The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Review summary
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Reviews shaping this summary
Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
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Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
Company replied
Our Tour Leader Bobby & the Staff on board Mj Amorena. Nothing was too much trouble, we were kept well informed about life aboard ship, the fabulous excursions, the excellent food, the wonderful camar... See more
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Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Hidden 'add ons' in travel insurance…
Hidden 'add ons' in travel insurance led to me being unable to claim for cancellation of holiday will never use them again and please be very very careful and read small print ( if you can) . Cancellation should NEVER be an option
3 June 2026
Unprompted review
Reply from Saga Holidays
Hi,
We’re really sorry to hear about your experience and disappointment with your travel insurance. We understand how frustrating it can be when something isn’t as clear as expected, especially when it relates to something as important as cancellation cover.
Your feedback is taken seriously, and we always aim to ensure our policies and any optional extras are clearly explained so customers can make informed choices. We will use your comments to review how this information is presented and where we can improve clarity.
If you would like to discuss this further, please do contact our team at customerservices@sagatravelgroup.com with your booking reference and preferred contact details, and our team will contact you directly.
We do hope that we can restore your faith in us.
Best Wishes,
Deb
Saga Holidays
Complete holiday arranged without any…
Complete holiday arranged without any fuss. Staff member Michaela handled everything skilfully from start to finish and had a very pleasant manner.
1 June 2026
Unprompted review
Reply from Saga Holidays
Hi JJ,
Thank you for your kind words. We’re delighted to hear everything was arranged smoothly and that Michaela took such great care of your booking. We’ll make sure to pass on your lovely feedback to her, it will mean a lot. We hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
First experience of booking with Saga
Just booked a university holiday, first time with Saga. Kayleigh was extremely helpful and friendly making the whole process so easy.
6 June 2026
Unprompted review
Reply from Saga Holidays
Hi Carol,
Thank you for choosing to book with us for the first time. We are so pleased to hear Kayleigh made the process easy and provided such friendly, helpful service, it’s exactly what we aim for. We really appreciate your feedback and hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Manisha was so very helpful
Manisha was so very helpful. Patience and efficiency personified. As an 80 something the booking process can be daunting and it is so important one is not “rushed”. I was relaxed and comfortable throughout.
She called me back as arranged the next day, giving me time to think through and consider all my options.
Thank you Manisha! Thank you Saga
6 June 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for sharing your experience. We are so pleased to hear Manisha took the time to support you with such care, patience, and professionalism. Making sure our customers feel relaxed, informed, and never rushed is incredibly important to us, so it’s wonderful to know she made the process comfortable for you.
We’ll make sure to pass on your kind words, she’ll be delighted to hear them. Thank you again for your lovely feedback, and we hope you have a really enjoyable holiday.
Best Wishes,
Deb
Saga Holidays
This was the coastal experience week…
This was the coastal experience week cruise starting May 29th in Croatia on MV Amorena. Tour manager Bobby with his fountain of knowledge and sense of humour and the excellent crew who could not have been more helpful and friendly. Marko produced excellent dishes everyday and Tamara served us with courtesy. and friendliness at every meal and kept our glasses topped up. . The captain kept us safe along the beautiful coast and Tanya kept our cabins cleans. ‘ The rest of the crew worked tirelessly and the highlight was when the sails were hoisted by the them enabling us to sail in the breeze.
29 May 2026
Unprompted review
Reply from Saga Holidays
Hi Christine,
Thank you for sharing such a wonderful account of your trip. We’re delighted to hear how much you enjoyed your time on board and that the team made such a great impression throughout your journey.
It’s fantastic to know Bobby’s knowledge and humour, along with the care and dedication of the crew, helped make your experience so special. We’ll make sure to pass on your kind words to Marko, Tamara, the Captain, Tanya, and the rest of the team, they’ll be thrilled to hear how much their hard work was appreciated.
Thank you again for your lovely feedback, and we hope to welcome you on board again soon.
Best Wishes,
Deb
Saga Holidays
Booking
Tried to book online and all was going well until the payment. After inputting my info the System froze on me,
Gave them a call and got everything sorted very quickly by Melissa.
Thanks
5 June 2026
Unprompted review
Reply from Saga Holidays
Hi Susan,
Thank you for your feedback. We’re sorry to hear you experienced an issue during the online payment process, but we’re pleased that Melissa was able to step in and get everything sorted quickly for you. We’ll make sure your comments are shared, and we appreciate you taking the time to let us know about your experience.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Booking holiday with Saga was easy and…
Booking holiday with Saga was easy and straightforward.
4 June 2026
Unprompted review
Reply from Saga Holidays
Hi Christopher,
Thank you for sharing your review. We're so pleased to hear that our team were able to help you with your booking and we hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
I spoke to Michaela to book a holiday…
I spoke to Michaela to book a holiday and she was so helpful. I didn't feel rushed and she made the experience friendly.
3 June 2026
Unprompted review
Reply from Saga Holidays
Hi Elaine,
Thank you for taking the time to share your review. We are delighted to hear that that Michaela so helpful and that you have confirmed your booking. We will pass on your kind words and we hope you have a lovely holiday.
Best Wishes,
Nick
Saga Holidays
Customer care at its best
A huge thank you to Lisa who dealt with my change/cancellation request with total professionalism and, more importantly, great kindness and patience. She is a credit to SAGA, a really positive example of customer care.
3 June 2026
Unprompted review
Reply from Saga Holidays
Hi Clive,
Thank you so much for your kind words. We are delighted to hear that Lisa was able to support you with such care and consideration. It’s wonderful to know she made a positive difference. We’ll make sure to pass on your feedback, which we know she will greatly appreciate.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Great professional customer service
Rang saga this morning with a couple questions which were answered professionally quickly and in full by shanielle hay .Such great customer service so helpfull nothing was too much trouble thank you shanielle .Booked a safari to mabula game lodge .what a great holiday and good price everything included .Thank you saga can’t wait to experience the safari now we are flying out in may 2027 .
2 June 2026
Unprompted review
Reply from Saga Holidays
Hi Robert,
Thank you for taking the time to share your review. We are delighted to hear that Shanielle was so helpful and that you have confirmed your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
The person I dealt with was remarkably…
The person I dealt with was remarkably helpful and patient. She went to great lengths to assist.
2 June 2026
Unprompted review
Reply from Saga Holidays
Hi Barbara,
Thank you for taking the time to share your feedback. We are really pleased to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
University Trip Booking
I booked a University trip with Chandan. He is a top guy - very professional as well as knowledgeable. He is a credit to your company. Thanks for all your help Chandan.
2 June 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your review. We are delighted to hear that Chandan was able to help you confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Reply from Saga Holidays
Hi Patricia,
Thank you for taking the time to share your review. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Too many children at this Hotel if you want a relaxing break
We stayed at the Best Triton Hotel in Benamadena
The Hotel looked very nice our room was nice unfortunately we were on the 9th floor and for three days of our 14 day stay only one of the two lifts was working and one day there was no water in our room also we was above the Irish bars and they were shouting till at least 3am in the morning so not much sleep
The Hotel had 4 pools and one rooftop pool not one was for adults only they were full of young children with footballs and inflatables so no swimming which I love we had to go for a swim in the sea
We went all inclusive trying to get a drink was very hard work at meal times it was fine
There was a child brought a scooter down at evening meal and another brought a football I also thought there was a dress code some of the guest looked like they had just come from the pool or beach I expected better
The evening entertainment left a lot to be desired also it was full of young children running around all night not what we expected from a Saga holiday
The Taxi from home to the airport and airport to the hotel were fabulous but the two on return I would sooner have booked my own we felt the hotel was understaffed we had trouble trying to find a clean table at lunch time only for a waiter to come and wipe the bits off the table onto the floor kids poking there fingers in the food overall not the best holiday at least the weather was good
Maybe my first and last Saga holiday
E Sidwell
12 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your detailed feedback about your recent stay at the Best Triton Hotel.
We are very sorry to hear that your experience did not meet your expectations, particularly in relation to the hotel facilities and overall atmosphere. We understand how important a relaxing and comfortable holiday is, and it’s disappointing to learn that several aspects of your stay impacted your enjoyment.
We would really like the opportunity to look into your concerns fully and address them appropriately. Please could you contact our Guest Experience team directly at customerservices@sagatravelgroup.com with your booking details and the team will be in contact with you.
We genuinely value your feedback as it helps us to review and improve our holidays, and we hope we will have the opportunity to restore your confidence in Saga in the future.
Best Wishes
Deb
Saga Holidays
Very easy booking
Very easy booking. Young lady very helpful..
Everything booked pleased
1 June 2026
Unprompted review
Reply from Saga Holidays
Hi Wendy,
Thank you for sharing your review. We are so pleased to hear that our team were so helpful and we hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
Disappointing experience.
Grand Designs of Portugal.
Just because the itinerary mentions your stays will be in luxury Pousadas don’t expect to have a luxury room or fine dining. The standard of rooms we experienced were below that of medium priced hotels. Deeply disappointed by the holiday and Saga’s response to my complaint. Terrible customer service.
13 April 2026
Unprompted review
Reply from Saga Holidays
Hi Grace,
Thank you for taking the time to share your feedback. We are very sorry to read how disappointed you were with both the accommodation standards and your overall experience. We appreciate that expectations around the Pousadas are high, and we are sorry that the rooms and dining did not meet those expectations during your trip.
We are also concerned to hear your comments about customer service and your experience following your complaint. This is certainly not the level of care we aim to provide, and we are sorry that you feel let down.
We understand that our Guest Experience Team have already been in touch with you. However, if you have any further concerns, please do respond directly to their correspondence, we would very much welcome the opportunity to make sure that your feedback is fully addressed.
Your comments are important to us and have been shared with the relevant teams as we continuously review and improve our tours.
We do hope that we can go some way to restoring your faith in us.
Best Wishes,
Deb
Saga Holidays
Following my previous review
Following my previous review, it was suggested that I contact Customer service to see if they could help further. This morning I was contacted by a young lady (Carolina), saying how sorry they were about the events that lead up to cancellation, and who could have been a robot, reiterating their cancellation policy. Maybe if their cancellation policy was highlighted, ( instead of being contained within their very many pages of terms and conditions) at the time of booking, ie if cancelled with 28 days of their holiday date, regardless of a Medical Emergency, Saga would only refund 10% of their fully paid holiday, I wonder how many of their (valued?) Seniors would book?
30 May 2026
Unprompted review
Professional but Personable Booking Experience
Graham provided a professional but friendly experience for my holiday booking. It was so easy to understand him as his voice was very clear.
29 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your review. We are delighted to hear that Graham was able to answer all your queries and help you confirm your booking.
We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
BE AWARE 90% cancellation fee
If there was a 0 response they would have it! My husband was in hospital for 6 days, having had a heart attack and various procedures, stress or what? We had 28 days to go before a booked holiday with Saga and they have charged us 90% cancellation fee on a holiday that was nearly £4000, more stress! We thought Saga was a company that catered for the elderly and whilst knowing a cancellation fee may be due, 90% does seem extreme. Who can predict a heart attack? so be aware no quarter given by Saga.
21 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear about your husband’s recent health emergency. We hope he is now recovering well.
We completely understand how distressing it must have been to cancel your holiday under such unexpected and worrying circumstances. Our cancellation charges are set out in our booking conditions and are based on how close to departure the cancellation is made. We do appreciate, however, that situations like this are unforeseen and extremely difficult.
For this reason, we always strongly recommend that customers take out comprehensive travel insurance at the time of booking, as this can often cover cancellation costs in the event of serious illness or medical emergencies.
We would very much like the opportunity to look into your situation further and see if there is anything more we can do to help. Please could you contact our Guest Experience team directly at customerservices@sagatravelgroup.com, including your booking details, so we can review your case in more detail.
Best Wishes,
Deb
Saga Holidays
I phoned Saga to change a booking from…
I phoned Saga to change a booking from one tour to a completely different one. I feared there might be difficulties, but in fact the advisor (I didn’t get his name) was incredibly helpful and efficient, even tbough the line kept delaying responses.
26 May 2026
Unprompted review
Reply from Saga Holidays
Hi Andrew,
Thank you for taking the time to share your experience. We're really pleased to hear that your booking change was handled smoothly and that our team were able to assist you efficiently, especially with the delays on the line.
Your kind feedback is much appreciated and will be shared with the team. We hope you have a fantastic time on your new tour and look forward to welcoming you again soon.
Best Wishes,
Nick
Saga Holidays
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