I got stuck during the war and they played me !! I rescheduled for another month then they decided to cancel my booking without even consulting with me !! And ripped me off the whole amount !!! Shamel... See more
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See what reviewers are saying
We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wante... See more
Company replied
Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often... See more
Company replied
We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to r... See more
Company replied
Company details
- Vacation Rental
- Holiday Accommodation Service
- Holiday Apartment Rental
- Holiday Home
- Holiday Apartment
- Vacation Home Rental Agency
Written by the company
Home from Home Management has a portfolio of over one hundred apartments and houses available for rent. We believe this is the 21st Century way to stay: Chill out, put your feet up and relax in your own space. Get up when you want, eat when you want, entertain if you like or have a board meeting; you can do it all! Privately owned homes reflect the culture of the city in which you find yourself. Stay with us and live like a true London
Contact info
66 Paul Street, EC2A 4NA, London, United Kingdom
- +442082338111
- info@homefromhome.co.uk
- homefromhome.co.uk
3.1
Average
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Home from Home gave us excellent
Home from Home gave us excellent, personal service.
Would definitely use them again.
27 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear Sheelagh,
Thank you for taking the time to review your stay with us. We are so pleased to hear that you were happy with our service - we always do our best to make sure our guests are looked after from start to finish! We look forward to hopefully welcoming you back to London again soon.
Kind regards,
The Home From Home Team
Very well located & spacious
Last September, my husband, my son (19) and I spent 10 days in London at the Rabbit Row flat, which I very much recommend for a family holiday. It is set up on three floors, with two very spacious bedrooms, with very confortable king size beds and each one has an immaculate en-suite. It is only three minutes by foot to the nearest tube station (Nottinghill Gate). It is aurrounded by shops and restaurants. Kensington Gardens are also very close. Homefromhome provided a very good service, from the very first email I send to them. We were picked up at Heathrow by taxi and then collected at the end of our stay to be driven to the railway station. A major plus when you have lots of luggage. I will certainly use their services again!
26 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear Mrs Bonilla,
Thank you very much for sharing your holiday experience with us, it is fantastic to hear that we were able to provide you seamless and very enjoyable stay at the Rabbit Road property, It is indeed very lovely, comfortable home with excellent location - perfect for families like you! We are also delighted to know that you found the taxi service very useful on your arrival and departure; Cyril has worked in partnership with us nearly 30 years now and our guests are keen on using his services whenever staying in London with Home From Home.
It was our pleasure to host you, please feel free to contact us anytime if you are planning another visit to London anytime in the future.
Kind Regards,
The Home From Home Team
The best . Great helpful people.
I have always had great service etc. from Home from Home. Unlike Air bnb who rent properties that do not exist and will not refund your money. I will use Home from Home again whenever I can manage to get back to my favourite place- London.
25 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear Mrs Gleadall,
Thank you very much for sharing your lovely comments here in Trustpilot. We are pleased to hear that you rate our service as reliable, as this is something that we are definitely proud of. We endeavour to make sure that all of our guest can trust us at every step of the Home From Home experience, from enquiring and booking until departure and refunding the security deposit.
All of us at Home From Home are looking forward to your next London stay! We would be delighted to host you once again.
Kind Regards,
The Home From Home Team
Home From Home worked very hard to please us.
Home From Home worked very hard to remedy a situation when our previous reservation was cancelled by an owner. They moved us to the new location without extra cost. The house was comfortable and elegant on a quiet street in Chelsea. We couldn't have asked for a better stay.
24 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear Susan,
Thank you very much for reviewing us here in Trustpilot. We are sincerely apologizing the inconvenience caused by the property move, unfortunately sometimes these happen unexpectedly. After all, we are delighted to hear that you had fantastic time at the new property and thought that the move was dealt satisfactorily by our team! In case of any cancellations, we are always trying our hardest to find similar (or better) alternative, so we are happy that everything resulted for you to have an excellent holiday.
We wish you a warm welcome to visit us in London anytime again!
Kind Regards,
The Home From Home Team
Beautiful little house in Chelsea
Beautiful little house in Chelsea, only complaint (regarding rubbish disposal) was quickly dealt with.
16 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear valued customer,
Thank you very much for your review, we are delighted to hear about your latest experience with us. We would like to sincerely apologise the inconvenience caused by the unemptied rubbish bin; we did our best to rectify this to you as soon as possible. Hopefully you enjoyed your stay to the fullest despite this.
We are looking forward to hosting you in London anytime again!
Kind Regards,
The Home From Home Team
Indeed Home away from home
from start to finish, a seamless operation. Very helpful staff who worked with me to select the perfect "home" whilst in London. And it was. I would suggest a less "crusty" taxi/driver, but I would definitely use them again when I go back.
16 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear valued customer,
Thank you for taking your time to review us, as your comments are important to us. We are absolutely thrilled to hear that you found the selected home perfect for your stay here in London and that the team was helpful and efficient assisting you throughout the rental experience.
Please do not hesitate to contact us if you have any further comments about your past stay or would like to plan your next London holiday.
Kind Regards,
The Home From Home Team
We loved having two en-suites
We loved having two en-suites! Baths state of the art. Please add one amenity to guest book:
A mini Tesco is across the street. Perfect for last-minute items! And day of arrival. A decent selection
of wines and spirits along with staples,treats. This a quiet location, convenient to all Kings
Road shopping and restaurants.
13 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear Mrs Watson,
Thank you so much for your great Trustpilot review! It is delightful to hear that you enjoyed your stay at our Ormonde Gate home; the two en-suite bathrooms are indeed fantastic addition to have. We will follow your suggestion and certainly add a note of the Tesco Express store nearby, so all of our other guests can also take advantage of it during their stay.
It was a pleasure to host you, we hope to see you returning to London soon!
Kind Regards,
The Home From Home Team
Expensive but efficient and I…
Expensive but efficient and I particularly like new towels provided. Aus
8 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear Sue,
Thank you very much for reviewing us here in Trustpilot. We are thrilled to hear that your recent experience with Home From Home was excellent and found the staff members being helpful and efficient. It is also good to know that the towels provided were up to high quality standards. Hopefully next time we will be able to provide you more budget-friendly stay, please do enquire and we will see what we can do with the rates.
All of us at Home From Home hope to see you returning to London soon!
Kind Regards,
The Home From Home Team
A good location and accommodation with some caveats
A good location and accommodation. The refrigerator needed a good wipe down as it smelled.
I would NOT recommend using the company's taxi service as the charge is three times the rate on the street.
6 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear valued customer,
Thank you very much for your feedback of your recent stay at one of our London homes. We are pleased to hear that you had a great time, despite the few issues mentioned on your review. We will make sure that the refridgerator is inspected thoroughly for any future rentals, apologies for the inconvenience caused.
The taxi fares are fixed and therefore can have differences compared to the running fare meters of the black cabs on the street. We have used Cyril's taxis for nearly 30 years now and it is useful for both us and our customers to use the same familiar drivers, who can also hand over and collect the property keys.
We hope to see you visiting us here in London anytime again, we would be delighted to host you again!
Kind Regards,
The Home From Home Team
Arrangements are smooth from beginning…
Arrangements are smooth from beginning to end. Highly professional.
1 October 2018
Unprompted review
Reply from Home From Home Vacations
Dear Jesse,
Thank you for your review, we are so happy to hear that you had such a great stay with us! We hope to welcome you back to London again soon.
Kind regards,
Home From Home Team
Great location
Great location, clean apartment, good size. Very responsive folks. They were always available on email or phone. Only issue we had was with the taxi Driver who was late and billed us for over time blaming flight delay, even though I was in touch with him over whatsapp.
27 September 2018
Unprompted review
Reply from Home From Home Vacations
Dear Mr K,
Thank you for taking your time to review us. We apologise for the taxi surcharge and we will investingate this matter further in order to avoid this problem in the future.
We hope you will come and stay with us again next time you are travelling to London.
Best regards,
The Home from Home Team
Had no problems at all- very efficient!
24 September 2018
Unprompted review
Reply from Home From Home Vacations
Dear Louise,
Thank you very much for your review, we are grateful for taking your time to write comments about your recent stay at one of our lovely homes. It is fantastic to hear that the experience with Home From Home was memorable and lived up to your expectations.
We hope to have you visiting us here in London soon again, as it would be our pleasure to host you!
Kind Regards,
The Home From Home Team
Great Stay
We had a fantastic stay in London and have already booked for next year! Friends are also booking through them based on our recommendation. We are frequent travelers to
London and Home from Home has been the best experience, the team are absolutely fantastic
18 September 2018
Unprompted review
Reply from Home From Home Vacations
Dear Ritu,
Thank you very much for submitting your review here in Trustpilot, we are excited of all the positive comments you have kindly given us. It was our pleasure to host you on your recent stay at Park Close, and therefore it is great to hear that you had an excellent experience with us too. We are happy that we were able to find you a perfect place to call home on your London visits and warmly welcome your friends to stay with us as well.
We are already looking forward to your arrival to London next year!
Kind Regards,
The Home From Home Team
Impressive service and attention to detail
They provided concierge service that you don't get through a traditional online service. They helped find a flat that met all my specifications. Something broke in our flat and they sent someone over to repair it immediately. I was able to use their offices to have a package shipped in advance. They followed up and and were responsive at every turn. Highly recommended and very nice professional people.
13 September 2018
Unprompted review
Reply from Home From Home Vacations
Dear Todd,
Thank you very much for submitting your lovely review! All of us at Home From Home are happy to hear that you had a great stay in London and was impressed by our efforts assisting you throughout your holiday. We are trying our hardest to keep up with this standard of service for each of our guests, so positive feedback is always welcome.
We wish you a warm welcome to visit us here in London anytime again!
Kind Regards,
The Home From Home Team
Very professional full service …
Very professional full service organization with a good selection of homes
10 September 2018
Unprompted review
Reply from Home From Home Vacations
Dear Richard,
Thank you very much for reviewing us in Trustpilot, we are delighted to receive your comments about our service and selection of properties. Please feel free to give us any further feedback about your recent stay, as we would be happy to hear more about your experience.
We hope to see you visiting us in London anytime again!
Kind Regards,
The Home From Home Team
Queens Gate - great location, lovely apartment
Good service, helpful staff. The apartment at Queens Gate is in perfect location, bus stop right in front of the building, 2 tube stations in walking distance.
The property is typically London, loved it, although I stayed during part of the big summer heat!
A perfect way to enjoy a bit of the London way of life!
8 September 2018
Unprompted review
Reply from Home From Home Vacations
Dear Monica,
Thank you very much for taking your time to review us, we are delighted to hear that you had an excellent stay at the Queens Gate apartment and were pleased with our service too. Unfortunately the apartments here in London have been extremely warm during the heat waves this and all of the past summers, but we are doing our best to provide some cooling for all of our customers.
All of us at Home From Home hope to see you returning to London very soon!
Kind Regards,
The Home From Home Team
Excellent service
Excellent service. I spoke with Sandra who was very helpful with all the information and all the process of the rent of the flat. Thank you very much. I will definitely recomend your service
30 August 2018
Unprompted review
Reply from Home From Home Vacations
Dear Mrs Quiroz Gomez,
Thank you very much for your lovely feedback. It is very useful for us to know that the rental process went smoothly and you were happy with your London trip. Sandra is also thrilled to hear that you found her services very helpful in finding you a perfect London home to stay in.
We hope to see you returning to London soon, please do not hesitate to get in touch as we are always happy to help!
Kind Regards,
The Home From Home Team
Home from Home have always been prompt
Home from Home have always been prompt, helpful and efficient.
25 August 2018
Unprompted review
Reply from Home From Home Vacations
Dear JPW,
Thank you very much for submitting your review. We are absolutely delighted to hear that you find our service excellent time after time, as we are doing our best to keep up providing a high standard stay for every single guest.
We hope to see you returning to visit us in London soon, have a lovely rest of the summer!
Kind Regards,
The Home From Home Team
A beautiful location but inadequate…
A beautiful location but inadequate bedding and miserly toiletries and kitchen supplies. Welcome pack was ok but not what other houses provided during our stay in the UK.
20 August 2018
Unprompted review
Reply from Home From Home Vacations
Dear valued customer,
Thank you for submitting your review here in Trustpilot, all of your comments are welcome in order for us to provide better and more consistent service to all of our guests.
We regret to hear that you found the supplies, including the welcome pack, insufficient for your stay here in London. We offer self-catering accommodation and therefore provide you the essential items to start with. However, if there were some very basic items missing from the apartment such as condiments, we hope that you would have contacted us, so we could have rectified the situation while you were in the apartment. We hope that you had a good stay with us in overall.
Thank you once again for your comments, we hope to see you returning to visit us in London soon!
Kind Regards,
The Home From Home Team
Good company, not great apartment
Claverton Street is in a convenient location but tired and worn, especially for the price. HomefromHome staff were friendly and professional and communication was prompt and thorough. We would recommend passing on this apartment.
18 August 2018
Unprompted review
Reply from Home From Home Vacations
Dear family of 5,
Thank you very much for taking your time to review us, we appreciate all of your comments about your recent stay here in London. We are sorry to hear that the value for money for this accommodation was not found satisfactory. The property owner is actually looking to make improvements to the apartment step by step and your feedback has definitely helped us in the process of establishing what needs upgrading.
We are glad that you appreciated the good standard of communication with our office staff - we endeavour to provide excellent service to each of our clients.
We hope you had memorable time here in London despite some issues with the apartment and wish you a warm welcome to visit us in London anytime again.
Kind Regards,
The Home From Home Team
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