Homemade Support Reviews 11

Easy to get support
Staff are friendly and easy to contact
Very happy

Having worked in software, I thought a self-managed service would be right up my alley. Turns out, I may have overestimated both the “self” and the “service” parts.

In practice, they seem to have discovered a groundbreaking innovation: use Mable for almost everything (conveniently where the money is), and leave the rest to chance. Finding a support worker can feel less like a service and more like a treasure hunt—minus the treasure.

As for the website, it has a certain nostalgic charm… like something built during the early days of the internet and then lovingly ignored ever since. Navigating it is an experience in itself, though not one you’d recommend to others.

And communication? Emails appear to enter a reflective, meditative state before any reply is considered—if at all. Meanwhile, information updates happen on what I can only assume is a “when we get around to it” schedule, which has been a constant source of joy for carers trying to do their jobs.

All in all, it’s an impressively consistent system—consistently unhelpful.

Dear management you should put more atention of how you managing things!
1. Not sure if your staff are getting the right salary,every week people are leaving the company. I had 5 support partners left !
2. No one returns calls or emails why??
3. 30 minites on the phone waiting and when you get someone theyy they tell a support partner will call you and never does!!!
How hard is to manage a few customers?
Im not happy !!!

Wow what a organisation once they have you signed up that it don't want to know you they got your money won't return calls or emails so see how they like it looking for a new provider absolutely useless and when you do contact them they promise you the world but nothing happens

I would not rate homemade, the lack of customer service and support when you really require them the most, is not even a 1 star. The amount of “no sorry we have changed the rules & that’s now not supported through homemade” is 9/10 times.. literally everything we need support for, with my ailing mum, is a knock back … try to get reimbursed for approved items, good luck 3 mths minimum to receive yr reimbursement… oh & getting a reply to an email, yep atleast 3 wks before a reply and I’m still waiting on a call back! Get on the phone to speak to someone? 39 mins wait only to be disconnected & no follow up call back!! This company is NOTHING SHORT OF abysmal and has caused more stress then help. Trust me, take it from me, pursue another company to support your needs !

The worst payers I have ever dealt with and non existent customer service! I have sent 5 messages regarding my pay and not once have I had a response but when they need me for something, it’s amazing how quickly they can reply I would not recommend this company to anybody do your research and shop around. You will only be disappointed. Their lack of communication is terrible.

What ever you do, just keep on moving past this mob. Promise the earth up front and then find a reason to deny you self management and push you into their managed service which is a far more expensive Aged Care program. They do NOT listen, they promise you a system that sounds great then rip it away. Their reasoning for doing so? You're on medication so we fear you won't "understand" the process. WTF? Show me aged care people who aren't on some form of medication. Wasted weeks, started the process to engage with carers then had to cancel everyone, including appointments and had to return to scratch, scrambling to find other providers before funding timeline runs out. All they do is cause unwanted stress and elevate mental health issues. The people we spoke with were all young and lacked industry knowledge but liked reading their "script", no personal empathy or understanding. Don't waste your time with these people.

They say free consultation but they don’t say how long dose that mean you could do a 8 hr consultation for free it be nice if they could be more specific on that consultation bit.

We are on level 4 HCP through HomeMade and have found them to be a very poor service provider. They make many mistakes and take weeks to answer basic emails.

If I could give this provider a minus 5, I would. Be prepared to wait in excess of 25 minutes for someone to answer the phone. Emails left unanswered. When asked to provide direct evidence in regard to their decisions or policies, they ignore the request. Also the support partners do not have the correct training and often give out misleading information. They overstepped boundaries and are unethical by doing things without your knowledge or permission. They will try and force you to buy from their preferred disability stores at an over inflated price. They try to wear you down. Stand your ground. They work for you and not the other way round. Contact seniors Advocacy in your state immediately should they be causing you or your loved one undue stress.

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Not quite homemade but they are trying.
Like many home care package providers, they are not keeping up with government changes and inconveniencing the elderly because of this.
Homemade support is owned by Mable and appears to be growing rapidly off the foot of those disingenuous providers