House of Fleur Interiors Reviews 96

The worst experience I have ever had. I placed an order for my engagement shoot and it got canceled. Then I was told to replace it when it was back in stock so I did, I ordered two dresses. They first off sent the wrong dress , and when I emailed in to return it they told me to wait for the second dress before initiating the return. That is exactly what I did even though the second took forever to come in, and once that came in I reached back out to start the return and they DENIED THE RETURN AND REFUND! Not only for the second dress that did NOT fit well, but for an INCORRECT dress sent. They are the worst company to deal with, do NOT order here!!!

ABSOLUTELY TERRIBLE. I saw 3 stars and took my chances and I’m out $80. I ordered a dress for my engagement photos and it took over 3 weeks to ship. I reached out multiple times and didn’t hear back for weeks when I finally heard back they sent me a sketchy tracking number that didn’t show me where it was moving. It was finally delivered, except it was delivered to a completely different STATE! I live in ND and it was delivered to NY? Was told by the support team to “check with my neighbors” sure let me just drive multiple states over to find my package. It’s a complete scam do not take your chances!

SCAM scam scam scam

TRASH QUALITY

I emailed (per guidance on their website) to the provided email to get a refund and no one is responding. I know this is happening so I "Miss the point to be able to return" this is a trash business and trash quality. EMAIL ME AND GIVE ME MY RETURN BACK IMMEDIATELY Order Number #2817

I had a mixed experience with House of Fleur Interiors. While their designs are impressive, delivery was delayed and communication inconsistent. Initially, it was a struggle to get responses, but issues were eventually resolved through persistence. Their customer service could improve significantly, but I appreciate the quality of the product once it finally arrived. Four stars.

Nothing you order here will arrive as expected. Maybe the dress will be the same color but the style will not match what’s advertised in any way. Garbage products! Run from this site

The products they advertise are not even remotely close to wha they ship. And customer service will acknowledge the product doesn’t match the product and still not refund you. DO NOT PURCHASE ANYTHING FROM THEM

SCAM! The materials are cheap and one of the dresses I purchased looks nothing like the photos on their website. They are made in china, fast fashion NOT worth the price. The products come in cheap plastic packaging with no tags. DO NOT FALL FOR THIS SCAM.

Terrible company. I ordered a mirror from House of Fleur and several weeks later was told there was not enough stock to fulfill my order. It has been a month now with no sign of a refund, no replies to my emails and no contact number to call. Absolutely criminal!

Ordered table 30th of September, received email 30th October stating order had been cancelled due to no stock , as of yet no refund received, have sent 5 emails with no response, now going through my bank for a refund

Didn’t receive item emailed about 10 times no reply no item no refund and nearly 3 months later no phone number to call them shocking customer service!!!

I contacted House of Fleur in September and had contact with them for a week regarding a faulty chair.

Then no contact at all I have called several times and emailed several times but they do not return emails or answer the phone.

I find it shocking and unprofessional.

Let’s see how quick they are to respond when they see I have made a review!

Absolute time waste and scam do not waste your money and time!!! Didn’t receive my order it was over a month had to get a refund from my bank

Do not place any orders through this company, they are now under investigation for fraud and have ceased trading! Scammers and also under invesstigation by Klarna!

So upset with this company. They are not replying to my emails concerning the non arrival of the refund initiated on 2nd October. I feel this is rude and I will not deal with this company again. My order was placed on 13th August but 3 weeks later they told me it was out of stock and after emails going back and forth, they finally said they would refund - but this hasn’t happened! I have finally applied to my credit card under Section 75 to get my money back. So prospective customers - BEWARE!!

They were supposed to deliver my goods on two different occasions and I had time off work to take delivery.
Both times goods never came.
I’ve been sending emails but they can’t be bothered to sort it .
Just want my money back now .

TOTAL SCAMMERS. EXCUSES AFTER EXCUSES, NO DELIVERY OR ANY COMMS. KLARNA ARE IN THE PROCESS OF GETTING MY MONEY BACK.

HOPE THEY GO OUT OF BUSINESS. I CAN SEE FROM THE REVIEWS BELOW THEY HAVE AFFECTED PEOPLE'S MENTAL HEALTH.

DESPICABLE COMPANY, RAN BY SOME LOSER SAT IN HIS/HER MUM'S BASEMENT NO DOUBT.

House of fluer customer service is bad so that the minute you write a bad review about them, they come on trust pilot to respond back to you. Why didn’t they respond to my emails? They never answered or return my calls at all. People stay away from this company they tell the same story about disputes with delivery’s driver. But your product will never show get delivered. Hands down this worst experience ever. They have taken people money and never return it

PEOPLE YOU HAVE BEEN WARNED AGAIN YOU NOT RECEIVE YOUR PRODUCT ON DATE THEY GIVE YOU

DO NOT USE THIS COMPANY!!!!!!!!!!!!
I bought a dining table set on the 1st August. We are now on the 11th October and I have still not received my order. The company is ignorant, rude and the most unprofessional company I have ever had pleasure of ordering from. I am so glad I paid through a third party so I can get my money back. They have gave me SEVERAL delivery dates including today and I cannot get in touch with them. They are a firm of fraudsters who put fake reviews on for likes. I would never order from them again, this is the first review I have ever had to make and bad at that but Boy do they deserve it!! I was never one to look at reviews but I will from now on.

I did not receive my order.

I placed my order in August and received an email informing me my order was ready and waiting for the delivery company to uplift, I should expect a text message. I emailed them after two weeks and they apologised, apparently issues with delivery company and had changed to a new pallet delivery company. I would have my item by the end of the week. It never arrived and no information. Another email another date and another fail to show delivery.

I cancelled my order as I was past the 30 day legal time frame and asked for a full refund.
This did get a reaction as I made them aware my solicitor was getting involved if they didn't respond and they would be liable for any cost incurred.
I actually had an email this morning at 5am with refund confirmation and another apologie. I was informed my item had actually been uplifted by the pallet company but they had smashed it.

Anyway that is my story and I would not recommend this company.

You have been warned.

Good to know Klarna operates this way.
Explains why a reviewer further down is still waiting on her refund from yourselves.

I bet she wishes she had paid this way now and had less stress chasing her money.