I rang to get a quote for boiler cover and was talked into signing up to their Bells and whistles cover that covered everything, plumbing, electrics etc for 1 year. I got to use it twice, 1st time t... See more
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Garden hand rail kenny came and fitted new garden hand rail going down top to bottom of garden beside stairs. He dug out existing one and tidied up afterwards. It is now very safe and an excellent jo... See more
Excellent Service. Flloyd arrived on time and was very polite. This was a day and a half job. He worked very neatly and cleared up after himself. He did not mind us bombarding him with questions and w... See more
Very friendly and professional tradesman arrived on time to fix tile and shower rail as it broke off the wall and fell down which caused the tile to crack.The job was completed in excellent time and a... See more
Company details
Written by the company
A customer-centric, home service maintenance & emergency company providing comprehensive home services, for when things do go wrong in the home. We aim to bring quality, convenience and innovation to the homes of the nation. We will allow consumers to be able to interact effortlessly with our services making their lives less time consuming, more cost-effective and increased reliability of trusted tradesmen on demand.
Contact info
22 Carlton Road, CR2 0BS, South Croydon, United Kingdom
- 0800 422 0124
- customerservice@homeflo.co.uk
- homeflo.co.uk
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I rang to get a quote for boiler cover…
I rang to get a quote for boiler cover and was talked into signing up to their Bells and whistles cover that covered everything, plumbing, electrics etc for 1 year.
I got to use it twice, 1st time to top up boiler pressure and 2nd time to seal a pipe in toilet. On the third occasion the excuses began to flow, I was told I would get a call back. Heard nothing so called them back to be told my policy didn’t cover fixing bathroom radiator and said they would have to invoice me separately for fixing it!
So be warned that their Premium cover is practically worthless.
Very satisfied indeed
Excellent Service. Flloyd arrived on time and was very polite. This was a day and a half job. He worked very neatly and cleared up after himself. He did not mind us bombarding him with questions and was professional at all times. Floyd certainly knows his job. He is a great asset to the organisation. I cannot leave out Charlotte. A very pleasant and patient lady. Her customer service skille is at a very high standard. Thank you very much.
Sky window installation
Excellent job done by Floyd and Jason. They were friendly, tidy and efficient. Thank you very much!
Excellent service from Ian today
Excellent service from Ian. I had quite a few cracks in the ceiling that required a professional to put right I was more than pleased with the outcome of his work thank you
Professional friendly work man.
Professional friendly work man.
My repair was done very well.
The work men were polite and hard…
The work men were polite and hard working and completed the job.
Good
Work was very good I am giving him 5 star's
He works very clean 👌
The work was absolutely amazing
The work was absolutely amazing, it was a big job, but he managed to finish it, he explained every step of the work, and he did it very quick, and cleaned off the mess, he was very professional, very respectful, very truthful and i was very happy with the job and my friends and family are asking for the company information because the job was so good.
Happy and satisfied of repair thank you!
I am happy with the job they have repaired today.
I was very pleased with the service of…
I was very pleased with the service of Alex & Floyd. Very professional and quick they did a fantastic job at replacing my bath. You have a very happy customer thank you so much!
Poor punctuality and time management
Arrived to at 12pm however when going out to get parts took around and hour 15mins. Then was asking if he could have lunch first at around 2.20pm. So very poor time management/punctuality.
Also job was not done properly, draught excluder cheap quality and dragged against the floor/slid out/not cut to size.
Mr Barker was very polite
Mr Barker was very polite, efficient and got on with the job. He cleaned up after himself afterwards.
Thank you
Contractor was on time and very polite
Contractor was on time and very polite. Talked me through everything he was doing when repairing 2 windows. He requested I checked repair before he left.
Extremely poor service
Extremely poor service, they came to fix my window couldn't fix it. Said they would order a parts 1 month later didnt hear anything. They also mark the job as completed when the guy who came did not do anything. The guy who came was very under trained and didn't seem to have knowledge of what he was doing.
Very friendly and professional…
Very friendly and professional tradesman arrived on time to fix tile and shower rail as it broke off the wall and fell down which caused the tile to crack.The job was completed in excellent time and at a high standard. i am very happy with the service given.
Happy with the work.good worker very…
Happy with the work.good worker very polite and efficient.
Great worker
The guy who attended was very respectful and worked tidily leaving no mess behind thank you
Your employee was considerate and…
Your employee was considerate and hardworking.
I would recommend him to the different and diverse community.
They could provide him with better equipment such as long broom to reach higher ceilings.
Thank you
Appalling service
Had to wait 2 week for a part even though the maintenance man said he had the part. He was here 3hrs and left without checking the front door locked, it didn’t. I called the office to be told he couldn’t come back till the following day even though I couldn’t lock my front door!
The guy on the phone didn’t seem bothered that his employee had put my home and safety at risk. Maintenance guy came the next morning and took another 1hr 1/2 to fix the problem. Clearly he wasn’t trained for the job and the customer service was dreadful! I only gave a 1 star as none wasn’t an opinion
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