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homehealthcareshoppe.com Reviews 

191
•
TrustScore 4.5 out of 5

4.6

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and high-quality products that arrive quickly, making it easy to obtain essential health items not available locally. People consistently note that ordering through the website is smooth and straightforward, while customer support handles initial inquiries efficiently and provides prompt responses. However, some reviewers were not happy with the communication regarding back-ordered items, noting that they received no automatic updates about unexpected delivery delays. A few people also mentioned experiencing very long shipping times through postal services or receiving incorrect products that required complicated replacements.

What people talk about most

Order

Customers had positive experiences with order, frequently praising the ease of placing purchases and prompt... See more

Product

Users describe positive interactions with product, expressing deep satisfaction and gratitude for being able... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that orders arrive promptly and... See more

Response time

Customers consistently note ambiguous experiences with response time, as reviewers frequently praise the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Home Health Care Shoppe is attentive and responsive. My order was processed very quickly, payment was easy, and the shipping was excellent, especially considering the distances and the fact that two c... See more

Rated 5 out of 5 stars

Very grateful to get this particular brand of Tylenol for back pain. It arrived without issue and relatively quickly. Thank you so much!

Rated 5 out of 5 stars

My order was processed quickly and arrived without any issues or concerns. We are relieved to know we can obtain this product when we need it. Very happy with our experience.

Rated 5 out of 5 stars

This Company continues to provide fast, excellent service. It's been 9 years since my first purchase from Home Healthcare Shoppe, and the service continues to be outstanding, providing the opportun... See more

Company details

  1. Medical Equipment Supplier
  2. also in
  3. Home Health Care Service
  4. Medical Supply Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(191)

186 reviews in the last 12 months

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Rated 5 out of 5 stars

Home Health Care Shoppe is attentive…

Home Health Care Shoppe is attentive and responsive. My order was processed very quickly, payment was easy, and the shipping was excellent, especially considering the distances and the fact that two countries are involved. Thank you, Home Health Care Shoppe. I will continue to do business with you.

21 October 2026
Unprompted review
Rated 1 out of 5 stars

I received the wrong item

I received the wrong item. I ordered a ComfyTENS device, but the item delivered was an Intensity7.

Although the two products may look similar, they are not the same. I previously purchased a ComfyTENS device a couple of years ago, which was made in Taiwan, whereas the Intensity7 I received is made in China.

I specifically ordered ComfyTENS, not Intensity7.

I would appreciate it if you could arrange either a full refund and return of the incorrect item or send me the correct ComfyTENS device as originally ordered.

31 October 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

My biggest issue was poor communication. I never received any update advising that the walker/transport chair I ordered was back ordered to November. I placed the order believing it was in stock and needed it ASAP. I had to call them to get an update. The only reason I knew about the back date was because I called them. It was once I called that I was advised. They never initiated contact. I did. They processed the payment from my credit card even though the walker was not available right away. That is poor customer service. They did resolve the issue once I complained but it should never have taken a complaint to be advised of the status of my order. I would not recommend them and will not buy from them again.

8 October 2026
Unprompted review
homehealthcareshoppe.com logo

Reply from homehealthcareshoppe.com

Hi Brenda,

We’re sorry that the initial update took longer than it should have.

Your order was placed on October 9, and on October 15 we advised you that the expected restock date was November 16. That same afternoon, our team offered an available Airgo Fusion rollator/transport chair as an alternative so you would not have to wait for the original model. This replacement rollator is a 800$ walker and one you purchased was a 460$ walker.

When you explained that you could not pay any additional amount, we confirmed that evening that we would provide the upgraded model at your original purchase price, absorbing the price difference ourselves.

We accept your feedback about the timing of the initial communication. However, we also believe it is important to acknowledge the responsive service that followed: several email exchanges that afternoon, an available alternative, and an upgrade at no extra charge.

While we respect your decision about future purchases, we stand behind the effort our team made to resolve the issue promptly once the availability concern was raised.

— Home Health Care Shoppe

Rated 2 out of 5 stars

Product back ordered but no reach out to inform customer

I placed my order on Oct. 10, 2026 and had not received any notification that described the method of delivery or the date. After roughly two weeks, I contacted the company to ask about the order status only to be informed that my purchase was back-ordered and wouldn't be available until Nov. 16th. I cancelled the order and am still waiting for a refund which was promised verbally and in writing. Clearly, some notification from the company about the back order status should have been provided without me having to contact the company.

20 October 2026
Unprompted review

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