Homeflo Reviews 

45
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I rang to get a quote for boiler cover and was talked into signing up to their Bells and whistles cover that covered everything, plumbing, electrics etc for 1 year. I got to use it twice, 1st time t... See more

Rated 5 out of 5 stars

Garden hand rail kenny came and fitted new garden hand rail going down top to bottom of garden beside stairs. He dug out existing one and tidied up afterwards. It is now very safe and an excellent jo... See more

Rated 5 out of 5 stars

Excellent Service. Flloyd arrived on time and was very polite. This was a day and a half job. He worked very neatly and cleared up after himself. He did not mind us bombarding him with questions and w... See more

Rated 5 out of 5 stars

Very friendly and professional tradesman arrived on time to fix tile and shower rail as it broke off the wall and fell down which caused the tile to crack.The job was completed in excellent time and a... See more

Company details

  1. Repair Service
  2. Property Maintenance

Written by the company

A customer-centric, home service maintenance & emergency company providing comprehensive home services, for when things do go wrong in the home. We aim to bring quality, convenience and innovation to the homes of the nation. We will allow consumers to be able to interact effortlessly with our services making their lives less time consuming, more cost-effective and increased reliability of trusted tradesmen on demand.


Contact info

4.1

Great

TrustScore 4 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(45)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I rang to get a quote for boiler cover…

I rang to get a quote for boiler cover and was talked into signing up to their Bells and whistles cover that covered everything, plumbing, electrics etc for 1 year.
I got to use it twice, 1st time to top up boiler pressure and 2nd time to seal a pipe in toilet. On the third occasion the excuses began to flow, I was told I would get a call back. Heard nothing so called them back to be told my policy didn’t cover fixing bathroom radiator and said they would have to invoice me separately for fixing it!
So be warned that their Premium cover is practically worthless.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied indeed

Excellent Service. Flloyd arrived on time and was very polite. This was a day and a half job. He worked very neatly and cleared up after himself. He did not mind us bombarding him with questions and was professional at all times. Floyd certainly knows his job. He is a great asset to the organisation. I cannot leave out Charlotte. A very pleasant and patient lady. Her customer service skille is at a very high standard. Thank you very much.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

The work was absolutely amazing

The work was absolutely amazing, it was a big job, but he managed to finish it, he explained every step of the work, and he did it very quick, and cleaned off the mess, he was very professional, very respectful, very truthful and i was very happy with the job and my friends and family are asking for the company information because the job was so good.

25 November 2021
Unprompted review
Rated 2 out of 5 stars

Poor punctuality and time management

Arrived to at 12pm however when going out to get parts took around and hour 15mins. Then was asking if he could have lunch first at around 2.20pm. So very poor time management/punctuality.

Also job was not done properly, draught excluder cheap quality and dragged against the floor/slid out/not cut to size.

31 October 2021
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service, they came to fix my window couldn't fix it. Said they would order a parts 1 month later didnt hear anything. They also mark the job as completed when the guy who came did not do anything. The guy who came was very under trained and didn't seem to have knowledge of what he was doing.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional…

Very friendly and professional tradesman arrived on time to fix tile and shower rail as it broke off the wall and fell down which caused the tile to crack.The job was completed in excellent time and at a high standard. i am very happy with the service given.

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Great worker

The guy who attended was very respectful and worked tidily leaving no mess behind thank you

19 October 2021
Unprompted review
Rated 1 out of 5 stars

Appalling service

Had to wait 2 week for a part even though the maintenance man said he had the part. He was here 3hrs and left without checking the front door locked, it didn’t. I called the office to be told he couldn’t come back till the following day even though I couldn’t lock my front door!
The guy on the phone didn’t seem bothered that his employee had put my home and safety at risk. Maintenance guy came the next morning and took another 1hr 1/2 to fix the problem. Clearly he wasn’t trained for the job and the customer service was dreadful! I only gave a 1 star as none wasn’t an opinion

2 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look