It is very easy for us traders to criticise a prop firm or a broker when situations are not satisfactory. I want to give kudos to Hola Prime for their excellent trading conditions. It is very frustrat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy platform to use, straightforward rules, definitely great prices compared to other prop firms. So far so good, looking for my 1st payout! EDIT: I got the payout literally 20 minutes after w... See more
Company replied
I purchased a new challenge and selected the wrong trading platform. I didn't notice until preparing for trading 2 days later. I contacted support and talked to Manoj, who very quickly was able to sor... See more
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Challenge Phase: Rules are straightforward, good trading conditions, PH1 to PH2 transition is almost instant, PH2 to Funded takes less than half working day. Funded/Payout Phase: Rules are... See more
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Company details
About Hola Prime
Written by the company
Contact info
L1, Shaw House, 201 Wan Po Road, Tseung Kwan O, Hong Kong
- +1 929 448 0097
- contactus@holaprime.com
- holaprime.com
Limited-Time: Up to 40% OFF
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hola Prime
Dear Customer,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Support team
Today, I had contacted support team about a technical problem in my account.
Really, the response was very quick and my technical problem is solved in less than 20 min.
Here I want to give deep thanks to agent "Alex" for bearing on me and doing his best as quickly as he can to let me satisfied.
this is first time I purchase assessment from Holaprime.com, and I was delighted.
I hope my journey with Hola prime.com continue as my first impression.
All the best to you
Keep delighting your customers...
2 June 2026
Unprompted review
Reply from Hola Prime
Dear Mohammed,
Thank you for your incredible feedback! We’re delighted to hear that your overall experience has been outstanding and that our support made a positive impact.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Over a Month of Technical Issues and No Resolution
My experience with Hola Prime has been extremely frustrating.
On May 26, 2026, I purchased a Direct Futures account (ID: 4179) connected to the Tradovate platform. Although I have extensive experience with proprietary trading firms, this was my first experience with Hola Prime.
From the very beginning, I encountered operational issues. First, my account was limited to only 3 contracts per session without any reasonable explanation, and I could not find any rule that justified such a restriction. Later, a much more serious issue appeared: my orders on Tradovate started being opened and closed instantly, making it impossible to trade normally.
The live chat support responds quickly, but the agents simply state that the issue will be forwarded to the responsible team and that a response will be provided via email. The problem is that these email responses are extremely slow, often taking about a week. Furthermore, each time the company responded, they presented a different explanation for the issue and claimed that it had been fixed. However, none of these supposed fixes actually resolved the problem.
Throughout this process, I provided everything they requested: documents, account screenshots, Tradovate platform screenshots, and even PDF performance reports. Despite all of this, the issue remains unresolved.
In addition to the operational problems, I have also been financially impacted. Since my orders are being opened and closed instantly, brokerage fees are being charged unnecessarily, reducing my available margin. On top of that, I have spent a significant amount of time dealing with endless support tickets, reports, and follow-ups.
What surprises me the most is that, despite a persistent issue with a specific account, the company seems more interested in endlessly troubleshooting a problem they cannot solve rather than simply providing an equivalent functioning account. Considering that Hola Prime itself claims to process thousands of dollars in payouts every day, this would seem like a simple and reasonable solution.
After waiting more than a month for a definitive resolution, I lost confidence in the process and requested a refund. However, I continue to receive the same response: that the responsible team will investigate and get back to me by email. Unfortunately, this is the exact same promise I have been hearing for over a month without any concrete solution.
I expected to find a professional and efficient company. So far, my experience has been characterized by persistent technical issues, excessive delays in support, and a complete lack of an effective resolution.
2 June 2026
Unprompted review
Reply from Hola Prime
Dear Rafael,
Thank you for your patience while we reviewed this matter with the relevant team. We apologize for the inconvenience you experienced and appreciate you bringing this to our attention.
Following a detailed review of the account and platform activity logs, we would like to clarify that there is no indication of any order rejections, platform malfunction, or system-related issue causing trades to be opened or closed unexpectedly.
Based on the analysis, the trades in question were executed with active ATM (Advanced Trade Management) or protection settings enabled at the time of order placement. These settings automatically attach stop-loss and take-profit orders based on predefined parameters. In your case, the configured levels were placed very close to the entry price, which resulted in positions being closed almost immediately when the market moved slightly in fast-moving conditions.
This behaviour is consistent with how ATM settings function on the Tradovate platform, rather than any system error or manual intervention. When ATM/protection settings remain enabled, even unintentionally or without a saved template, the platform will continue to apply these automated exit rules to each trade.
To avoid similar occurrences in the future, please ensure that ATM settings are turned off or adjusted appropriately before placing new orders if you do not intend to use automatic stop-loss or take-profit levels.
We understand this may have caused confusion, and we appreciate the time and effort you have taken in sharing supporting documents and screenshots. However, based on the review findings, the issue is related to order configuration rather than a technical fault, and the assessment remains unchanged. Our team still remains available for any further clarification you need.
Kind regards,
Team Hola Prime
new propfirm and good one !
good prop firm. follow the rules and they will do theirs as well.
KYC interview prior to payout request(only for first time)
2 June 2026
Unprompted review
Reply from Hola Prime
Dear Yee,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Miftah,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Very very good choice
Very very good choice
good rules with no single hidden rule
and very fast and proffesinal support team specially Chris
thanks for all the team
2 June 2026
Unprompted review
Reply from Hola Prime
Dear Ramez,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Understanding and calmness by Sophie
Understanding and calmness by Sophie. Thank you
2 June 2026
Unprompted review
Reply from Hola Prime
Dear Daniel,
Thank you for your feedback! We’re glad to hear that your overall experience with our support has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Great customer service
2 June 2026
Unprompted review
Reply from Hola Prime
Dear Adewale,
Thank you for your feedback! We’re glad to hear that your overall experience with our support has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
I am very happy and fortunate to have…
I am very happy and fortunate to have…
I am very happy and fortunate to have been given the opportunity by For Trader and to have earned my first reward on my trading journey. I am very happy and grateful to For Trader and everyone involved.
29 May 2026
Unprompted review
Reply from Hola Prime
Dear Manh,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
This is the fourth time I did payout…
This is the fourth time I did payout from my accounts, I can find no words do express my happiness with Hola Prime, I have always said one word, you can't find any other firm to send you the payout within 10 minutes, this is only available in Hola prime
2 June 2026
Reply from Hola Prime
Dear Sina,
Thank you for your incredible feedback! We’re delighted to hear that your overall experience has been outstanding and that our support made a positive impact.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Super helpul support
Super helpul support, nice dashboard and overall experience
2 June 2026
Unprompted review
Reply from Hola Prime
Dear Timo,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Patrick,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Customer service is fast and responsive.
1 June 2026
Reply from Hola Prime
Dear Monte,
Thank you for your feedback! We’re glad to hear that your overall experience has been positive.
We truly appreciate your support and wish you continued success in your trading journey!
Warm Regards,
The Hola Prime Team
Good expérience till moment on…
Good expérience till moment on challenge. Low leverage on 10k trading gold, but its fine.
Best regards.
1 June 2026
Reply from Hola Prime
Dear Armash,
Thank you for your feedback! We’re happy to hear that your experience has been good with us.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Centerrii,
Thank you for your feedback! We’re delighted to hear that your experience has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
My review about Hola Prime
Hola prime is very good prop firm right now with very fast customer service and very good discount,the rule is not too hard and suitable for many traders.Interview is good also.I will support them cause they are good for me
1 June 2026
Unprompted review
Reply from Hola Prime
Dear Hieu.
Thank you for your incredible feedback! We’re delighted to hear that your experience with our customer support has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Everything went along smoothly
Everything went along smoothly. The interface is cool and really easy to understand. I enjoyed everything.
1 June 2026
Reply from Hola Prime
Dear Tumelo,
Thank you for your incredible feedback! We’re delighted to hear that your experience has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Great firm & fast payout
Very easy platform to use, straightforward rules, definitely great prices compared to other prop firms. So far so good, looking for my 1st payout!
EDIT: I got the payout literally 20 minutes after writing the review, so it deserves an edit!
AMAZING!
1 June 2026
Reply from Hola Prime
Dear MatP,
Thank you for your incredible feedback! We’re delighted to hear that your experience with our rules, pricing, and quick payouts has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
Reply from Hola Prime
Dear Ian,
Thank you for your incredible feedback! We’re delighted to hear that your experience with our platform and spreads has been outstanding.
We wish you continued success ahead!
Warm Regards,
The Hola Prime Team
I have had a positive experieTransparent Rules, Fast Payouts, and Great Supportnce with…
I have had a positive experience with Hola Prime. Their trading rules are clear and transparent, making it easy to understand the requirements. The support team is responsive and helpful, and the KYC, account activation, and payout processes are all fast and efficient. One drawback is that order execution can sometimes experience noticeable slippage, especially during volatile market conditions. Overall, Hola Prime provides a reliable trading environment and is a prop firm worth considering
28 May 2026
Reply from Hola Prime
Dear Duy,
Thank you for sharing your experience with Hola Prime.
We're glad to hear that you found our trading rules transparent, our support team helpful, and our payout processes efficient. We also appreciate your feedback regarding slippage during volatile market conditions and will continue working to provide the best possible trading experience.
We wish you continued success in your trading journey!
Best regards,
The Hola Prime Team
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