Philips Home Appliances Reviews 

I ordered 2 different products. Both products were invoiced and the invoice has been paid, but the invoice showed 2 shipment tracking references (1 for each product). One product has been delivered, but the other product must be out of stock. This is OK, but I have not had any feedback regarding when the 2nd (out of stock) product may be back in stock since the 1st product was shipped to me on 21 July (2 weeks ago).

Loyal Philips customer for years, I bought a PerfectCare Elite Plus around two years ago. It failed just outside the warranty period. There were recalls for what appears to be the same fault, but I was told my serial number was not covered.

I first contacted customer support by phone but received no clear answers. I then spent over two hours on online chat, where I felt the agents repeatedly disconnected the conversation very quickly, forcing me to start again or explain my situation multiple times. It ended up wasting more than two hours of my time.

The only resolution offered was a discount of around 5%, which was little better than discounts already available to anyone buying a new model. I suggested either a reasonably priced repair or a trade-in towards a replacement, but both were declined.

As a loyal Philips customer, I expected much better customer service and a fairer resolution. Unfortunately, this experience has left me very disappointed, and I will be switching to another brand in future.

Fast delivery, easy to order, spare part was fully compatible

Was super good pet air purifier.

Excellent service.
Product exactly as ordered.

I am extremely disappointed with this company. I ordered an iron for my wife, and it arrived in its standard original packaging, which was crushed and had been opened. Does the company really lack the funds to package its products properly? Looking at the iron, I can't tell if it's new, refurbished, or used. I contacted customer service, and they asked me to send photos of everything—but what difference would that make? I do not recommend buying products from Philips.

Product arrived damaged . The return process is very long winded and I’m still waiting to return it for repair

Brilliant product and service. It arrived next day after ordering with great communication throughout.

We spent a while researching air purfiers and decided to buy the Philips 600i model especially as it had good reviews and we only need to change the filter every 12 months. It arrived within 48 hours of placing the order and was extremely easy to set up. We wanted it for the bedroom and although the windows are open (and our dog sleeps in his bed on the floor) both my husband and I have been waking up recently with stuffy noses and itchy eyes which we have blamed on the dog, but is more likely to be due to the high pollen count and the strong winds recently. I must admit I was sceptical if it would make a difference but I am delighted to say - it has! We both wake up able to breathe easily and no more itchy eyes. Even the dog seems to scratch less often. We have used it on the low setting at night and it is so quiet, I have to check it is actually switch on. I am glad we decided to purchase this as it will be great in the winter once all the windows are closed. Also my husband is pleased with the app which was easy to set up and means he can switch on and off with his phone as well as check the readings and filter level.

The fan arrived in a terrible condition, the packaging torn and someone had made a crude attempt to tape it over. The fan was damaged and had to be returned.

Easy to order, prompt delivery and very pleased with fan.

Excellent air purifiers (I bought two) and excellent service.

The delivery was extremely quick and the fan is ideal.
It doesn't feel like warm air being blown around it feels like a breeze and it can be felt on high at quite a distance. Very satisfied to use this in my commercial kitchen. It isn't loud and being a tower fan is able to be put in a corner and look discreet even though it's a tall item. Very happy.

I found ordering straight forward and really fast delivery

Excellent service quick delivery easy setup and very good tower fan

I had to pay 34 euros for a full blade assembly spare part in order to just get the included small plastic ring that broke. Very unhappy with this customer service. The plastic ring (which is very easy to break by design) should be available separately and for much less. Bad design, bad customer service.

Dear Mr or Mrs,

nice shop with many ideas.

Good promotion