Hmrc Reviews 

Thanks Akib for your unempathetic phone manner. Telling me all the teams I need to speak to are admin does not help me the customer. And having no manager available also hinders me the customer.

Spent over 20 minutes waiting for my call to be answered concerning my online tax return. Finally got through and the women couldn't seen to even be capable of finding the page I was on and asked me SIX tie what page it was. Finally she declared she couldn't help me and gave me another number to ring. Another 30 mins later still no answer. Had to phone back later to top up my pension which as I don't pay NI contributions I can't do online...40 mins later still no answer...

Have received a demand for payment of tax. Trying to pay but their system does not accept the reference number given on their demand for payment. Interest continues to accrue against me.

I spoke to a lady called Megan in the debt team as my business is struggling due to the insulation funding been reduced heavily since April and I advised that I am going to be going bankrupt in December. She was very helpful indeed and Megan definitely deserves recognition for been so helpful thank you

The first lady I spoke to was absolutely vile asking me why I want to go bankrupt 😱 so I ended up shouting down the phone at her but she was saying things like you owe it you need to pay she was horrible towards me and then refusing to put me through to a manager so needless to say I raised a complaint about the first lady

It's like I said to Megan I suffer with anxiety and mental health and have just come back from the doctors about my mental health so the first lady shouldn't be allowed on the phones speaking to people like that

I've just been calling someone from Hrms and instead of solving my problem she cut the line
I've been waiting for the call for 10 minutes
I am very disappointed

Absolute disgrace something needs to be done they need to be held accountable for the shambles. We have been trying to sort out child benefit since April!multiple calls on hold for over 20 minutes then just cut off when you do get through no ones knows what they are talking about and all contradict each other.my wife was cut off after she was told she would be put through to another department when she called back after being on hold again she was told the system had been updated to say she had been given advice and support and told what to do next!this was a complete lie! Then they say you can’t talk to the people that are handling the claim and they don’t have any information! This cannot be correct!!! We have raised a complaint and told we will get a call back after 24 to 48 hours but I very much doubt that will happen!!!! All we are trying to do is switch the child benefit from my name to her name it’s that simple!!!! Clearly form these reviews there massive hailing in all departments. The staff are nice enough but clearly clueless likely not enough training.

Been trying to get my date of birth sorted since February and it’s now September as they have the wrong one on their system I sent a certified copy of birth certificate as requested. Have phoned numerous times to be told it can take weeks if not months for this to be sorted Tried again today after being on hold for an hour finally got through. They put me on hold and it cut me off! Phoned straight back same thing went to check with a manager put me on hold again! And it cut me off again. So I’m still no further forward. What is going on with hmrc ?

45 mins to speak with somebody, on this occasion, to be told “I can’t help you!” I wrote to HMRC 17/07 regarding incorrect Nat Ins contribution 3 and I am looking for a refund Site suggests I should have received a reply by 28/08. If I owed them I would be harassed for payment and yet I have to wait patiently for a refund. Why as a nation do we accept this poor performance from a government body. If this was a private company it would have gone out of business years ago.

I left UK almost 1 year and I keep calling to get a proof for child benefits and still nothing. 👎👎👎 All the time they saying they will send me but nothing....I called to cha ge the phone number even that they didn't do it. For what you get paid???? If you don't solve the people's problems???

Terrible service,
No clue or manners easiest answer is to put the phone down.

Most of the advisers are at home and don't have a clue

Been on the phone for 1 hour and 23 mins as of now. Send form in a month ago to authorise my accountant to deal with my tax affairs. Apparantly HMRC are struggling to do this. They also cant tell me why this has taken so long. I then asked for all my records, that they hold , to be sent to me as I have an urgent matter. I offered to pay for next day delivery. They said no and it will take 7 working days to receive my information. Appalling service .

If I could put no stars there would be no stars. I was recently informed by HMRC that they were changing my tax code because I had started a new job....I hadn't. Told them this and the woman on the phone ended my employment with them creating a P45. I'm a single parent working part time and now have universal taking money off me for a job I don't work at and an income I haven't received. I have told both it's clearly identity theft and have been passed from pillar to post by both saying I need to contact the other. Rang HMRC today and they have said because that lady needed my employment with them and created a P45 it's now saying that I'd confirmed getting paid by them. I can't stress how utterly unhelpful you are. So I'm now out of pocket and have someone using my details and have an increased tax code and am waiting on yet more phone calls back that don't happen. I will be putting in formal complaints

What a bunch of corrupt people, stealing money off the working poor, you should be ashamed of yourselves!!!

So unprofessional and incompetent. Having being told in a letter there was a system error on their side so I did not owe any money, I receive another demand fit the same money. Impossible to get through to anyone.
So worrying how shambolic it has become.

waste of time hmrc representatives. They are all kids and clueless reading off the webpage. pathetic!

in an attempt to erase , someone internally changed my name , how this is possible when a legal document or deedpoll would be required, is impossible and FRAUD. a Nat Insurance is for life. they refused for past 3 yrs to updae my address and send confrimation and in all calls have said nobody with my name exists on their records. adjudicators office are unfitt for purpose and in addition they have breached my fundamenal right to a cpy of my records and full file records and oher information requested. now reported to he united nations. Our ref 0043510

i will not be providing hem with a copy of my passport as i do no know wha hey will do wih it given what hey ahve already done so i is now at court. and no reliant on uk jurisdiction.
none of the complaints signed by a name either or on formal paper.

Rang HMRC to apply for blind persons tax allowance for my mother, told me on 2 calls I had failed security then admitted they had the wrong address where my mother has not lived since 1997 someone moved it ! According to staff have go to solicitor and pay certify Power of Attorney wheras govt website states give staff OPG codes over phone .Staff claimed could not enter details on screen which is a lie I used work HMRC as a tax inspector so now off to MP This review alert people to blind persons allowance which HMRC keep quiet about and problems POA as from experience I know HMRC couldn't give a toss about call time waits, incorrect info.They despite their claims do use e mails just not for taxpayers as they do not like give out names for obvious reasons

They hung up after a long wait and didn't bother to call back. Call was on 13.08.24 15.35.

ass - stinking up the gaff

Poor poor customer service and response. Spoke to no one. No one answered the call. On permanent hold. Would give zero stars if I could. Diabolical organisation.