Hola Car Rentals Reviews 

931
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 483 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the competitive pricing, often including insurance and without hidden fees, making their offers very attractive. The booking process is frequently described as easy, quick, and straightforward, with a user-friendly website. Many people praise the exceptional customer service and support, noting the team's responsiveness, helpfulness, and professionalism in assisting with queries and issues. Reviewers appreciate the excellent after-sales service and the staff's dedication to resolving problems efficiently. However, some customers encountered issues directly with the car rental companies upon collection, such as unexpected additional fees, being forced to purchase extra insurance at the desk, or the rental not being honored.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently finding that the prices are the best and very... See more

Booking process

Customers had positive experiences with the booking process, describing it as quick, easy, and efficient with... See more

Service

Users describe positive interactions with service, highlighting the ease of organizing car hire and the... See more

Customer service

People report positive experiences with customer service, highlighting the supportive, compassionate, and... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Hola! Thank you for your support and prompt replies Hola team! We rented a car in LA for a 30day road trip and your customer service was so great and responsive - we had some iss... See more

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

Hola arranged a rental car for us through Avis. The entire process and the car itself were perfect. After we returned the car, Avis charged my credit card for unjustified fees. Hola resolved the issue... See more


Company details

  1. Car Rental Agency

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

931 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(931)

604 reviews in the last 12 months

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Rated 5 out of 5 stars

I rented a car at Newark Airport

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professionally. Everything was resolved, and I got back the money that Hertz had incorrectly charged to my credit card.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Have to rent a car for my upcoming…

Have to rent a car for my upcoming vacation in Florida. At first I just made reservations through a well known company, but then I browsed the net and found out that I could save a lot of money by searching and booking via Hola car rentals. So far the experience is the best!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Car booking

Easy to find and navigate website looking forward to collecting the vehicle and providing further feedback

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free car rental

Very easy to navigate website. Everything clearly explained and the whole process from selecting a car and paying was really easy. I would definitely use Hola again for car rental.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Hola Car rentals can’t be faulted

Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process.

If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds.

Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot.

Collection location was Avis LAX

Will be using Hola again

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service amazing price but…

Amazing service amazing price but customer service is at another level. They listen and take your concerns and really do assist you. They were brilliant they were the best car hire company ever. Plus do not get fooled by the car hire desk as Hola have it all included.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great website and easy to navigate

Great website and easy to navigate. Large choice of cars to choose from all at a reasonable price.
Simple booking process, along with all the extra benefits included makes it a no brainier for the five stars

23 April 2026
Unprompted review
Rated 4 out of 5 stars

Great experience

Great experience! The process to book and pay was simple and quick. I hope the car will actually be the one I reserved and that the rental conditions won’t be different at the time of pickup.

23 April 2026
Unprompted review

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