Home Energy Reviews 

Mahiza was quick, clear and very responsive to all the questions I had

Sunil was amazing, clear, concise and helpful.

Can you tell me your hours that day and night meter readings work on....several times asked and no response...this seems to be your customer service point to be honest as no one else replies. Also no mention on my account, contract or otherwise, which I think may be illegal?

It was fast and to the point. Brilliant!

Excellent energy company, very good customer service. Mahiza on webchat always connects instantly and answers all my questions, both before I switch and after when I was asking about their Economy 7 plan for my EV. Their rate is the best of all and even below the energy cap. I hope they will do well.

Started great, then went badly. If you have any even slightly tricky issue, you'll end up in a back and forth of emails wasting so much time. Left them over a month ago and still not received my refund.

Home Energy were instructed to pay me Warm Home Discount and they have unlawfully refused to do so. They then dragged out absurd claims trying to argue they did not have to, then gaslighted me over the law, claiming that they have grater powers than the Government. When I said in a 'chat' I would consider withhold direct debit, they said they would deliberately overcharge me, and then cut me off. They are refusing to explain the nonsense that they have claimed applies to them. I can only recommend not to do business with these people, they have not treated me with professionalism, and have ignored the information I provided them about the special assistance I require.

UPDATE TO THE RESPONSE BELOW:

Home Energy is being specious and evasive. Indeed, it is for DfE to determine who is eligible and who is sent the rebate notice. THEY decided that was YOU, and sent you the notice to credit me. But YOU claimed YOU were allowed to unilaterally reject it by Regulation 11 (of the 2022 Regulations). This is totally wrong, that only gives DfE the right to change the rebate notice, NOT YOU.

YOU changed it. YOU chose to reject the credit you were instructed to give me, for reasons of your own, and now you have deadlocked the complaint and won't engage with me any further. THAT is why I claim you are unprofessional, that you are refusing to discuss the plain English meaning of the regulations to a conclusion. My case is; HE2019391. Contact me, because you have fallen silent on the matter.

OK if everything works but if you have an issue then they are terrible to deal with and dont fix anything and wont let you raise a complaint! My tariff is not as agreed and when they fitted a smart meter they removed the duel tariff and overcharged me. I assume charging my electric car is now twice as much as it should be and they dont seem to want to fix anything. Perhaps they are in financial difficulties and about to go bust!

Very clear and efficient telephone information- thank you!

Sunil was very helpful and polite

I'm a new customer and wanted to know when my existing smart meter would be read, and whether I needed to do anything.

The online chat was answered by a real agent very quickly and I got my answer (which is: "It takes about 14 days").

Mahiza was very helpful and friendly.

Beyond useless. Inept, rubbish and overall staff seem to be equally unable to do their jobs at even an average standard.

I had a query and spoke with a gentleman by name of Sunil Datt.
Sunil, was very polite, well mannered and helpful.
Sunil, delt with my query swiftly and efficiently.
Thanks for your help and support today.

A little odd to write a glowing review of a company when you’re leaving them, but that’s what I’m doing.
I’ve been with Home Energy for a couple of years now and everything has gone very smoothly. And I must add that they are highly competitive when it comes to pricing.
Unfortunately they don’t offer fixed tariffs, hence my departure.
Other than that they are a very good option.

Although I did not have a great experience at first, Mahee made a big difference and turned my simple query into a smooth, friendly and efficient case resolved. I suggest some person in charge for changes of accounts ownership and a clear picture of what are the rates differences. Big thanks to Mahee again.

Called Home Energy and explained I had no electricity. I was advised they would look into it for me and they did. Sunil kept in contact with me making sure I had all the correct telephone numbers as he was concerned about the length of time I was without electricity....no panic though...we now have power.

Customer service excellent
My daytime calls have been answered quickly by uk based staff who have been professional friendly knowledgeable and extremely helpful
As a new customer who has recently switched from Octopus this had been extremely reassuring

Spoke to Sunil.. polite and very professional.. all queries answered.. very happy

Very pleased with the service! Sunil was very helpful, very polite and was a pleasure speaking to him. He helped me more than needed. Guided me through my problem! Thanks appreciate it 😊

I was with Home Energy for 2 years and never had a problem. They kept me informed of important changes.
I wanted to take a fixed contract so I'm moving, no other reason.

I had a really bad experience with Octopus so I changed to Home Energy.

Home Energy was the firs smaller company or least well known I ever used. I'm moving to another "small company" or not well known and I hope they are as good as Home Energy.

I've used all the "large companies" over the last 45 years and they are OK but more expensive.