Disastrous experience. I paid for an item and never received it. They also sign you up for a €63 subscription, which is then converted into shopping credits every 15 days on their website. Stay away!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunately what I thought I signed up for was not what I received. I didn't read the terms and conditions, (my bad) but Carmen from the escalation team reached out and assisted hopefully resulting... See more
Maxri listened attentively to my situation and helped me find the best solution. I am very happy to have such wonderful employees in the team. The store system is new to me. I didn't understand it rig... See more
I thought the progress will take little longer but the person who communicated was made the work done with much great effort Highly appreciated for the service which rendered Thank you
3.8
Great
342 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disastrous experience
Disastrous experience. I paid for an item and never received it. They also sign you up for a €63 subscription, which is then converted into shopping credits every 15 days on their website. Stay away!
23 August 2026
Unprompted review
I am still waiting for the refund which…
I am still waiting for the refund which was promised you have not refunded nothing and Trust pilot is also getting mixed reviews. So I request again that immediately you take positive steps and come to solution
20 July 2026
Unprompted review
Well you have at least answered my…
Well you have at least answered my emails but I am no further forward. I am still waiting for my refunds that you said would be given by 6th of June
1 June 2026
Unprompted review
Zoe was very helpful in rectifying an…
Zoe was very helpful in rectifying an issue for me. Thank you Zoe
11 June 2026
Unprompted review
Do not use!
Do not use!
Ordered a fridge for my vulnerable father and got nothing in return. Ended up on a membership I never signed up for and had to cancel it. When going on their website to look for my order, I tried to use the chatbot which wouldn’t load. Waste of time and money!
5 June 2026
Unprompted review
Eric contaded me and helped me.
3 June 2026
Unprompted review
Got hooked on a fridge promotion payed…
Got hooked on a fridge promotion payed 10 EUR and got nothing in return. Hobbyclub claims I can order things with my credit, tried 10+ items none of them are 'currently available'
An absolute scam. If it were more than then EUR I would file a law suit but then again I assume that is the part of the scam. All I can do is avoid Hobbyclub in the future ands tell everyone I know about my experience
30 May 2026
Unprompted review
Thank you escalation Team
29 May 2026
Unprompted review
This is a scum
This is a scum and without my consent, my card is repeatedly charged. I don't want this nonsense to happen ever again 😒
1 May 2026
Unprompted review
Unwanted Sales Contact
Despite clearly stating that I was not interested, I continued to receive repeated and unsolicited calls from the sales team. The persistent and overly aggressive approach has been intrusive and unprofessional, leaving me frustrated.
16 April 2026
Unprompted review
Thank you for your kindness
9 April 2026
Unprompted review
Quick response
17 March 2026
Unprompted review
Excellent Support and Fast Refund
16 March 2026
Unprompted review
Ok so all good Eric reached out to tell…
Ok so all good Eric reached out to tell me that I will be refunded the money that was taken from account will wait and see if this now happens as fast as they contacted me to let me know that I will get refunded
3 March 2026
Unprompted review
Thank you for clearing my doubts
Claire guided me well as I was really confused how it works and respond very quickly to my query. Thank you
20 February 2026
Unprompted review
I dont remember ordering anything
12 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.