DO NOT SHOP HERE,ITS A SCAM COMPANY.I ORDERD LAMINATE FLOORING FOR £149.50 HAD EMAIL TO SAY DELIVERED IN 3-5 DAYS.HAD NOTHING SINCE,THERE NUMBER IS DISCONNECTED AND THEY DONT REPLY TO EMAILS.ORDER WAS... See more
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See what reviewers are saying
Scam company all the contact details on the website don't work I paid through klarna thinking I might have some protection but they have no record of purchase so it looks like they've set up a way to... See more
I didn't receive my order and had to cancel to get a refund. No correspondence from the retailer and was sent no order tracking and confirmation, although payment still came out of my account
Wood flooring was never delivered, no response to emails/web chat and phone line disconnected. I have since read reviews this has happened to other customers and your company is a scam.
1.6
Bad
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Not received product and can’t get hold…
Not received product and can’t get hold of anyone to find out if and when I will
14 June 2022
I have filled out the form you emailed…
I have filled out the form you emailed me and returned it to you I hope to get this matter sorted ASAP and the money back in my bank.
Many Thanks
Mark
17 May 2022
Unprompted review
I have been trying to contact this…
I have been trying to contact this company for over a week, the first day I received an email to say someone will contact me within 24 hours. I still heard nothing . I have sent emails , I have been on the live chat I have phoned so many times and left messages , and still no response, be vary wary about this company as if anything goes wrong with your order they will not reply to you.
I can see you have written a reply and no I’m not a customer as you continue to ignore my calls and emails regarding placing an order through snap finance I have tried for 6 days now and on the first day I was told that you would arrange someone to call me in 24 hours this did not happen and I continue to call email and leave voicemails and nothing ….. but yet you can reply here with in half an hour of me writing this review . Even snap finance have been trying to contact you reguarding this . I’ll be happy to delete this review if you kindly respond to my emails / voicemails / live chat!
Oh and now have been in contact to say you don’t want to do business with me because I have put a review on here of how you have treated me .
5 May 2022
Unprompted review
Reply from Furniture Factory UK
Hi, unfortunately it seems as though you are not a verified customer as you have no purchase history with us. If you could please provide us with an order number we will be happy to assist you further, please bare in mind that we experience very high call volumes and as does our Live chat function, we're sorry that you couldn't get through to us on this occasion to place an order, however you can place an order direct through our website.
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