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Hola Car Rentals Reviews 

922
•
TrustScore 5 out of 5

4.8

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, who are responsive and professional in resolving issues. Many people found the booking process to be easy, quick, and efficient, often highlighting competitive prices that include insurance and avoid hidden costs. The overall service is frequently described as excellent, making for a smooth and hassle-free experience. However, some customers also noted concerns regarding booking accuracy or the company's support when problems arose with the car rental provider. A few people experienced situations where their reservation was incorrect or felt that Hola did not adequately advocate for them against unexpected charges or car refusals at pickup.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding competitive and affordable rates, often... See more

Booking process

People report positive experiences with the booking process, highlighting its ease, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent customer service, fast... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

Highly recommend Hola! Thank you for your support and prompt replies Hola team! We rented a car in LA for a 30day road trip and your customer service was so great and responsive - we had some iss... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

When we arrived at the Orlando airport after a long flight, Hertz would not honour the paid car rental we reserved through HOLA. ( we left the airport without a car because Hertz wanted to charg... See more

Company details

  1. Car Rental Agency

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.

Contact info

4.8

Excellent

TrustScore 5 out of 5

922 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(922)

595 reviews in the last 12 months

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Rated 1 out of 5 stars

HOLA is NOT for Americans.

Hola has failed to refund my reservation. It's been over 10 days and they have completely failed to refund the reservation. Hola made a serious error when booking my reservation, I am an American returning home and need a rental car for a month. I booked Hola on-line and specified I am an American and provided a US Driver License. The Reservation they gave me was only valid for a Non US Resident without US Driver License. I cancelled this immediately when I saw that clause and now am waiting over 10 days for my $1,008. refund. HOLA IS NOT FOR AMERICANS.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Boston car hire over very busy 4th July

Looking for car hire over very busy 4th July weekend for a trip from Boston to Cape Cod. Searched all the providers (holidayautos, rentalcars, autoeurope) all of which were ridiculously expensive. Hola were the best value with a decent selection of vehicles.

1 June 2026
Unprompted review

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