H&M Reviews 27

Worst possible customer service of any retailer that i have ever had the experience of. I was told my case would be resolved in 3 to 4 working days and after 7 days when i contacted them I was told they have not even reviewed my case. Imagine the frustration I have had. Their customer service team is the worst they don't even know the details on anything. Worst retail service.

Ridiculous that you can't pay with cash (Swedish kronor) if you are a tourist. Not everyo e has a credit card, and you can't always use your phone in another country. There should be a limit to the cashless society...

Finger weg from this eshop!
Very low quality goods sending from Poland. But, it wasn’t possible to return, because in shop the told me, that code from Rechnung is different than in jeans I want to return!!!! So they not accept it!!! Incredible!! And other jeans from order doesn’t come, and when I try to chat with them, they have just robotic response, so it was for nothing! In my Konto I saw, that they stornier jeans, but doesn’t informed me and not sent my money back!!!!
I will contact ESC!

As the title says I waited three week for a delivery that never arrived. The money has been withdrawn after just 2 day and I am still wating to get it back (currently 2 months). Customer service says I still have to wait as they can't do anything about it! Only order if you like to borrow your money to a multimillion dollar company, else order on Amazon and save yourself a headache!

Extremely unprofessional customer service. Customer agents do not know anything. They do not understand the question, they are not able to help you. It is a waste of time to contact H and M. And they do not have an email address to contact them: only chat or phon number. I especially would like to point out the unsatisfactory work of the agent Sarkan. He was rude, unprofessional and insulted me.

TERRIBLE!
Here I am, FORCED to write another bad review of H&M (specifically Austria and Germany) because AGAIN, they are messing up our account!!!
Do not shop online especially! The person in charge of their website, the IT department AND their customer service on social media, especially Twitter are HORRIBLE!
The IT department messes up your account every single day, making the balance higher than it should be, thereby costing you MORE interest (MONEY!)! I think someone is stealing from our account or just purposely messing it up. It happens every single day. Every time I check the account which because of the problems is now DAILY, the balance is wrong!! I can never shop because it says I have no money to shop with (which is wrong!) and if I ask for help via social medial, especially Twitter, I get treated very badly and also never get help. When I write messages to customer service, they don't help either. Every now and then someone is normal and helps but then it's wrong again the next day.
Also, if you call, it costs money and they still don't help. You get the run around.
We do all our child's shopping with H&M but will probably stop soon. What a waste of time, expensive and mess!
Sad because we like to shop with H&M but we are probably moving to Zara now. This is not worth the trouble!!!!!!!
p.s If H&M wants to fix this mess, I will gladly remove this bad review but until then, I will leave them all over social media and the internet, in as many places as I can. People need to know what is happening!