Homebound Reviews 

37
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant company! I spoke to around 10 companies before deciding to go ahead with Josh and his team, and they’ve been second to none. Having worked in property for over 16 years and dealt with hundre... See more

Company replied

Rated 5 out of 5 stars

Working with Chelsea was a delight, and so helpful. She made a stressful , overwhelming process of setting up a new home feel easy and comforting. My move had to be postponed at the last minute, but I... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Homebound highly enough. From my very first conversation with Bradley through to the ongoing account management with Chelsea, the entire team has been exceptional—professional, f... See more

Company replied

Rated 5 out of 5 stars

Their services completely met my expectations. The furniture arrived exactly as shown on the website, and some items looked even better and were in very good condition. Josh was incredibly helpful thr... See more

Company replied


Contact info

4.8

Excellent

TrustScore 5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(37)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super company, highly recommended

Homebound has a really impressive range of high spec furniture in beautiful condition at really reasonable rental prices with an
impressively prompt, helpful and engaging service run by Bradley. It was a complete coincidence that I found them on Google when I did so consequently I was able to go ahead and stage my property affordably and with style and efficacy. I can’t thank them enough.

22 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and beautiful furniture

Excellent service and furniture quality! The team arrived promptly on the day of delivery, assembled the pieces in no time at all. The same on day of collection, super fast and streamlined process - great communication throughout even with our Central London location and parking/ traffic factored in they were prompt.

The actual pieces of furniture themselves were of high quality, and had a super premium look and feel. We will definitely be using Homebound again! Thank you Bradley and Oscar for your service! :-)

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Great service! So glad Homebound was created. I needed temporary furniture for our new flat while we waited for our permanent furniture from other suppliers to be built/shipped. The Homebound team was available to answer all of my questions about measurements, delivery. The team delivered the pieces quickly, assembled them onsite the same day, and removed all the packaging. Amazing service and I will use again - we may even buy some of the pieces that we rented. I highly recommend Homebound!

27 June 2022
Rated 1 out of 5 stars

Good furniture, bad service

Every interaction with this company is like pulling teeth. I really wanted to support this small start up, and while they have a good range of furniture the experience so far has been severely lacking. Emails take days to answer, live chats are often not responded to.

Despite our furniture being dropped off by Homebound co-founders themselves, the 'white glove assembly' that was promised in several places on the website was not provided. Both co-founders insisted that they were not offering that anymore, and haven't been for over a month - leaving me to assemble furniture myself and with a mountain of boxes to organise council pick up for (at additional cost). As of two weeks after delivery, assembly service is still being promised on the Homebound website despite the business not offering it, something I find very misleading. I got 'I'll ask the team to check the website' as a response. I would have thought that as business owners, perhaps they would be aware of what their business and website promises.

In addition, the couch I ordered had completely different dimensions to what was listed on the Homebound website, something I only discovered after comparing with the information on Swyft's website. I emailed to confirm dimensions and had to cancel the couch as it would not have been able to fit our flat; this then left us without a couch on the long weekend.

16 June 2022
Homebound logo

Reply from Homebound

Hi Natasha,

Thank you for taking the time to leave a review, we're always looking for ways to improve the Homebound experience to better serve our customers, so we appreciate your feedback.

As we have evolved our service proposition, we've made the decision to offer white glove delivery at an optional fee to our customers who would benefit from this service, and pass on the savings to our customers who are comfortable self-assembling their furniture.

We can appreciate the confusion with the wording not updated in all areas of our website, and apologised for this over the phone and via email. We have since audited the website and removed any further mentions of this no longer valid offer of the complementary white glove service. We thank you again for bringing this to our attention as well as the discrepancy with the product dimensions for the Swyft model. This model has since been rectified and a full review of all product dimensions has been done and we can confirm this product was the only line with a discrepancy.

As a business we're always looking to ways to improve our customer experience, so we really value you taking the time to give feedback on the Homebound service, and we apologise that this has led to a less then desirable experience on this occasion.

Thank you,
Homebound Team

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. I’ve struggled sometimes to get top quality furniture, and through homebound I was able to subscribe for two beautiful high quality sofas, really elevates my living room and I couldn’t be happier! Customer service throughout has been amazing. 🤩

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant!!

Such a fantastic and brilliant concept.. The furniture I got from Homebound is so funky and modern and really gives my home that special character that I love.. I highly recommend and will definitely be using them again :)

17 March 2022
Unprompted review
Rated 5 out of 5 stars

Such a fantastic service

Such a fantastic service. Moved in a week ago and the items are already here. Absolutely love the gold tub chair it looks even better than advertised. Customer service team were really helpful too in keeping me updated on my delivery.

17 March 2022
Unprompted review
Rated 3 out of 5 stars

Ordered a lovely table which looks…

Ordered a lovely table which looks gorgeous but I was disappointed with the lack of communication. Didn’t receive a delivery date it just arrived so I couldn’t arrange for someone to be home. I was also disappointed with the amount of polystyrene that came. I was attracted to the company as it stops furniture waste and allows for a much more environmentally friendly way of furnishing your home. But the amount of plastic was astronomical. Hopefully if they rectify this I will order again from them in the future

7 April 2021
Homebound logo

Reply from Homebound

Hi Olivia,

Thanks so much for you feedback and we're glad you're happy with your table! As a startup we are always looking to improve so your feedback here is very much appreciated.

As a company focused on delivering a sustainable solution to furniture, we will be looking at making improvements to our packaging and suppliers moving forward.

Best wishes,
Homebound Team

Rated 5 out of 5 stars

Great concept and service

Absolutely love this concept and it was even easier than I thought it would be. Quick delivery, great support and beautiful furniture. Will recommend to friends

28 February 2021
Unprompted review
Rated 5 out of 5 stars

Thank you homebound!

In the past I have been prohibited from getting hold of high-end, quality furniture due to cost. Thankfully this is no longer an issue due to this brilliant company with their reasonably priced rental options. Add to this an easy to use website and seamless delivery service. My home decor has reaped the rewards! Highly recommend.

28 February 2021
Unprompted review
Rated 5 out of 5 stars

Great rug - great service

A massive thanks to Homebound for the beautiful rug we’re renting - it’s a lovely design and looks great in our bedroom. Very luxurious. Great way to try out a different look in a sustainable flexible way. Homebound’s service was very efficient - will definitely use again.
Sally Dillon

7 February 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look