First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
Company replied
Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
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Stretchy lenses
Stretchy lenses, too big for my eyes, blurry, really wanted to use waldos but they have to do better with the material. My eyes were dry all day.
16 September 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi there,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
I am sorry to hear that our lenses were not the best for you.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
Waldo is a great company excellent…
Waldo is a great company excellent customer service always!!! Highly recommend!
3 September 2025
Reply from Waldo Contact Lenses
Thank you Tonia for your feedback and recommendation
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear WALDO is working so well for you.
Anita @ Team WALDO
CONSTANT delivery Problems...
In the 3 years I have been a loyal customer, ordering monthly or no monthly, there's not ONE time where there's been 6 months of consistent, on-time Delivery of my contacts. Customer Service has always been Great, but that doesn't mean a thing IF THE ACTUAL PRODUCT I NEED, is not on time when I run out of contacts, so that I'm able to SEE. It's just completely frustrating and quite ridiculous imo that a Company cannot even be 3x, 6x even 2x consistent. IF it's such a big company with many Customers, that makes it even WORSE. Make sure your Company can back up the Business they claim to care about and be concerned about timely delivery of such Necessary Medical needs. It's mind boggling to me to think that too much business for your Company to handle creates such a negative affect, when it should be the opposite. I think WALDO is large enough to Compensate for their problems. The "item" delivered to me this time, I couldn't even IDENTIFY. Not a box of contacts, NOT a box at all... It was a flat piece of wet, disgusting looking material of some sort.....?? What other products does WALDO create that I would be receiving something like THIS?! Furthermore, Customer Service verified the tracking number and it IS correct. But also had no clue as to WHAT this product was. CLEARLY not a box of contacts! I wrote "REFUSED" & RTS on it as advised by WALDO CSR and it's being returned. Meanwhile, WALDO offered a $10 credit... REALLY??! VERY terrible resolution. I'm now without contacts for 2 full weeks! Do BETTER WALDO.... PLEASE.
12 September 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Kym,
Firstly, thank you for being a part of the WALDO community, we value you as a customer and are sorry there was a problem with your order.
We have faced immense difficulties in the past year and there's no other way to say it, we've let you down. We know how important reliability and communication are to our customers and we've failed to provide either in recent months.
The good news is that we have made significant strides toward returning to normal operations and once again providing the quality, and reliability that customers like you deserve. We have a difficult road to returning to the standards you deserve and to regaining our customer's trust. But we are optimistic about the future and hope that you'll consider allowing us to make things right.
Our customer service team have helped resolved the problems you have had, thank you for getting in touch with them.
Anita @ Team WALDO
Scratchy lenses
Scratchy lenses , irritated eyes within hours after putting them in,
21 October 2024
Reply from Waldo Contact Lenses
Hi Emily,
We are sorry to hear you have found WALDO lenses to be uncomfortable, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Bad quality product
The contacts arrived fast, I've been wearing the contacts since Tuesday and I do not feel comfortable and I also got red eyes, I stopped wearing it yesterday due the reactions; I'm experiencing some kind of allergic reaction or rejection of contacts, which will actually require me to go to the optician and have my condition checked.
Unfortunately and for sure I will be canceling the product because isn't the quality I expected.
9 September 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Joaquin,
Thank you for giving WALDO a trial and are sorry to hear the lenses are not working for you, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Very rarely some people can be allergic to the moisturizing Hyaluronic agents that help with hydration. We have emailed you about this and look forward to hearing back.
Anita @ Team WALDO
Reliable and easy to use service.
Reliable and easy to use service. The lenses are the most comfortable I've ever experienced.
25 August 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Daniel, thank you
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Samantha
We are so happy to hear you love WALDO lenses as much as we do and it's great to hear they are working so well for you
Anita @ Team WALDO
Easy to order new contacts
Easy to order new contacts. No hassle to update my prescription and get it going again!
9 August 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Taylor
We are so happy to hear you find the WALDO website easy to use to make changes to your flexible subscription and continue your subscription
Anita @ Team WALDO
Reply from Waldo Contact Lenses
WALDO summed up perfectly Eric, thank you
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Anita @ Team WALDO
They ship unexpectedly with minimal…
They ship unexpectedly with minimal notice so that they can sell more. Typical subscription that could be good if they were not trying to rip you off
13 August 2025
Reply from Waldo Contact Lenses
Hi Christopher,
We are sorry to hear you feel you have not had a good WALDO experience.
WALDO is a flexible subscription service that can paused or cancelled at any time in your account or to change the next charge date. We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
I told them I didn’t like the hydro…
I told them I didn’t like the hydro lens’s. I thought I was ordering the original ones Waldo makes. They responded with sending me another box of hydro lens. #fail. I canceled my subscription
15 August 2025
Reply from Waldo Contact Lenses
Hi Ashey,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
I'd like to have our team look into this for you anf further assist on the matter.
Thank you for your patience and I hope that you'll give us the chance to make this right for you.
Best,
Nataska| Team WALDO
Recommended by my cousin for…
Recommended by my cousin for inexpensive yet high quality dailies. Was able to trial them for a good price and ultimately ended up purchasing. Thank you!
1 August 2025
Reply from Waldo Contact Lenses
Thank you for your feedback, and it's great to hear we were recommended to you
We are so happy you gave WALDO a trial and the lenses are working so well for you, as well as saving you money
Anita @ Team WALDO
exceptional customer service...have…
exceptional customer service...have gone above and beyond to help me with any issues...love the contacts..
15 August 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Kathy
We are so happy to hear you love WALDO lenses as much as we do!
It's great to hear we could help and are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Very convenient and affordable
Very convenient and affordable. The quality of the contacts is top notch. I've been using them for years.
1 August 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Elizabeth
It's great to hear WALDO can save you money without compromising on the comfort and that WALDO lenses are working so well for you
We are so happy you are a part of the WALDO community
Anita @ Team WALDO
My contacts are always shipped on time…
My contacts are always shipped on time and they are very comfortable to wear.
30 July 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Maggie
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you
Anita @ Team WALDO
Inconvenience
Two times I was sent contacts when I had paused my account. The first time I had to pay $6 to the postman and the second I returned to sender. Its not a bid deal, just an inconvenience.
12 August 2025
Reply from Waldo Contact Lenses
Hi Kim,
Firstly, thank you for being a part of the WALDO community and are sorry to hear you have not had a good WALDO experience.
Looking at the logs your subscription had renewed on August 11th at 07:44 and the pause had been done at 20:30 on the same day, hence why the order had been processed. Thank you for contacting our customer service team who have helped.
Anita @ Team WALDO
Mediocre at Best
Order arrived destroyed and missing items which were replaced. Instead of shipping the usual ones I purchase I received the less expensive ones without B-12 which are not working well at all.Going to have to find somewhere local to purchase from or go back to glasses.
6 August 2025
Reply from Waldo Contact Lenses
Hi Paul,
Thank you for your feedback and I apologize for the frustration you've experienced with this order.
We were able to set up a replacement order to get your lenses out ASAP. I've asked our Customer Service team to reach out to you with the details.
Again, I want to thank you for taking the time to provide this feedback. It's clear that we've let you down this time and I want to sincerely apologize.
Best,
Nataska| Team WALDO
I had a great experience with Waldo
I had a great experience with Waldo. They provide excellent contact lenses and offer fast shipping. I’ve been using their products for a couple of years. They only sent the wrong lenses once, but their customer service was polite and resolved the issue right away. I will definitely be ordering from them again.
5 August 2025
Reply from Waldo Contact Lenses
Hi Tegan,
Thank you for your feedback.
I am glad to hear our customer support team was able to quickly resolve the issue with your order.
Our customer support team is always happy to assist.
Best,
Nataska| Team WALDO
Charged my card even after I declined…
Charged my card even after I declined payment numerous times before. Wasn't able to pay my full rent and now I have to pay 150.00 in late fees. Very disappointed. Says it was supposed to be delivered today and when I tracked my package, the delivery date was changed sometime today to 8/23/25. Unacceptable. I'll get my refund but who's gonna refund me the 150.00 in late fees I now gotta pay due to your poor customer service
12 July 2025
Reply from Waldo Contact Lenses
Hi Travis,
We are sorry to hear you feel you have not had a good WALDO experience.
WALDO is a subscription service, and the next charge date is advised at checkout, you would need to cancel by this date if you did not want to continue your subscription. This would also have been confirmed in your welcome email, which was sent explaining how the subscription works, how to amend your subscription and what will be charged. Our Terms and Conditions also explains how the subscription works. The 1st subscription order arrives 12 days after signing up for the free trial to ensure you would not be without lenses once the trial has finished.
Our customer service team are always more than happy to help at hello@hiwaldo.com and could have cancelled the subscription for you if you had contacted us, preventing any charges as opposed to declining the payment. Declining a payment does not cancel the charge, it simply postpones it to try again later, like all subscriptions. You are able to manage your subscription by simply logging in to your account to see the charge dates and move if needed, or order a month at a time rather than 3 months in bulk.
Anita @ Team WALDO
Waldo contacts are prompt
Waldo contacts are prompt, fast and convenient. The contacts are comfortable and the website is very easy to navigate.
30 July 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Robin, thank you
It's great to hear WALDO lenses and the flexible subscription are working so well for you, as well as arriving on time
Anita @ Team WALDO
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