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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent value for money, noting that products are reasonably priced and often come with good offers. Many people are also pleased with the fast delivery service, with items arriving quickly and in good condition. The products themselves are often described as being of good quality, easy to assemble, and exactly as advertised, meeting customer expectations. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, mentioning items being too small, easily damaged, or of low quality. There were also instances of delayed delivery, with some orders taking longer than expected or arriving in multiple shipments. Additionally, some reviewers experienced problems with missing parts, incorrect items, or a lack of communication regarding shipping updates and order tracking.

What people talk about most

Product

Consumers have mixed feelings about the product quality and description. While many reviewers praise the good... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast delivery, with some... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the quality, noting products are... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, citing quick... See more

Price

Reviewers highlight positive aspects of price, often describing products as reasonably or competitively... See more

Based on these reviews

Rated 4 out of 5 stars

Delivery arrived quickly. Product is ok quality for the price. However the instructions were incorrect so had to disassemble in order to fit the lid arm. Very time consuming and annoying. Also the pro... See more

Company replied

Rated 4 out of 5 stars

Received in super quick time, one cover slightly damaged but was happy to keep. Very reasonably priced. Would definitely purchase again

Company replied

Rated 4 out of 5 stars

Good items and good offers available. I would have liked better updates about shipping and estimated delivery times. Package arrived in good condition

Company replied

Rated 4 out of 5 stars

Happy enough with the plant, exactly what was hoped for. Too early to tell if it was a good purchase because it’s drooping… Trying hard to nurture it. Very happy with the company for choice, price... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Irish service and great quality rad covers + fast delivery

Great service , got a call from delma who helped me with an order issue who was a lovely Irish lady. The rad covers are ideal and a fraction of the price anywhere else. Well worth it. I hope they keep the customer care support in Ireland as it really makes a difference . Covers were delivered within a couple of days

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy from here

I’ve been asked for a review even though I have still not received my order. My order was placed on 19/08/25 I paid for a tracked delivery & it’s 03/09/25 & it’s still not delivered. Will never buy from here again.

19 August 2025
Rated 5 out of 5 stars

Radiator cover

Very satisfied with my radiator cover, very easy to assemble. All pieces numbered and all holes pre-drilled. Great value

8 August 2025
Rated 1 out of 5 stars

I ordered headboards from HNG over a…

I ordered headboards from HNG over a month ago. After no updates, I contacted them several times asking for a tracking number. Each time, they could not provide one.

+

When I finally got a real answer, I was shocked: the headboards weren't even made yet, and the manufacturer might have them in September.

HNG took my money with no ability to fulfill the order or even provide basic tracking. Their communication is terrible. Do not buy from them if you actually want to receive your furniture.
Waiting for the refund which I hope to receive soon.
A little update they promised me immediately refund but 5 days later since then still no refund it was over 400 euro they own me they not responding to my email as well .

7 August 2025
Rated 2 out of 5 stars

There was no communication about my…

There was no communication about my delivery. The Peach Tree I received, did not look remotely like what was advertised. I had to start proceddings with my bank before I received any communication.

9 August 2025
Rated 4 out of 5 stars

Received in super quick time

Received in super quick time, one cover slightly damaged but was happy to keep. Very reasonably priced. Would definitely purchase again

28 July 2025
HNG logo

Reply from HNG

Hi Karen,

Thank you so much for your lovely review ⭐ We’re delighted to hear your order arrived quickly and that you were happy with the value. We’re sorry one of the covers arrived slightly damaged — we really appreciate your understanding and kindness in choosing to keep it.

We look forward to welcoming you back again in the future! 💚

Team H&G🏠🪴

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