HM Chairs Reviews 

123
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express deep appreciation for the exceptionally fast and reliable delivery services, noting that packages arrive very securely and ordered items match online descriptions perfectly. People also point out that the digital online platform is very helpful for identifying correct replacement parts, while customer support offers kind and efficient overall assistance throughout. Buyers often share that the refurbished chairs look and feel brand new while providing incredible comfort during daily use. However, some people mentioned experiencing initial delivery hiccups, receiving a faulty item initially, or finding that a specific chair design simply did not clearly suit their personal needs fit-wise.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of both... See more

Delivery service

Clients share positive opinions on delivery service, highlighting swift shipping and items arriving on time.... See more

Quality

People report positive experiences with quality, expressing high satisfaction and finding items well made and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs. I couldnt have asked for a better phone expe... See more

Rated 5 out of 5 stars

ordered a hydraulic gas lift replacement for my old herman miller size c aeron with the cylinder removal kit. Came quickly and the process to switch over was pretty simple so my chair was back to n... See more

Rated 5 out of 5 stars

Bought the replacement arm pads for the Humanscale Liberty chair. Arrived in time, decent quality (not as soft as original but pretty good), and fit very well. Basically nothing to complain about in t... See more

Rated 5 out of 5 stars

I recently purchased a refurbished Mirra chair from HM Chairs. There were a few initial hiccups with delivery and a minor issue with the chair, but the support from Adam was genuinely exceptional. He... See more


Company details

  1. Office Furniture Store
  2. Furniture Accessories
  3. Furniture Repair Shop
  4. Used Furniture Store
  5. Used Office Furniture Store

Written by the company

Based in London, HM Chairs specializes in high-quality Herman Miller office chairs and replacement parts. We offer a wide range of products, including the iconic Aeron, Mirra, and Embody chairs, along with essential chair parts such as arm pads, casters, and seat pads. Our services include expert refurbishment to restore chairs to like-new condition, ensuring comfort and durability. Customers can enjoy competitive prices, a price match guarantee, and both national and international delivery options. Visit our showroom in London or shop online to experience the comfort and quality of Herman Miller chairs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

123 reviews

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4.8

All reviews

(123)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Bought a refurbished Aeron Classic. Delivered within 48 hours. Honestly, it looks and feels brand new. Just perfect! I'm a very happy customer :)

19 September 2024
Rated 5 out of 5 stars

Great price, excellent service

Sold a Herman Miller Aeron chair to HM Chairs. They offered a good price and pickup. The payment was immediate. Very polite and efficient staff. The person who came for pickup took extra care to avoid damage to the wall as he carried the chair down to his van. Highly recommended.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Comfort – Perfect for the Office!

I ordered a refurbished Herman Miller chair from HM Chairs for my office, and it’s been a fantastic investment. The chair looks and feels practically brand new, and the comfort it provides is second to none. It’s made such a difference to my workday, especially during long hours at the desk. The team at HM Chairs were helpful and knowledgeable, making the whole buying process easy. Delivery was quick and the chair was well-packaged. I’m already considering ordering more for the rest of the office. Highly recommend their service and quality!

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing in every department

I received my Aeron Chair Size B in perfect condition, you honestly would not be able to tell it was second hand.

Sadly I had to return my chair due to it being too small.

So with this company I've gone through the ordering process and the return process alongside a concern of mine that I won't get into.

I can say through out everything the support and professionalism at HM Chairs has been outstanding, I am still going through a concern of mine but they have been with me every step of the way making me feel secure and valued as a customer, I will be doing further business with this company in the near future.

Highly recommend, from the shipping times, the quality of the chair and the customer support they offer, top marks.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic chair!

Absolutely fantastic chair! Exactly how it was advertised if not better. The kind man even put new wheels on them and the chair looks brand new, he was also very responsive and quick to reply and was friendly. Great addition to my office. I would definitely be getting one more from HM Chairs for my wife.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Mo From HM chairs was absolutely…

Mo From HM chairs was absolutely brilliant with giving advice to me during my purchase. Also great communication all around. I love my new HM chair which has made a big difference to my back. Soon I’ll go back to get a headrest as well!

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Great advice and keen prices

Great advice and keen prices, with fantastic customer service. Went out of their way to provide exactly what I needed.

24 July 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

Thank You very much! We appreciate your kind words! We will strive to do even better!

Rated 5 out of 5 stars

Very fast delivery, great chair

Very fast delivery, arrived next working day with a 1hr time slot. Chair really is in great condition. Would recommend

22 July 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

Thank you so much for your review. We are happy that our delivery was convenient for you!

Rated 5 out of 5 stars

High quality product as expected and…

High quality product as expected and rapid delivery. Excellent customer service

2 July 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

Thank You so much Amar! We try our best to deliver excellence, with effort and passion! Thanks for your review!!!

Rated 5 out of 5 stars

Great service!

Chair was as advertised and in excellent, clean condition. Packaged well and arrived in timely manner. Would definitely recommend.

19 July 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

Thank you so much Daniel! Your reviews is what makes our day and work even better!

Rated 5 out of 5 stars

Replacement Casters Work Great

The replacement used casters for my Aeron chair fit perfectly and roll smoothly and have returned the chair to its original ease of use. They were shipped very quickly.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

First class.

The condition of the chair was well beyond my expectations for a second hand chair, almost immaculate except for a couple of bits of paintwork rubbing.

Super fast delivery.

I cannot recommend enough.

21 July 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

Thank you so much. We appreciate you taking your time out to leave us a review. We, love feedback, because it always helps us improve!

Rated 5 out of 5 stars

Excellent Experience

The entire process, the communication, flexibility and the assistance during the collection was impeccable. I wish that there was more professionals that take pride in their work as HM Chairs team does. If I were to buy another office chair, or needing to recommend a supplier, HM Chair is definitely a place to go.

14 July 2024
Unprompted review
HM Chairs logo

Reply from HM Chairs

You spoil us with your kind words. Thank you so much. It makes us more motivated.

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