Fantastic service from this company,
I rang up as my elderly parents were having trouble with the dish,we had tried various things to no avail, they came out the same day and did what needed to be done.very efficient and lovely and friendly, easy to talk to very clear no hidden charges,10 out of 10,thankyou x

Excellent service! Would highly recommend.

Dreadful service
Wasted two afternoons for engineers not to turn up. No communication from company, to tell me engineer had overrun on previous job🤷🏼‍♂️

I didn’t use their services but I was compelled to write a review to stop other people being ripped off.
Needed 2 tv’s wall mounted and a longer cable running from sky dish.
Could not believe it when the guy said £210+ VAT PER TV!! Says he would do me a ‘deal’ of both tvs for £450.
Absolute joke, got someone else to come and do the exact same thing for £145 all inclusive.
Also, they can’t give you a price until they see the job, then you need to decide in front of them if you want to go ahead. Not one other person had to see the wall before offering a price for this.
Didn’t like the process, would hate for elderly or vulnerable to be put in that position.
The guy that came was a nice guy, but the process and price was quite literally unbelievable

After work in Oct 2025 we where given an invoice with the wrong company name and address on it. The real company was a garage door company.
When phoned today, they say a free quote , but a £50 charge if the tv. When I said it was for an additional aerial and would not pay this they hung up.
Not to be trusted.

Avoid - Worst Company Ever - Repair man came out and did nothing but moan about being cold and wet due to working in rain, and refused to go on roof to repair the problem which I had already told him was a snapped cable - said booked through the company so still demanded call out fee for doing nothing. Company is beyond a joke.... Avoid Avoid Avoid

If I could Zero Stars I would. Absolute joke of a company. Booked for engineer to visit, I rang HDS on the morning of the visit to confirm an engineer was coming out as they had not been in touch. They said yes someone would be there between 10:00 to 14:00. No-one turned up, I got a phone call at about 16:00 saying that the engineer was not coming now. I wasted nearly an entire day sitting in the house waiting for an engineer that didn't turn up. Rang HDS and didnt even get an apology. AbsoluteJoke!

Great same day service. Problem explained well and tv retuned afterwards. Price was well worth the service. Would recommend

During some major building work the TV cable was pulled off the wall and left dangling from the roof. As a result there was no signal on any of my 3 TVs.
I called HDS early Saturday morning hoping someone could visit the same day. Therefore I was thrilled when James turned up around 2:30pm. After a brief diagnosis of the cable box he quickly found a threadbare bit of cable which was easily repaired without having to go right up to the roof.

Brilliant service same day visit
Corrected the problem on same day,
‘Gaz’ the engineer was very professional and did a brilliant and thorough job, nothing was too much trouble helping out two mithering old ladies like us!! 😂
Would highly recommend this company!
😊

DO NOT USE THIS COMPANY. Just spent a whole day on-and-off the phone with this absolute farce of company. Engineer came out to fix the aerial. He was there for no more than 15mins. Got charged £150 (inc VAT), he didn’t hang around to check if the TV actually worked after telling me everything would be fine. But the worse part of this experience was the customer service. I must have made 10 phone calls throughout the day to try and raise a complaint. They constantly passed me to someone else, said they’d call back and they didn’t, but what’s worse, they even tried to convince me I was calling the wrong company despite having the payment to prove it. I even got a call back from a ‘customer services manager’ and when I tried calling them back they claimed the person I was describing didn’t exist/didnt work for the company!!! It was honestly becoming laughable. Thankful I only paid £150 and not ~£300 which I’ve seen other complaints quoting

Didn’t come the first day. Did come the next day and quoted £480 to move a dish 20 metres. Declined their quote and sent them away. Insane pricing.

This company is unreliable, no confirmation text as it said on their booking page , engineers don’t turn up as they are on other jobs, they do not call you for update on time scale , you have to contact them, just to be told the engineer is on another job and will not be turning up , so wasted my time for something to happen, they cannot fulfil their prompt reliable service, as it’s not what they say on their site page

This was the second time i booked a slot for then not to turn up. Huge let down in customer service

Mirroring a lot of the other reviews on here - 3 times booked appointment, 3 times not turned up during the time slot so I called up, they said no engineer available, are you available the next day, eventually just said no I will go somewhere else. Awful customer service, people on the phones have no sense of customer service, no apology given. Waste of time go elsewhere

Had them out as having trouble with satalite reception. Engineer came out and found a cut in the wire he did a fix by putting a metal connector and wrapping electrical tape around it. The bill was £96 includind vat. Got he bill and a fortnight later the signal gone again. There is no transparency in their priceing and no guarantee with their work. So all it needed was a new cable going from the dish to the box, but this was a faster fix for the engineer suppose. I think would have been 3 times as expensive won't be using them again. As work not guaranteed and engineer didn't give the other option.

I'm not sure how this company has a 4 star rating on trustpilot. They only got a star because no option for no star. I made an appointment for a saturday afternoon for engineer to come look at my aerial as we are getting pixilated screen. Had a phone call on sat morning to say no engineer available. Next available appointment was monday. So I took that. Got another call at around 3pm to say no engineer available on monday. Next appointment was on tue. I had always asked for the engineer to be as late as possible. I was told don't worry you'll get 1 hours notice. Tue 4pm comes around no phone so I call the company. Oh yes sorry no engineer available. The next available is thur. My response was no don't bother I'll go somewhere else. No apology. Absolutely disgusting service.

Never using this company again. They charged my mum almost £300 and did not even fix the problem, rather they made it a lot worse. We used to get most channels on our old Sky box, but after this company came to our house to link up our brand new Sky box, we ended up losing more channels. Basically, my mum paid almost £300 to lose more Sky channels. The company's response was that we should talk to Sky directly to get the missing channels, this is false as the missing channels clearly says "signal not being received" This is exactly why we contacted this company because we are not receiving signals, but they did not fix the problem, but made it worse.

Used there online booking, asked for an 8am to 1pm appointment, had to ring up in the morning to find ouf if it had been booked, as no text as it said, was told yes they would call 1 hour before, got to 1pm and no communication, so rang again and was told the engineer was going to a job then would be with us and we would still get the 1 hour before call. At 3.15pm the office rang to say they wouldn't make it today could they do it Monday. Would not use them. I will find someone else. Only gave it one star as i couldn't give less.