Hobby-Genki Reviews 1,528

super fast shipping, no issue whatsoever
smooth shopping experience, will be back again!

Quick and easy let me know of the delay if release and was on time with delivery

Fast delivery times. Pre-orderibg is a nice feature as well. Overall a great service

There customer support is awful they either don't answer your question or try to work around it and just ignore that you asked it in the first place.

Recommended seller

STAY AWAY FROM THIS COMPANY!
Made a pre-order for two very expensive figures, which was immediately paid for! The manufacturer released the product last year, but Hobby Genki will not ship order OBBTGFIHD for what ever reason! even 6 weeks later they don't give proper reason for the delay!

STAY AWAY FROM THIS COMPANY!

This Review was previously hidden by Trustpilot so I have repeated it! Who got paid to hide it! BEWARE!!!

Fast shipping, amazingly packaged… I love buying from here! I do buy from here all the time!

I’ve ordered some figures from hobby-genki and I’m planning on buying from them again top notch figures and better prices and deals with them. Delivery is Good when you have multiple figures in in storage when you’re ready for the delivery. 10/10

Good communication, good prices, trusted, definitely will buy again

It's pricey but it's worth the delivery I use FedEx alot

Great communication from the team and fast + affordable shipping from Japan

i have pre ordered a Nendoroid from them a month before release, now keep in mind December and then January, once it was january there was the New Years japan thing right ? in the messages ((which took them days to answer)) they said around January 10-January 15 and even after January 15 they went and said "not in stock" when infact the listing had the December date and it was released in China, and Japan by other stores.

fast forward to January 24th when i recieved the "refund voucher" i decided to use it for a birthday present to a family member, we are now in the 1st february/midnight 31 january by the time this goes up and they didn't even send the package, "pick up for agent" and i clearly chose FedEx for this.

i have been buying from Hobby Genki for years and there are pre orders that i did still on the site and they have 0% human communication about shipping, very delayed communication messages and most of all embarassing contradictions about pre order items such as in stock-no stock, they had Hajime Hinata Nendoroid listing as pre order and then "few last in stock" in orange text on the listing when they told me that the item wasn't instock at January 16

there are screenshots as well.

you should know who i am by this TrustPilot message, my audience on Instagram is huge including news coverage of third party and i always ensure accuracy service and discuss with sellers.

very disappointed about you Hobby Genki, highly advise to not buy if you are from US and middle east, waiting for item to be shipped for long and delayed customer service and they do answer fast to people who has 10k+ instagram followers which that can be proven too.

Update: After posting my honest experience, Hobby Genki refunded me the purchase price. I amended my review to reflect this action.
I purchased an item ($100+) in November 2024. It was a pre-order, to be delivered in January 2025. It was postponed and remained so until I was informed I had to pay extra in August 2025 or it would not be shipped. I paid the extra $20. It was shipped through a different company, and I was told I had to pay $30 more for shipping again. When the company tried to deliver, the delivery person was sketchy and couldn't tell me where it was from, but demanded payment before giving me the package. When I couldn't confirm the sender, I did not accept the package and asked them to return the next day. They did not return w/ the package. I have been told to talk to UPS by Hobby Genki and told it was sent back to the company by UPS. More than a year and $150 later, I have no item and no refund.

Packaging and always on time.

They’ve made getting figures great and simple, and if I had any problems they have great customer support and is able to solve them.

The package came perfect and unharmed.

Is the best and trusty store where I could find my spiderman's figures.

I've had the pleasure of ordering multiple items from them and every time they've exceeded all expectations when it comes to customer service and shipping.

Excellent experience with HobbyGenki. Everything went exactly as expected — good communication, on-time shipping, and the product arrived in excellent condition. Very trustworthy seller. I will definitely order from them again.

They always make the best deliverly and customer experience possible! The #1 place when I buy any figures! Love them!!