Holden Group Reviews 

1,334
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 451 reviews, reviewers overwhelmingly had a great experience with this company, particularly when arranging vehicle maintenance and annual appointments. Customers frequently praise the exceptionally helpful staff members for making the entire booking process remarkably smooth, pleasant, and completely stress-free. People consistently note that the representatives are extremely polite, highly professional, and always ready to provide clear and reassuring guidance over the phone. Some people were dissatisfied with communication delays, specifically noting unreturned phone calls and sluggish responses regarding their administrative requests. A few consumers also mentioned experiencing frustratingly long waiting times at the branch alongside disappointing handling of urgent vehicle and repair issues.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting that team members are extremely... See more

Service

Reviewers highlight positive aspects of service, noting that booking an appointment is simple,... See more

Booking process

Customers consistently note positive experiences with booking_process, finding the arrangements simple,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting friendly, efficient, and professional... See more

Customer communications

Consumers find contact to be positive when speaking with helpful and knowledgeable staff over the phone.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service provided by Ron Eskdale when booking a service and MOT. Polite. Efficient. Even called me back as promised when a couple of out of date details were identified. Great servi... See more

Rated 5 out of 5 stars

Phoned in and had a long wait but eventually asked to leave a message. Ron Eskdale got back to me as promised and helped me book my car for its service with professionalism and politeness. Always happ... See more

Rated 5 out of 5 stars

Lisa Henry was absolutely the 💯 best telephone bookings advisor I have ever spoken to. She was calm, patient and knowledgeable as well as super friendly. I was being repeatedly an absolute idiot an... See more

Rated 5 out of 5 stars

I had an issue with my Volvo, and called up Holden to see if they could help. I've been in and around customer service for 25 years and Kelly-Marie was outstanding. She explained everything and noth... See more


Company details

  1. Car Dealer

Written by the company

Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,334)

433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Lisa Henry was a very efficient and, also friendly representative of the company when I phoned to book a car service. She found a date that fitted my needs and offered suggestions regarding the service eg loan car, booking a time slot, etc. She processed my records quickly and knew which service was required and how much extra I would need to pay on top of my service plan.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Super efficient

Super efficient, don’t have to worry about booking for service and MOT as they automatically ring you in plenty of time. Samantha Fuller did my booking and was extremely polite, friendly and very helpful and professional. Well done.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

So good to get another task ticked off…

So good to get another task ticked off my to-do-list - so efficiently and helpfully. Lisa called with a choice of dates to suit our schedule. All booked and done in a matter of minutes and email confirmation arrived within 10. All with a helpful and friendly manner. Can’t do better than this!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I needed to book a service and MOT. Matthew Buttle provided all the support necessary to complete these tasks in a very supportive and knowledgeable manner. Thank you Matt and Holden Kia.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Matt was very helpful and friendly with booking my service and MOT. Managed to book for a convenient time to suit me

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Motability Vehicle Service

A very pleasant experience booking to have my Motability vehicle servicing at Volvo King’s Lynn. Matthew was extremely impressive and courteous whilst taking the details and arranging a courtesy vehicle to have whilst the service is carried out.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer Hub

Telephoned Dacia/Renault Norwich to book my car in for a service. Spoke to Samantha Fuller who was very courteous and helpful in arranging a suitable date and time.
Thank you.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

It was on my list to check details and…

It was on my list to check details and make a booking for MoT and Service today, but Lisa called - beating me to it. She patiently guided me through what I needed to know and do and arranged a very suitable collection and delivery for what needs to be done.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Spoke with customer care advisor Samantha Fuller today regarding some follow up work highlighted from my service at Holden Volvo Kings Lynn in February. Samantha was polite and friendly and very professional and has managed to find me an appointment to fit in with my plans, any interaction I have ever had with Holden Volvo has been positive and a can do attitude

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Service and MOT booking online

Booked service and MOT online. Ron Eskdale called me by phone shortly afterwards to confirm details and he also provided me with further information which I requested. Efficient service and helpful advice. Many thanks.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Annual Service

I left a message Ron came back to me within 15 minutes.
He answered all all questions and arranged lift back to Norwich and agreed collection time.Then set up air con service.
He finally set up option to renew service plan should I wish to go ahead in June.
Polite and approachable nature.

8 May 2026
Unprompted review

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