I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedl... See more
Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and s... See more
Company replied
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.6
Excellent
338 reviews
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Saxo: KYC, fund access, account restriction chaos
I agree with other reviewers who cite their crazed new rule only to allow funding/withdrawals from/to a bank account in your country of residence. This is a big red flag for an expat. Saxo supposedly allowed a grace period until 20 August to transfer funds before these rules hit however in my case they completely ignored this. The addition of another country, despite extensive documentation, appears to be a sham or the requests are handled by people who don't understand a thing about how expats organise their affairs. Any attempts to withdraw funds fail - and these attempts even disappear from their system logs - which makes making a tangible complaint harder. Their customer service also appears to be a sham: responses are delayed and only provide platitudes about ongoing "investigations". Oh, and this isn't about KYC/SoW. Apparently the review of my account was complete in July. Six weeks on, I am still unable to access my money. They/their systems lack integrity. Net: I am closing my account and fear that I will need to resort to a complaint to the consumer regulator or a local lawyer to get my funds back.
1 July 2026
Unprompted review
May use AI-assist with repliesRead more
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Yaya from Saxo did an excellent and…
Yaya from Saxo did an excellent and personalized job in supporting me with a string of questions
14 August 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Tim,
Thank you for the wonderful shout‑out to Yaya — you’ve made our day!
We’re thrilled she could tailor her support and guide you through your questions, one by one. Personal, thorough help is exactly what we aim to deliver.
We’ve shared your feedback with Yaya and the team. If anything else crops up, please reach us — we’re here whenever you need us!
Best Regards,
Julie, Client Service
Happy with mr Ahbas assistance
I was served by Ahbas on a matter of order placement. He was very aware of the urgency of the matter. While I could not wait on the chat room for the response. He tried to reach me on the phone and subsequently email. He even followed up on later days to make sure that my enquiry was resolved. I am happy to receive such great customer service and assistance. Thanks Ahbas.
8 August 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Wen Wen,
We are delighted to hear that Abhas recognized the urgency of your order placement, reached out proactively, and followed up to ensure your inquiry was fully resolved.
We’ve passed your feedback to Abhas and his manager; your recognition means a great deal to the team and motivates us to continue delivering the services clients expect.
Thank you once again for making our day with this feedback!
Best Regards,
Julie, Client Service
Saxo Singapore used to be ok.
Saxo Singapore used to be ok.
Since we decided to transfer the shares and funds to another broker, the process has been very difficult.
We asked the bank to transfer our portfolio in early June, and at the time of this writing, i.e., July 20, 2026, one share is still missing.
We wrote to them on many occasions, but they always hide behind excuses.
TO AVOID
20 July 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Emmanuel,
Thank you for taking the time to share your feedback.
We recognise how important a smooth, timely portfolio transfer is to clients, and we are acting on your feedback to strengthen collaboration with external brokers to expedite the process. In general, securities transfers are manual and can be time-consuming because they rely on timely responses and coordination from external parties — including the receiving broker and, where relevant, registrars — and each step can proceed only once the required confirmations are received.
We can confirm that the securities transfer for the request in question is fully complete. Thank you for your patience during the process.
If there’s anything you’d like us to check or if you need any further assistance, please let us know — we’re here to help: https://www.help.saxo/hc/en-sg/articles/360001255683-How-do-I-request-support
Best Regards,
Julie, Client Service
A real nightmare having an account with Saxo Bank
I've had an account with Saxo Bank in Singapore for at least 12 years. My experience during this time has been entirely positive. Trading stocks is inexpensive and seamless. I'm not a trader, but rather a regular small investor with minimal portfolio activity for the past 45 years. However, in recent months, my positive experiences have turned into a nightmare. Saxo is demanding that I provide detailed information about the origin of my assets, otherwise my account will be blocked, which they have already done once, resulting in financial losses for me. Before becoming a Saxo client, my investments were held with several banks and asset managers in Europe and Singapore. When I sold securities, the proceeds were transferred to Saxo. Stocks were also transferred, depending on which was the most cost-effective option. So far, so good for many years. But now they are asking in detail about the origin of the transfers. "12 years ago, you made a security transfer of USD x,xxx,..." Saxo is requesting proof of where the money came from and how it grew to this amount over the years. How am I supposed to know that after so many years? "Please take a moment to update your information to ensure that you maintain uninterrupted access to your account." It's not about a moment, but rather 20-30 hours that I, an elderly, visually impaired man, have been desperately trying to comply with Saxo Bank's half-baked demands.
I acquired my wealth over 45 long working years through savings, inheritances, and above all, interest and capital gains. Saxo is now demanding precise information about the deceased, the will, etc. My father died more than 30 years ago, and I no longer have any documents related to him. I have since moved to another continent and destroyed this superfluous paperwork beforehand.
I must advise you against this bank, because the department that sends out these threatening letters probably doesn't even read my replies. Then comes their AI-generated response, a standard reply that refers you to their help articles. Besides this, there's a department that offers help with other problems, often staffed by friendly women. But there seems to be no communication between the departments. Perhaps they're even located in different countries. Overall, the service is very slow, answers rarely come sooner than a week, and it's not at all customer-focused. At 81 years old, I'm reluctant to switch to another bank. Never in the past 60 years have I been treated so poorly by a bank.
28.7.2026 Since I wrote this review 2 Weeks have passed. At least someone at Saxo read my review, and the service has improved significantly. Instead of AI-generated responses, a member of the service team contacted me. A few of the nonsensical demands have been dropped. Today, the video verification of my identity with my passport finally took place, along with holding a bank statement next to my head. Technically, it was a bit complicated with Microsoft technology. Not as easy as with WhatsApp. All's well that ends well, I thought, after this process had been dragging on for a few weeks. So I was all the more shocked when, on the same day, I received another threatening email from an obviously different department (or their AI), stating that they would close my account if I didn't submit documents, including my father's will, who died more than 30 years ago. My father's inheritance is insignificant compared to my current wealth, which has grown primarily through compound interest.
This whole affair demonstrates that communication between departments at Saxo isn't working. Perhaps there's too much AI and not enough people?
10 July 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Dr. H. Hasper,
Thank you for taking the time to share your feedback.
First and foremost, we would like to acknowledge your longstanding relationship with us.
We recognise the difficulties you have described. Please be assured that your case is receiving dedicated attention. A member of our team has already been assigned to oversee your case and will be working closely with you and the relevant stakeholders involved in the review. Their role is to ensure that the information you have already provided is carefully considered and that any further requests are assessed in the context of your circumstances.
Thank you for your patience and for giving us the opportunity to address your concerns. We remain committed to supporting you through this process.
Regards,
Ming | Saxo
Ritika was excellent
Ritika was a superb advocate for my interests as a client while also representing Saxo perfectly. She should be commended for her adept handling and quality of care to Saxo clients.
25 June 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear MJ,
Thank you so much for taking the time to share this feedback — your kind words truly made our day!
We are delighted to hear that Ritika championed your interests and represented Saxo well! We have shared your feedback with her and her line manager so she gets the recognition she deserves.
If there’s ever anything you need, please reach out — Saxo remains committed to ensuring you receive the same level of care every time!
Best Regards,
Julie, Client Service
Clear and helpful
11 May 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sir Brown,
Thank you for your positive feedback; we truly appreciate it!
Kind Regards,
Saxo Client Services.
Aditya is responsible and follow…
Aditya is responsible and follow through his task to ensure closure. This to me is very important service .
1 May 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear client,
Thank you for your positive feedback about Aditya. If you have any further questions, please do not hesitate to reach out to us.
Kind Regards,
Saxo Client Services
Ritika is great!
Ritika is very patient and effective in her explanation!
20 April 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Hello KENNETH K W PANG,
Thank you for your feedback. Your review is greatly appreciated!
Best regards,
Saxo Client Services.
Reply from Saxo Group - Saxo Singapore
Hello Sir Yeo,
Thank you for your valuable feedback. Your input is greatly appreciated!
Kind regards,
Saxo Client Services.
Ritika handled our request swiftly and…
Ritika handled our request swiftly and efficiently.
10 April 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Neil,
Thank you so much for your feedback!
We’re thrilled to hear that Ritika handled your request so swiftly and efficiently. I’ll make sure your comments are passed on to her and to the wider team—this is exactly the kind of message that makes everyone’s day.
If there’s anything else we can support you with, let us know!
Best Regards,
Julie, Client Service
Faster response time
Faster response time. Attention to details. Quick understanding
7 April 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Arshad,
Thank you very much for this great feedback!
We’re really pleased to hear you experienced faster response times, strong attention to detail and quick understanding from our team. That’s exactly the standard we aim for in our client service.
I’ll make sure your comments are shared with the associate who assisted you and with the wider team—it’s incredibly motivating to know this is coming through on your side.
Best Regards,
Julie, Client Service
John is amazing!
6 April 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ali,
Thank you for sharing this – short, sweet, and very powerful!
We happen to agree that John is amazing, but it’s especially great to hear it directly from you. I’ll make sure your comment gets passed on to him (and the team).
If John or any of us can support you with anything else, we’re always here.
Best Regards,
Julie, Client Service
I think the AI assistant can do a…
I think the AI assistant can do a better job. You can't view the search result and perform the changes in the app. The app is also more limited than the desktop - why? Who's using desktops.
31 March 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Alex,
Thanks for sharing your thoughts with us.
We really appreciate your perspective on the AI assistant, the app workflow, and the differences between mobile and desktop. Our teams are continually refining both the interface and functionality across devices, and feedback like yours helps guide where we focus next. We also genuinely appreciate your overall 4‑star rating.
If you face any challenges using the platform, please reach out to us so we can advise on alternative methods or solutions.
Thank you again for taking the time to let us know what would make the experience better for you.
Best Regards,
Julie, Client Service
Ratika was knowlegable
Ratika was knowlegable. Help me resolve my issue in no time.
30 March 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Colin,
Thank you for sharing this – it’s great to hear!
Ritika will be delighted to know that her expertise helped you get everything sorted swiftly. She takes a lot of pride in knowing the details and getting straight to the solution, so your feedback really reflects what she aims for with every client. I’ll be sure to pass this on to her and the team.
If anything else comes up, you know where to find us!
Best Regards,
Julie, Client Service
Very precise and clear thank you
Very precise and clear thank you.
And patient.
24 March 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Dilip,
Thank you very much for your kind feedback!
We’re delighted to hear that our colleague Anurag was precise, clear, and patient in assisting you. We’ll be sure to share your comments with him and the team, as this is great motivation for us to continue delivering a high level of service.
Best Regards,
Julie, Client Service
M&A Shares Corporate Action help needed
Shivagi at Saxo understands the issue raised and acted immediately. She also called back to confirm it is resolved by internal team. Thank you for such fast 6 star service given!
23 March 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jeff,
Thank you very much for your positive feedback!
We’re delighted to hear that Shivangi understood your corporate action issue quickly and ensured it was resolved, including calling you back with confirmation.
We’ll be sure to share your “6-star service” compliment with her and the team — it’s great motivation for us to keep delivering this level of support!
Thank you once again for brightening our day with this wonderful feedback!
Best Regards,
Julie, Client Service
It was great
It was great! Shivani pointed out what I missed without judging, and in a very calm tone.
17 March 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Marlon,
Thank you for your feedback! We are delighted to hear that Shivangi provided her assistances in a supportive and calm manner, helping you to identify what was missed.
Saxo always strives to offer a positive and constructive experience for our clients, and it's wonderful to know we achieved that for you!
Best Regards,
Julie, Client Service
Anurag was the best customer service…
Anurag was the best customer service representative from Saxo that I have had to date. In fact, I really hope he's always on shift when I call. I'm new to Saxo so had a lot of questions to ask...Anurag was very patient and very knowledgeable. Thank you Anurag for such a great and pleasant experience. :)
20 February 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lisa,
Thank you so much for your kind words about Anurag’s service. We're thrilled to hear that he provided you with such an excellent and pleasant experience during your interaction with Saxo. Anurag is indeed a valued member of our team, and we're proud to have him representing us.
Your feedback is incredibly important to us and reinforces our commitment to delivering exceptional service. We’ll make sure Anurag receives your praises.
Should you have any more questions or need further assistance, feel free to reach out. We are here to help and look forward to serving you in the future.
Best Regards,
Julie, Client Service
In my experience
In my experience, Saxo and Bitci Stack Asset have been the only investment platforms where I've genuinely seen returns and been able to withdraw my profits without any delays
19 February 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Barnabas,
Thank you for sharing your positive experience with Saxo. We are delighted to hear that our platform has met your expectations.
Your satisfaction is our top priority, and feedback like yours motivates us to continue delivering reliable and efficient services. We are committed to ensuring that you have the best possible experience as you engage with our platform.
Should you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to supporting your investment journey.
Best Regards,
Julie, Client Service
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