Holzkern Reviews 

Reply from Holzkern

Apr 24, 2026

Hello Greg,

Thank you for your review.

We are very sorry that the natural look of your model does not meet your expectations.

As you already know, we work with natural materials, such as wood, marble and nacre, for instance. The components you are referring to are in fact made from stone and can therefore vary in color.

Every single stone and wood is different and so is our jewelry. Hopefully you can understand that we have no influence on the structure and color of natural materials. Of course, we understand that everyone has different tastes regarding the color and marbling, and that you prefer a bright blue dial instead of one

My colleague has provided you with all the instructions on how to make a return yesterday morning, so long before your review was posted. Therefore, we have in fact offered you a refund if you return your watch according to the instructions, as our customer service wanted to assist you in the best way possible to resolve this to your complete satisfaction.

We understand your disappointment with the look of the watch, but as mentioned before, your claim that we refuse to do a refund is not true and you can verify this by reviewing the emails we have sent you so far.

Kind regards,
the Holzkern team

Reply from Holzkern

Apr 9, 2026

Hello,

Thank you for your review!

We are sorry that you are encountering difficulties with the return.

You have contacted our customer support team about not being able to view your return label. However, it was available as a link in the email you were responding to. You proceeded to send two further messages before we got to respond to your email for the first time. Moreover, please keep in mind that we responded within 24 hours, so well within the 1-3 business days that we usually take to respond.

You have also informed us that you were not able to use UPS as a carrier, so the label we had initially provided would not work for you anyways. Therefore, my colleague sent you all the instructions on how you can create a return label for DHL, since you have requested to return with this carrier and so you would have a complete guide on how to proceed with the return.

Therefore, we can reassure you that we are doing everything we can to assist with the return process and that we do in fact want you to be able to make this return. So, it is a pity that you perceive us as fraudulent when we are clearly not and when our customer support team is doing their best to respond to each of your inquiries as quickly and clearly as possible.

In any case, one of our colleagues will get back to you again shortly, since you have responded to our last email in the meantime. However, perhaps this response, combined with my colleague's response to your email is already sufficient for you to guide you through all remaining steps to make the return.

If you still have a question or concern that we can help you with, you are welcome to contact us again!

Kind regards,
The Holzkern Team

Reply from Holzkern

Apr 9, 2026

Hello Ainsley,

Thank you very much for your review.

We are really sorry that your unique piece of nature turned out smaller than expected and that it did not fit the recipients wrist.

We always strive to present all products in different lighting conditions and perspectives in order to create realistic expectations.

Please note that we clearly communicate both the exact measurements of our bracelets and the return policy on our website, so customers can review sizing details and timelines before purchasing.

That said, we regret that the bracelet did not meet your expectations in terms of fit. We always recommend checking the provided dimensions carefully, as sizing and fit can vary depending on individual wrist and hand proportions.

With our 24-day withdrawal period, we are already well above the legal requirements of 14 days in order to offer our customers even more time to try their order and plan gifts a little in advance.

Perhaps you will find another suitable unique piece in our online store: With over 1000 designs, there is usually something for every taste and occasion. We are also happy to advise you on the search for the right piece of nature - just let us know. :)

Kind regards,
The Holzkern Team

Reply from Holzkern

Apr 7, 2026

Hello,

Thank you for your review.

We would have liked to gain an insight into the situation in order to comment on it. For this reason, we asked you here to provide us with further information about yourself so that we could locate your corresponding service ticket. Unfortunately, you did not comply with our request and we can therefore only apologize in general terms for the fact that you have apparently had a negative experience with us here.

We ask for your understanding, that shipping to us here in Vienna can take some time, depending on where the package was sent in from but of course we try to process returns as quickly as possible so our customers don't have to wait long to wear their models again.

You can contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com.
In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide.

Kind regards,
the Holzkern team

Reply from Holzkern

Apr 2, 2026

Hello,

Thank you for your review.

Although we understand your desire to have the product repaired, this is unfortunately no longer possible as the model is completely sold out and replacement parts are unavailable. We hope you understand.

Kind regards,
The Holzkern Team

Reply from Holzkern

Mar 29, 2026

Hello Paul,

Thank you for your review!

We are sorry that your bandlet did not meet your expectations.

We have recently made a design change to the collection, replacing individual links in particularly vulnerable areas with metal parts to improve durability and comfort. As a result, not all links are made of stone.

We are, of course, working to update the images on the website as soon as possible.

Perhaps you will find another suitable unique piece in our online store: With over 1000 designs, there is usually something for every taste and occasion. We are also happy to advise you on the search for the right piece of nature - just let us know. :)

In any case, we apologize for the inconveniences.

Kind regards,
The Holzkern Team