Homemedics Reviews 

309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery and efficient service, often noting quick shipping and good communication. Reviewers frequently praise the quality of the products, finding them effective and well-suited for their needs, with an easy ordering process. However, some people mentioned issues with products not working as expected, not fitting properly, or differing from descriptions. A few other people also felt that some orders experienced delays, missing items, or incorrect products being sent without prior communication.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the fast delivery... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising products as the "best... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising quick and easy ordering... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Back garment very high quality one size fits all i like that... Any enquiries they reply within that day. Service and packaging quick delivery, item sealed. I believed all garments are universal,... See more

Rated 4 out of 5 stars

Services one of the best i experience(express post delivery) well done. Quality of the products best. Packaging of the items high qualities. Only thing i would like to see inside instructions with... See more

Rated 4 out of 5 stars

Product arrived AOK but the Homemedics Pro Hypoallergenic pads caused sever burns to my shoulder after 20 min tens use on mild settings. Off to Doctor for treatment of the blistering - query Hypoaller... See more

Rated 5 out of 5 stars

Homedics are great! They gave me bonus pads because Australia Post were late in delivery the last order. I use the EMS machine everyday and it is a fantastic product, high quality, reliable and perfe... See more


Company details

  1. Medical Supply Store

Written by the company

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.


Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(309)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Items missing from order.

Items missing from order.
Had express delivery 1-2 days took a week to show up, can only be contacted via email and very slow to respond.
Have failed to acknowledge last email citing missing contents of order.

4 September 2024
Rated 1 out of 5 stars

Have not received product

Have not received product. Took a week before I received notification they posted, however a week later and still not received (Gold Coast to Sunshine Coast).

5 September 2024
Rated 4 out of 5 stars

Contents labelling

Terrific service, but I was a little surprised that there was no labelling on the electrodes, in fact no written word at all about the contents. I did then look at the product and its description online, which is okay, but I’d still like some labelling in the parcel.
Thank you!

3 September 2024
Rated 4 out of 5 stars

Communication

As for the purchase and shipping it was good. BUT the ability to actually communicate to someone is abysmal. No phone contact and poor email/web form.

26 August 2024
Rated 5 out of 5 stars

Great item.

My item arrived quickly. My TENS machine works really well, it comes in a really nice bag with lots of additionals inside. Easy to use, and built strong. The pads stick really well.

14 August 2024
Rated 5 out of 5 stars

Work well

The TENS pads work well for a great price. They did take a little longer but they were worth the wait!

30 July 2024

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