The country of Singapore is full of bureaucratic BS that makes it impossible, especially for foreign investors to get their money back. Hodlnaut collapsed and took so many people's money with them.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stole everyones money by deceiving users on what they were using your funds for. Consistently lied and said they weren't exposed to the Terra collapse or Three Arrows hedge fund. They kept at it, mad... See more
Transparent, clean, great rates, amazing token swap functionality- what more can you want? Well, I'll tell you. When Hodlnaut introduced UST, I accidentally sent nearly $3k to the wrong address. Ho... See more
Company replied
Some of the greatest rates around for USDC, USDT, and UST with nice terms and limits. I have moved most of my portfolio from other sources like Crypto.com, Nexo, Celsius, etc into Hodlnaut because of... See more
Company replied
Company details
Written by the company
Hodlnaut is a cryptocurrency financial service provider that allows investors to earn interest on assets such as Bitcoin, Ethereum, and Stablecoin.
Contact info
16 Raffles Quay #41-01 Hong Leong Building, 048621, Singapore
- support@hodlnaut.com
- hodlnaut.com
You should know
3.4
Average
654 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Need a much better team evaluating what…
Need a much better team evaluating what coins to offer earnings with. Wormhole UST was an absolute HORRIBLE choice. Bad enough UST depegged, but wormhole was a nightmare to deal with since so little exchanges dealt with it.
28 May 2022
Unprompted review
Reply from Hodlnaut
Hi C C,
Thanks for your review.
As obligations to the authorities in Singapore, Hodlnaut is required to perform due diligence on the assets and networks we intend to introduce to the platform. Additionally, we are also required to put forth risk mitigation strategies and business sustainability practices in the unlikely event that the selected network/asset fails.
LUNA and UST was extremely unfortunate incident that happened within a short period of time. However, Hodlnaut has already put forth our risk mitigation strategies to make sure that the business can continue operating and will still be here in the long term.
Hope this clarifies and thanks for your review once again.
Regards,
Hodlnaut Team
Good customer service.
Good interest rates considering the market at the moment. The customer services are good, getting back to me within 24 hours. I would recommend.
27 May 2022
Unprompted review
Reply from Hodlnaut
Hi Simon,
Thanks so much for the good review! We are happy to assist!
Regards,
Hodlnaut Team
Reply from Hodlnaut
Hi Yam Fei,
Thanks so much for the good review! We are happy to assist!
Regards,
Hodlnaut Team
Hodlnaut is dishonest and manipulative
I think that Hodlnaut is dishonest and doesn't care about their customers. Let me explain why.
First, they baited us in buying Luna/UST by lowering the interest of the cryptos, and introducing Luna/UST at the same time. It's even in the same email, just a line after saying they lowered the rates!
These are the new rates and tiers that users will earn interest in starting from 19 April 2022 (GMT+8).
[New rates]
In other news, we would like to inform everyone that we have started supporting TWO new crypto assets today!
You can now earn interest up to 13.86% APY on UST and 6.71% APY on LUNA with our open-term deposits. To earn even higher interest rates on UST and LUNA, you can opt for our fixed-term deposits. Not sure about what is UST and LUNA? Check out our dedicated article here!
Second, they never communicated properly on the Luna/UST, they just waited the last moment to say that they will suspend withdrawals by tomorrow and that they have no clue if they/we will receive anything.
Finally, they said 2 days ago that:
If you would like to ensure your eligibility for the airdrop, you could make a withdrawal from Hodlnaut to a Terra Station wallet via the Terra network.
So I asked them to terminate my fixed deposit, they said they wouldn't give me my interests. But in today's email, they say: All current Fixed Term Deposits on LUNA and UST will be terminated with immediate effect. The principal sum and the full interest of the Fixed Term Deposits will be credited into the affected users’ Hodlnaut accounts before 26 May 2022, 5PM (GMT +8).
That means that I'm screwed once again... Because they don't know how to communicate properly, they don't want to give me my interests.
You are not better than Terra/Do Kwon. I hope you'll get sued too.
26 May 2022
Unprompted review
Reply from Hodlnaut
Hi u/Simple_Hamster_6958,
We replied to your post on Reddit below:
https://www.reddit.com/r/hodlnaut/comments/uy34ja/hodlnaut_is_dishonest_customer_support_unhelpful/
To be very clear with you, your decision to terminate your Fixed Deposit was of your own choosing in which the Terms & Conditions have clearly stated that you will choose to forfeit your interests earned due to early termination.
Additionally, several disclaimers were required of our platform to be placed on the website and even before you register for an account to understand the risks of investing in cryptocurrency, in which you can find the disclaimer at the bottom of our website here.
With regards to Hodlnaut's listing of LUNA and UST, sufficient due diligence is required on our end to be conducted as per our obligations to the authorities to assess the risk of listing new assets and networks, and the past few weeks of events were unfortunate and an unlikely event that happened - in which Hodlnaut has already put forth its risk mitigation strategies and contingency plans to ensure business continuity in the best interest of the users. Withdrawals have NEVER been restricted all this while, and users could still withdraw their UST via Wormhole UST, and Luna via Terra and Wormhole.
By the way, if you have read the announcement carefully, you will notice the withdrawals are TEMPORARILY suspended, until tomorrow, 27 May 2022, 9AM (GMT + 8), in time for the airdrop snapshot.
As compared to other platforms, they do not allow for early termination of Fixed Deposits from the users, but we have done so because we empathise with their losses and fully understand that users have been affected by the events of LUNA/UST and would like to liquidate holdings as quickly as they can.
In the T&Cs, if it is termination on OUR end, we could have chosen not to give users back the full interest due to our Terms of Service here, Point 9.1, but we have decided to do so in our users' best interest.
With regards to the airdrop, feel free to contact other platforms, but even they have no clue on how the airdrop is going to work, but our communication to our users is us assuring them that the airdrop would be passed to them, even though we gave no guarantees from the beginning.
With regards to 'lack of communication from your side', here is the timeline of communications we have put forth ever since UST started de-pegging:
11 May 2022 - Official Statement
https://www.reddit.com/r/hodlnaut/comments/un4g3m/official_statement_on_ustluna_and_hodlnaut/
13 May 2022 - Updates on Ongoing Promotions
https://www.reddit.com/r/hodlnaut/comments/uoksqu/update_ongoing_promotions/
13 May 2022 - Notice 1 (Token Swap Suspension, withdrawals still enabled)
https://www.reddit.com/r/hodlnaut/comments/uoii1b/notice_suspension_of_token_swap_for_luna/
13 May 2022 - Notice 2 (Terra Blockchain halted)
https://www.reddit.com/r/hodlnaut/comments/uojuwu/notice_2_terra_blockchain_halted/
14 May 2022 - Updates on LUNA/UST as of 14 May 2022
https://www.reddit.com/r/hodlnaut/comments/uonblp/important_updates_and_changes_on_terra_luna_and/
18 May 2022 - Provision of Manual Swap option due to TS halt for LUNA/UST
https://www.reddit.com/r/hodlnaut/comments/us5eqg/manual_swap_ust_to_usdc_for_hodlnaut_users/
18 May 2022 - Activation of UST Native Network Withdrawal (wormhole has always been activated)
https://www.reddit.com/r/hodlnaut/comments/usdhwe/update_ust_withdrawals_on_native_terra_network/
26 May 2022 - LUNA V2 Airdrop and Fixed Term Deposits on LUNA/UST
https://www.reddit.com/r/hodlnaut/comments/uxztod/important_announcement_luna_v2_airdrop_and_fixed/
As you can see in the timeline above, these are the important pointers that we have continuously enabled all users to make decisions with regard to their funds:
- Termination of FTDs of their own choosing (in which they can continue to have it with us still)
- Withdrawals for LUNA/UST still enabled via Wormhole all this while until today's announcement
Would you be able to advise on 'better communications' here? We would like to take this feedback to improve further in the event something like this happens again.
Stating that we are hiding behind a ToS is unfortunately untrue. We have consistently made it extremely clear to our users via disclaimers and constant reminders to take note of the Terms that we have.
Hope this clarifies.
Very good customer support
the customer support is very good. I asked about crypto withdrawal and the transaction is completed very fast.
19 May 2022
Unprompted review
Reply from Hodlnaut
Hi Huy Doan,
Thanks so much for the good review! We are happy to assist!
Regards,
Hodlnaut Team
I mistakenly sent wrapped ust to…
I mistakenly sent wrapped ust to Hodlnaut. Although this was completely my mistake Hodlnaut took care of me and got me my ust back. Trustworthy people. Don't hesitate to do business with them.
11 May 2022
Unprompted review
Reply from Hodlnaut
Hi DM,
Thanks so much for the good review! We are happy to assist!
Regards,
Hodlnaut Team
Transparent
Transparent, clean, great rates, amazing token swap functionality- what more can you want?
Well, I'll tell you. When Hodlnaut introduced UST, I accidentally sent nearly $3k to the wrong address. Hodlnaut helped me recover my funds! A scammy or predatory platform wouldn't do things like this. They truly are the bright light in the Cefi space at the moment!
11 May 2022
Unprompted review
Reply from Hodlnaut
Hi Steven,
Thanks so much for the good review! We are happy to assist!
Regards,
Hodlnaut Team
Great option to hodl bitcoin!!!
Great option to hodl bitcoin, gain interest on it and if you want want luna, eth or stable coin they have it!!!! With no fees on swaps!!!! Magnifico!!!!
8 May 2022
Unprompted review
Reply from Hodlnaut
Hi Neo,
Thanks so much for the good review! We are happy to assist!
Regards,
Hodlnaut Team
Seamless onboarding process!
5 May 2022
Unprompted review
Reply from Hodlnaut
Hi Rio,
Thanks so much for the good review!
Regards,
Hodlnaut Team
A good experience with Hodlnaut!
Great user interface and competitive crypto interest rates! Been a user of Hodlnaut since the start of 2022, and it's definitely trustworthy!
5 May 2022
Unprompted review
Reply from Hodlnaut
Hi Wesley,
Thanks so much for the good review!
Regards,
Hodlnaut Team
Hodlnaut's team has been very responsive!
Hodlnaut's team has been very responsive to any queries raised through their email platform. They also seem to be active on Telegram as well.
Their app is easy to use and has clear instructions on every turn and corner.
10/10 would recommend users with such competitive rates!
5 May 2022
Unprompted review
Reply from Hodlnaut
Hi Alvin,
Thanks so much for the good review!
Regards,
Hodlnaut Team
Great app with simple signup process…
Great app with simple signup process and very good APY including for newly-added Terra (Luna). I look forward to more coins being added in the future.
5 May 2022
Unprompted review
Reply from Hodlnaut
Hi Pete,
Thanks so much for the good review!
Regards,
Hodlnaut Team
Great Earn Platform
Have been using for the past 6 months. Great user experience with the app which is super easy to use.
5 May 2022
Unprompted review
Reply from Hodlnaut
Hi Happy User,
Thanks so much for the good review!
Regards,
Hodlnaut Team
BEST platform EVER
BEST platform EVER
It's hard to find SAFE and HIGH INTERESTS platform like HOLDNAUT
Love how the team always INNOVATES and make things better for the USERS!!
Looking forward to many more coins being supported in the platform and as always, I will continue supporting this platform as well!!!
5 May 2022
Unprompted review
Reply from Hodlnaut
Hi Yi xian,
Thanks so much for the good review!
Regards,
Hodlnaut Team
Have been using Hodlnaut for around 6…
Have been using Hodlnaut for around 6 months now and love the desktop and mobile platform. So much yeild to be made! Thanks guys! <3
4 May 2022
Unprompted review
Reply from Hodlnaut
Hi Megan,
Thanks so much for the good review!
Regards,
Hodlnaut Team
Awesome platform to get decent…
Awesome platform to get decent yield/interest from our crypto. Development made great and the newest one is deposit/withdraw $LUNA on Terra native network to save gas fee.
Keep up the good work team.
4 May 2022
Unprompted review
Reply from Hodlnaut
Hi Yunita,
Thanks so much for the good review!
Regards,
Hodlnaut Team
easy to use the intrest payout…
easy to use the intrest payout preference is an excellent feature
4 May 2022
Unprompted review
Reply from Hodlnaut
Hi Sir,
Thanks so much for the good review!
Regards,
Hodlnaut Team
Earn free $$$
4 May 2022
Unprompted review
Reply from Hodlnaut
Hi Ryan,
Thanks so much for the good review!
Regards,
Hodlnaut Team
so far so good
4 May 2022
Unprompted review
Reply from Hodlnaut
Hi Yin Min, thanks so much for the review, appreciate it! Hoping to see 5-stars soon!
Regards,
Hodlnaut Team
Great platform to earn yields
4 May 2022
Unprompted review
Reply from Hodlnaut
Hi Jiong Hong,
Thanks so much for the good review!
Regards,
Hodlnaut Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.