First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
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Review summary
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I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
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Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17K reviews
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Replied to 91% of negative reviews
Typically replies within 1 month
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These are great
These are great! I definitely Will be ordering more. These are easy to wear they are soft. I’ve ordered from other online companies and these hands down the best I’ve found. My prescription is -7.00 in both eyes and the vision seems to spot on. The price is excellent. They send Weeks worth to try.
30 October 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Kelly
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working so well for you, and it's great to hear we can save you money too
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Mary
We are so happy to hear WALDO is working so well for you.
Anita @ Team WALDO
Ease of ordering
15 October 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Mark
We are so happy to hear you find the WALDO website easy to use for placing an order
Anita @ Team WALDO
Did not solve my problem
Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could not do it without a prescription sent to you. I called later that day got a different person who tried harder and solved my problem immediately. I will be giving her a great review
4 October 2025
Reply from Waldo Contact Lenses
Thank you Robbie for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 but are sorry to hear you had to call back to get things resolved. We will have a look into this and are happy to hear we were able to help the second time.
Hopefully we can turn the star into 5 stars in the future.
Anita @ Team WALDO
After the post office returned my order…
After the post office returned my order I called Waldo customer service. They were so pleasant and helpful. I think they went out of their way to help and get me a new order shipped. I will remain a waldo customer for years to come. Thank you!
3 October 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Laurie, thank you
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear we could resolve things for you
We are so happy to hear you are a part of the WALDO community
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Firstly, thank you for being a part of the WALDO community Hiolly, we value you as a customer and are sorry there was a problem with your order.
The good news is that we have made significant strides toward returning to normal operations and once again providing the quality, and reliability that customers like you deserve. We've bolstered our supply chain and fulfilment teams and have resumed shipping orders.
Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Always on time
1 October 2025
Reply from Waldo Contact Lenses
Thank you for your feedback James
We are so happy to hear your WALDO flexible subscription is working well for you and your lenses arrive on time.
Anita @ Team WALDO
Delivered on time
Delivered on time. Great lenses. Kept in easy to open containers. Most importantly, just in saline water .
30 September 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Veronique
We are so happy to hear your WALDO lenses are working so well for you, they come in saline with added Hyaluoronic acid agents that helps with comfort and moisturisation.
Anita @ Team WALDO
Shipping time was minimal
Shipping time was minimal, the contacts feel great (I can hardly feel them) and the price was very fair.
10 October 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Heather
It's great to hear WALDO can save you money without compromising on the comfort, and we are so happy to hear they arrived on time.
Anita @ Team WALDO
I love the Waldo experience
I love the Waldo experience! Ordering is so easy and straight forward. The price is 100% fair and the quality has been second to none every time. 10/10 I highly recommend!
3 October 2025
Reply from Waldo Contact Lenses
Waldo summed up perfectly Stephanie, thank you and for the recommendation
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you
It's also great to hear WALDO can save you money without compromising on the comfort
Anita @ Team WALDO
I have no complaints..I love these…
I have no complaints..I love these contacts plus it saves me money and the best part is it get delivered to me..Waldo has great communication, customer service!!
10 October 2025
Unprompted review
Reply from Waldo Contact Lenses
Waldo summed up perfectly Laura, thank you
It's great to hear WALDO can save you money without compromising on the comfort and you love the lenses as much as we do
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Luz
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Arnold
We are so happy to hear you find the WALDO website easy to navigate to place an order for lenses
I'd great to hear you are a part of the WALDO community
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Kimya
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Hi Tanya,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
Waldo contacts lenses is my go-to…
Waldo contacts lenses is my go-to contact lens company. The product is 2nd to none and shipping has been great. Thanks!
13 October 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi there,
Thank you for your feedback.
We are happy to hear that our lenses are working so well for you.
Thank you for taking the time to give us feedback.
Best,
Nataska| Team WALDO
The lenses are fine
The lenses are fine. However, actually receiving the product when promised hardly ever happens.
6 October 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi there,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
Im sorry to hear that you have not been receiving your orders.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
Great Value, quality and service!
Ease of ordering process, good quality lenses and quick service and delivery are all you need and these guys have it all... highly recommend!
6 October 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Harry,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
I have never had any problems with…
I have never had any problems with shipments nor the quality of the contacts. The only complaint I have is the size of the outer boxes they are shipped in, they used to be much smaller and I’m sure the old boxes cost more to purchase but I believe there should be a cost effective smaller box.
12 September 2025
Reply from Waldo Contact Lenses
Hi Melissa,
Thank you for your feedback. We are appreciate your feedback and will look into your suggestion further.
We are happy to hear that our lenses are working well for you.
Best,
Nataska| Team WALDO
Did not answer or help with what I…
Did not answer or help with what I needed. Kept sending the exact email over and over again. Worst customer service
1 October 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Shanyn,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
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