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HomeLoft United Kingdom Reviews 

545
•
TrustScore 3.5 out of 5

3.4

Home & Garden
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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding items to be exactly as described, well-packaged, and offering good value. Many also appreciate the prompt replies to inquiries and helpfulness from the team. Some consumers reported quick delivery, with items arriving as expected and in good condition. However, some customers experienced significant delays, with orders taking longer than anticipated due to unexpected shipping from the US. A few people also noted issues with customer service, including unresponsiveness or refusal to accept returns for damaged goods. Additionally, some reviewers were concerned about product incompatibility with UK standards or unexpected import taxes.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many expressing frustration... See more

Quality

Clients share positive opinions on quality, with many reviewers praising products as good, lovely, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and issues with item... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many reporting negative experiences such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more

Company details

  1. Home & Garden

Contact info

3.4

Average

TrustScore 3.5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(545)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Mediation cushion (inflatable)

I love this inflatable meditation cushion. I've had a few for travel, but they just don't last. This one was a bit more expensive but it's worth it. 3 different inflatable chambers and strong seams, it also looks lovely. Great customer service, I'll be back.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Update: When installation was started it was found that the unit (Google Nest Thermostat) sent was a USA version product, not UK, and therefore unusable. This despite having specifically checked before shipment with HomeLoft that the goods would be UK spec.
When requesting to return for a full refund, I was informed I had to ship the goods to the USA for a refund, and I had to cover the associated International Freight costs. After numerous emails (around 70!) I finally received a partial refund on the shipping and a full refund on the goods.
This is NOT a UK company, it does NOT have a UK presence and it leaves its customers out of pocket for a fault that clearly sits with HomeLoft.
Do not touch them with a bargepole.

Good response from the support team.
Goods took longer than anticipated for delivery, but arrived as described.

15 March 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Alex,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
HomeLoft

Rated 1 out of 5 stars

Terrible con of a company

Its a registered uk company that has a uk address and uk in the website name. Sold me an American version of the product and insist I send it back to America within 7 days for refund. Limited postage refund too. Terrible service. It’s a dishonest shell of a business.

25 February 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Terence,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
HomeLoft

Rated 4 out of 5 stars

Pretty much as expected

Pretty much as expected. Promised delivery date was delayed after purchase by a couple of weeks - but second date was kept. Packaging could have better.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Defective electrical items

2 defective, damaged lamps delivered. Fairly expensive purchase (over £200) Completely unusable. Company ignoring my emails. Don't recommend buying electrical goods from Homeloft. Dangerous products, really terrible customer service.

11 February 2025
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Hartash,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
HomeLoft

Rated 3 out of 5 stars

Item is of good quality

Item is of good quality, however it was delayed because it came from US.

19 December 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Lacey,

We sincerely apologize for the inconvenience caused by the delay in your order. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards,
HomeLoft

Rated 1 out of 5 stars

Phishing emails ever since

Ever since I ordered from this website, I keep getting phishing emails from all over the world.

5 December 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Andreas,

We sincerely apologize for the inconvenience you have experienced.

We take security very seriously and are deeply concerned to hear about the phishing emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
HomeLoft

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