
Thank you for your kind words - we’re pleased you found the service friendly and helpful.
Making the process feel simple and supported is a big part of what we aim to do at Homemove.
The whole experience was easy and fast
The whole experience was easy and fast. Both people I spoke to were extremely knowledgable and professional. Thank you both to Phillip and Robert
27 February 2026
Reply from Homemove
Hi Andrea,
Thank you for your review - great to hear you found the process easy, fast, and professional.
We’ve designed Homemove to remove friction from what is often a complex process, so it’s great to see that come through in your experience.
We appreciate you choosing us.
Great help
Great, very quick response times and always checking in! Megan was really helpful and made it a smooth experience.
26 February 2026
Reply from Homemove
Hi Ellie,
Thanks so much for your feedback - we’re really glad you had a smooth experience.
Proactive communication and regular check-ins are a core part of how we manage the moving process at Homemove, so it’s great to hear Megan delivered on that.
We appreciate you choosing us.
House buying and remortgaging made easy
I was struggling to make sense of how to pay my Help to Buy off. I wasn't getting much help from anywhere until I stumbled upon Homemove.com
Sarahjane in particular was a massive help. She gave me a step by step guide and put me onto surveyors and solicitors and here I am 6 weeks later and all completed.
Without homemove I think I would still be going around in circles.
Highly recommended.
16 January 2026
Reply from Homemove
Hi Shane,
Thank you for such a thoughtful review - we’re really pleased we could help simplify things for you.
The Help to Buy process can be confusing, and one of Homemove’s core goals is to act as that central guide - connecting you with the right surveyors, solicitors, and services, while giving you a clear step-by-step path forward.
Sarah-Jane will be delighted to hear your feedback.
Really appreciate the recommendation.
Attentive and efficient service...
I found Homemove when I was looking for a valuation service on Google and I've got the best service ever. The customer service (Philip) has been done with excellence as well the service partner advised. I'm also in contact with a mortgage advisor service which has been very good so far. I highly recommend Homemove services.
25 February 2026
Unprompted review
Reply from Homemove
Hi Ana,
Thank you for your kind review - we’re really pleased to hear you received excellent service from both our team and our partners.
At Homemove, we focus on bringing together trusted providers across mortgages, surveys, and legal services into one coordinated journey, so it’s great to hear everything is progressing well for you.
Philip will really appreciate the mention!
Seamless service from start to finish
Seamless service from start to finish, great communication and quick turnaround.
25 February 2026
Reply from Homemove
Hi Andrew,
Thank you for your review - we’re glad everything felt seamless from start to finish.
Creating a joined-up experience across all stages of the move is exactly what we aim for at Homemove.
Mortgages with homemove was a very pleasant experience
Worked with Dan and Sharon initially and then Joanne took over. Honestly a very smooth experience, all my queries were always answered with great detail, Joanne was always just a call away from any doubts. Also did I mention the whole process is free? I would highly recommend homemove for anyone looking into getting a mortgage!
24 February 2026
Unprompted review
Reply from Homemove
Hi Joel,
Thanks for your review - we’re really pleased the mortgage process was smooth and well supported throughout.
We work to make sure customers have clear guidance at every step, with access to trusted advisors, so it’s great to hear that came through in your experience.
And yes - being free is definitely a bonus!
We appreciate the recommendation.
Issue sorted with help to buy valuation
Issue sorted with help to buy valuation extension sorted quickly with no hassle
24 February 2026
Reply from Homemove
Hi Dan,
Thanks for your review - glad we could resolve that quickly for you.
Handling time-sensitive issues efficiently is a key part of what we aim to do at Homemove, especially with processes like Help to Buy valuations where delays can cause real problems.
We appreciate you choosing us.
Great service
Philip was really helpful and caring for my situation. highly recommended.
12 February 2026
Reply from Homemove
Hi Stefano,
Thank you for your feedback - great to hear Philip provided helpful and supportive service.
We’re pleased we could assist with your move.
Great service
Phil was brilliant helped me with lots of advice and helped me book a level 3 survey. He was fantastic and so knowledgeable. His customer service was outstanding .Thank you Phil.
10 February 2026
Reply from Homemove
Hi,
Thank you for your review - we’re really pleased to hear Phil was able to support you with clear advice and booking your survey.
Providing knowledgeable, responsive support is a big part of the Homemove experience, so it’s great to see that reflected here.
Amazing service and super helpful
Amazing service and super helpful. Thank you Phillip
6 February 2026
Reply from Homemove
Hi Sophie,
Thank you for your kind words - we’re really pleased you found the service helpful.
We appreciate you choosing Homemove.
Great Experience!
I didn’t get my surveyors name however I felt I had to leave a review as the man who did my valuation was amazing he made me feel at ease straight away as I’ve never sold a house before and he helped explain things and was so friendly it really made my experience great as I was a bit nervous but he was really kind. He is a really great asset to your company!
28 January 2026
Reply from Homemove
Hi Charlotte,
Thank you for taking the time to leave this review - especially as a first-time seller.
We know how daunting the process can feel, so it’s great to hear the surveyor helped put you at ease and made everything clearer. That’s exactly the kind of experience we aim to deliver through our network of trusted professionals.
We’re really glad we could be part of your journey.
Fantastic end-end support across the…
Fantastic end-end support across the entire process. Special mention to Megan Biggs who provided exceptional support with fantastic communication throughout the entire process. Would highly recommend!
28 January 2026
Reply from Homemove
Hi Sean,
Thank you for your review - we’re delighted to hear you received strong support throughout the process.
Megan will be especially pleased with the mention. Consistent communication and end-to-end coordination are key parts of what we aim to deliver at Homemove.
We really appreciate the recommendation.
I wish I'd found Homemove earlier!
I wish I'd found Homemove earlier in the buying process! They have handled my homebuyers survey and I have booked the removal company through them as well. They act as your Project Manager and it is easy to see what needs to be planned and when!
28 January 2026
Unprompted review
Reply from Homemove
Hi Jim,
Thanks so much for your review - this is exactly what we’re aiming to build.
Acting as a central “project manager” for your move - bringing together surveys, removals, legal work and more - is at the heart of Homemove. It’s great to hear that’s making a real difference in practice.
We’re glad we could support you.
I have been so impressed with Homemove…
I have been so impressed with Homemove (who I found when googling Help to Buy loan payment).
They organised a RICS surveyor to come within 48hrs, the paperwork was no hassle, and they were also competitively priced.
Both Sarah-Jane and Hugh offered friendly, helpful and proactive customer service.
Fantastic service.
Thank you
28 January 2026
Unprompted review
Reply from Homemove
Hi Victoria,
Thank you for your review - we’re really pleased we could move quickly and keep the process hassle-free for you.
Speed, clarity, and access to trusted partners are all key parts of the Homemove platform, so it’s great to see that reflected in your experience.
Sarah-Jane and Hugh will really appreciate the feedback.
Utterly terrible
We used Homemove to appoint a conveyancer for a simultaneous sale and purchase, and the experience is extremely poor.
The solicitor they appointed, Gardner Champion, raised repeated and confusing requests for fees that were not contractually due, failed to progress the transaction in any meaningful way, and communicated inconsistently and inaccurately. Despite assurances from Homemove at the outset, the process was anything but smooth or linear.
I had disclosed disabilities and neurodivergence early on, yet no reasonable adjustments were made, which significantly worsened the experience. Ultimately, the appointed solicitors confirmed they did not have capacity to continue and closed the file, leaving us without representation and placing both our sale and purchase at risk.
We have now had to abandon the service, seek a full refund, and appoint our own conveyancers at additional cost. Based on our experience, I would strongly caution others against relying on Homemove for conveyancing.
22 January 2026
Unprompted review
Reply from Homemove
Hi Ben,
Thank you for your detailed feedback - and we’re genuinely sorry that this was your experience.
What you’ve described is clearly not the standard we aim to deliver, particularly around communication, consistency, and continuity of service. While we work with partner firms for conveyancing, Homemove’s role is to ensure those services meet expectations and to step in when issues arise - and it’s clear that didn’t happen effectively here.
We reviewed this internally, including the performance of the firm involved and how this situation was managed. Your feedback is important in helping us improve both partner selection and escalation processes.
Our CEO took the time to speak with you directly to fully understand what happened and work towards an improved service for future customers. We hope that improved your perception of Homemove beyond the chosen partner.
Reply from Homemove
Hi Neil,
Thank you for the recommendation - we’re really pleased we could make the process quick and easy for you.
That’s exactly what we aim to deliver at Homemove.
Out sourced removal company.
Absolute shambles.
Firstly it is important for you to know, the moving service is outsourced. You do not get a service from a large established company, you get a service from a one man band and he's useless mate.
We got a quote through HomeMove for my father's house move. My father is elderly with neurological deterioration. The 2 men arrived at the property several hours late. They then haphazardly dumped things in boxes, leaving delicate items unprotected, half empty cupboards as though they'd got bored halfway through and the house in disarray. We were advised that if we needed any other boxes on the day then we could pay for these. However once we'd used our allocation of boxes we were told no more. Some boxes barely had anything in them. What was particularly poor was that high value items such as expensive pottery were just dumped in a box, no bubble wrap, tissue paper etc. The 2 men were unfriendly and were clearly making comments to each other in a different language about us, tutting and cussing. When the boxes arrived at my dads new property they were just dumped into the place and then they scarpered. Needless to say we weren't asked for any feedback. We reported the exceptionally poor service to HomeMove who washed their hands of it completely, taking no responsibility. Because the men arrived so late we were still unpacking at 9pm and had to collect my dad from his friends very late. The whole reason we employed a pack and move service was because my dad was elderly.
I have been back to the house today to finish off the job examples of a job half done:
-Cupboards half emptied and some contents remain
-kitchen cupboards left full
-pantry untouched.
-electrical items moved but the power cables still plugged in and not packed.
Overall, it was a stressful nightmare!
5 December 2025
Unprompted review
Reply from Homemove
Hi Leigh,
Thank you for taking the time to share this - and we’re very sorry to hear about your experience, particularly given the circumstances with your father.
What you’ve described fell well below the standard we expect from any partner on the Homemove platform. While removals are delivered via third-party providers, our role is to ensure those partners deliver a professional, reliable service - and to step in when they don’t.
Homemove is designed to simplify and support the entire moving process, not add stress - and it’s clear we fell short here.
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