Holplace Reviews 8

I cancelled a reservation for a property in Madrid with this company via booking.com
I cancelled on the 3rd of Aug.; and up tp today (44 days since) I received no refund. After many messages sent to Holplace, I contacted booking.com and they contacted Holplace and finally they received an answer: Holplace would process my refund within 30 working days (6 weeks): that is I may expect a refund 85 ish days after cancellation. The customer service of booking.com is almost useless. I spent hours contacting Booking.com and Holplace writing messages and gathering payment proves etc

AVOID THIS COMPANY AT ALL COSTS!

Booked 'entire apartment' (which was a nightmare to find) but separating wall with next-doors apartment had an unprofessionally inserted and ill-fitting door in the middle. Could hear and even smell absolutely everything that went on next door. They weren't particularly loud but it felt like we were 'sharing an apartment' with them. This connecting door is clearly used to allow further light into apartments to improve the look in their promotional photos.

Contacted Holplace to arrange alternative accomodation but they took several hours to respond and ended up being no help other than to direct our complaints to an email address. Bar a generic automated reply, our 3 emails have not been dealt with. SHOCKING SERVICE.

We were forced to check in to a local hotel at our own cost, just to get a good night's sleep! No care for our issues let alone any sign of a refund. We are in the process of pursuing this though, even though we shouldn't have to expend further time and energy on this. RUINED TRIP THANKS TO HOLPLACE! Bravo Holplace