Holland2Stay 

My experience with Holland2Stay has been deeply disappointing and, at times, concerning.

This goes well beyond a single issue. The Philips B. building is poorly managed across multiple fronts:

* Lift reliability is a persistent problem. Only one lift serves the top floor, the other 3 have been periodically broken for 2 years and completely out of service for 3 months now. When the final lift is out of service, access is effectively cut off.
* Communal areas are frequently left in an unacceptable state, with rubbish regularly dumped and left unaddressed. The same goes for the rubbish and recycling bins we use as a community which are regularly overflowing with dumped rubbish.
* Security is clearly lacking. There have been repeated incidents of non-residents accessing the building—homeless individuals regularly sleeping in corridors, groups of youths entering to cause disruption, including banging on doors and stealing items.
* The basement bike storage is not secure in practice. Bicycles are regularly knocked over or damaged, often affecting entire rows at a time.
* Parcel theft is an ongoing issue, with no visible improvement in prevention or response.

What is most concerning is not just that these issues occur, but the apparent lack of urgency or accountability in addressing them.

At the same time, rent increases are applied consistently each year without fail, which makes the contrast even harder to ignore.

Parking adds another layer of frustration. Despite being attached to the building, it is managed separately, prioritising external users (such as PSV event parking) over residents. This leaves tenants facing excessive street parking costs or ongoing fines.

Overall, there is a clear gap between what residents are paying for and the standard of living being delivered. A residential provider should ensure safety, maintenance, and basic functionality as a minimum. That is not the case here.

2026 and a strict no pet policy? It does not even deserve 1 star. Just put an additional clause for possible damage if you are that concerned. "For the comfort of all residents, we don't allow any pets." I have yet to see a cat bothering anyone. In the current housing crisis context, this is absurde and discriminatory.

My experience with Holland2Stay has been very smooth and pleasant. The location is very convenient and the building is spacious and fully equipped with everything necessary, from rooftops to common spaces, gym etc. My studio is spacious and bright, renovated and beautifully furnished. The service has been very quick and effective every time I had an issue. I would definitely recommend it :)

They never respond. I won one of their lotteries for a student only-studio, uploaded my documents, and did not hear back at all for 2 weeks. Then I got a notification saying that one of the required documents was missing (I am pretty sure I uploaded it, but there is no way to review the documents you uploaded after submitting them, so there's no way to know for sure), so I tried again. You'd assume that you'd hear back quickly after re-submitting your documents, because they've already been on your case, but I'm now on my third day of waiting without hearing anything from them once again. I called, but every time you call, their operators are supposedly all on call. That is not a coincidence. They then advise you to leave a call-back request. Guess what? Call-back requests don't get followed up on. Ever. Sent them an email, no response. I am supposed to be able to move in in a week and a half, how on earth is it possible that I have not been in direct contact with them, despite my efforts?

Finding an apartment was easy and fast compared to every other similar platform or website. Everything was transparent, well explained and simple! The platform has a lot of choices in the big cities which is amazing!

Excellent communication, clean and tidy apartment! Basic furniture and household.

Terrible service in general. Plus watch out for the same trick they always use to steal your deposit.
We checked in we sent in a report about the damage in the apartment and to the walls. They said this is wear and tear.
Then they charge you for wear and tear on curtains (lol), mattress (lol) because you slept on it, and then almost 900 euros to paint the walls that were already damaged.
I wish google allowed the upload of Pdfs to prove my points. In any case much better options out there.

Super easy and fast booking process. No hidden fees, customer service always available for clarifications. Recommended!

I recently received my apartment through Holland2Stay, and I would like to share my positive experience.

From the beginning of the rental process until receiving the keys, the team was very supportive, professional, and responsive. The process was clear and well-organized, which made everything much easier, especially as someone going through relocation.

I truly appreciate the effort and assistance provided by the Holland2Stay team throughout the entire journey. They were always available to answer my questions and guide me step by step.

The apartment was delivered as expected, clean, and in good condition, which made the move-in smooth and stress-free.

Thank you to the entire team for your support and professionalism. I highly recommend Holland2Stay to anyone looking for a reliable and efficient rental experience.

Very smooth process and no hassle with Holland2stay while searching for a room in Netherlands as a new guy

Cleanliness,professional approach,completely satisfied!!Keep it up,I wish you much success

Everything goes rather smoothly with holland2stay.

I feel very welcome by the staff when I first moved in, and the space of my room is quite big and comfortable!

I really like the way the house is maintained. There were some repairs, but are sorted out within no time. Over all I liked it.

Studios are really nice and spacious, they offer everything one could need and you can furnish it however you like! Rooftop terrace and lobby are amazing too! Staff is really nice and it’s a good worth for the price.

My new studio at De Eendracht in Rotterdam is fantastic: completely brand new, very bright, and the furniture is modern and functional. The building itself is super new, with great facilities like a gym, lounge, and laundry. Highly recommended!

I think it's best option for expats, Holland2Stay offers good quality houses. Because when you are an expat an came first to Netherlands you do not have any idea about how competitive finding house is.

All went well with check in. We got what we were promised.

The property manager Joanna , she was very helpful. Many thanks for your assistance!