HitPaw 

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See what reviewers are saying

Rated 5 out of 5 stars

Excelent product it great when you pay for something that really works and works as discribed very happy with the result and the product keep up the good work

Rated 5 out of 5 stars

The customer service is very responsive; they resolved all my issues. I want to say that HitPaw software is fantastic! It allowed me to enhance my videos to high-resolution 4K.... See more

Rated 5 out of 5 stars

I love the software - I like having all the features and functionality under a single pane of glass. I've needed support twice (moving computers and purchasing credit under the wrong profile), and t... See more

Rated 1 out of 5 stars

I signed up with HitPaw for software that I believed would work with improving a video, and found out after opening the software and seeing what the capability was, it was not going to be do the job.... See more

Company details

  1. Software Vendor

Written by the company

Founded in 2019, HitPaw is an emerging software company in video edit/convert, image edit, meme makers, and many other fields. We are a new team with more than 5 years of experience in media tool development. We have 150+ professional engineers, joined by an increasing number of outstanding video creators.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and Best Software & Great Support!

I recently purchased HitPaw and was very satisfied with the features. The installation was smooth and the user interface is easy to use. Even though I encountered a problem with the license unbind limit, the customer support responded quickly and offered a fair solution. I appreciate their prompt help and willingness to resolve the issue. Now I feel confident continuing to use HitPaw on another computer. Highly recommended!

7 December 2025
Unprompted review
Rated 5 out of 5 stars

I have used this product for my video…

I have used this product for my video edits, audio edits and best to make music and videos. I am a 25 year old dj and love this product. I have 5 dj friends also using this product and love it. Set up your music with bpm only or accapella edit. Video edits is amazing and easy to use… Try this product and you will see why we all love it… also note: you can edit pictures with background removal., bye bye hard to use picture editing software. This product has so many weapons to use and price is so affordable.. you will love this product..

6 December 2025
Unprompted review
Rated 1 out of 5 stars

I downloaded the app to enhance a…

I downloaded the app to enhance a photo, signing up for a one month subscription for $34.28 which was due to expire on 12-28-25. I then received an email stating that my card was going to be charged for 79.99 due on 12-06-25 for an additional service I did NOT order. Fortunately I was able to cancel it before the charge went through. Totally unscrupulous!

5 December 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re truly sorry for the frustration this situation caused you, and we completely understand how unsettling it must have been to receive a charge notification for something you didn’t intend to purchase.

From what you described, it appears that an additional 7-day promotional plan may have been activated accidentally. These trial plans renew automatically if not canceled before the renewal date, but we understand this can be confusing, and we sincerely apologize for the inconvenience.

We’re glad you were able to cancel it before the charge was processed. To ensure everything on your account is correct and that no unwanted subscriptions remain active, we’d be happy to check this for you.

If possible, please share your order email or order number, and we’ll review your account immediately.

Thank you for bringing this to our attention, and once again, we’re very sorry for the trouble caused.

Rated 5 out of 5 stars

Quick response from technical support

I bought the lifetime license for Hitpaw Vikpea and for some reason the software stopped working in less than 2 months. Hitpaw staff have been working with me in an attempt to fix the problem and they have been very quick in their responses. I really like Vikpea's general restoration model as it is better than even the Topaz models for many videos when doing a 1x enhance, which is simply incredible. I tested almost a dozen different AI Video enhance/upscale software and I've been using Topaz and Hitpaw primarily for different but I've been using Hitpaw's general restoration model the most since I purchased this because it is so good and relatively fast.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

A company that never offers refunds

It's confirmed! This is a complete scam company. On November 12th, they emailed me saying they would arrange a refund, but the promised time has long passed and I still haven't received it! I have their email evidence. Please, everyone, do not buy their products. None of the functions advertised on their website work, and there is absolutely no possibility of a refund. Please, everyone, do not buy from them!!!

3 December 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

We’re very sorry for the frustration and inconvenience you experienced — we completely understand why you’re upset.

Regarding your refund, our records show that your refund was successfully processed in November, shortly after your request. Since you mentioned you still haven’t seen it, we kindly suggest checking the following:

The bank or PayPal account used for the original purchase

The statement for November and December, as some banks display refunds under different transaction descriptions

Whether the refund may have been applied as a credit reversal rather than a new incoming payment

If you still cannot locate the refund, we’re more than willing to assist further. Please reply with:

Your order number
A screenshot of your recent statement (with sensitive information hidden)
so we can trace it again immediately.

We sincerely apologize for the confusion, and we’re here to make sure this gets fully resolved for you.

Rated 5 out of 5 stars

HitPaw FotorPea is a valued tool for improving photo quality

I have been using HitPaw FotorPea for the past year to improve the quality of photos of all kinds – in either color or black & white – that are blurry or low resolution or require clean-up/restoration. The settings allow for output appropriate for the various use and function – fun/playful or realistic/professional. I have tried other products but have found HitPaw FotorPea to be consistently effective in achieving the quality of correction and output that I am seeking. And I continue to learn about new features and capabilities. Highly recommended!

28 October 2025
Unprompted review
Rated 1 out of 5 stars

This software is a total scam

This software is a total scam, their product does not work, they will refuse a refund even when your reasons are within their policy, and they will be malicious to the customer when you ask for one. Do not risk giving them your money.

24 November 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi,

We’re very sorry to hear about your experience, and we sincerely apologize if our support left you feeling frustrated — that is never the experience we want for any customer.

We want to clarify that we never refuse a refund when a request meets our refund policy, and we are committed to handling all cases with respect and fairness. To understand what went wrong and ensure we review your case properly, we would really appreciate it if you could provide your order number or the email used for the purchase. With that information, we can check your request directly and make sure it is handled correctly.

If the software did not work as expected on your device, we’re also happy to help troubleshoot or provide an alternative solution that fits your needs.

Your feedback matters to us, and we truly want to resolve this in a fair and transparent way. Please reach out so we can assist you.

Rated 3 out of 5 stars

Support team quickly repplied

Support team quickly repplied with an exceptional offer, but sadly the software its not up to the task or the performance it promises. But far from being able to correct footage quality, might have good uses for unexperienced users with no robust expectactions

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Grandpa's voice

What started out as a little hobby project for my daughter, to clone her late grandfathers voice to say lovely things she missed hearing. I myself was genuinely happy hearing his voice again.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

I was able to hit the ground running

I was able to hit the ground running, without having to spend days in training. I found the layout to be intuitive and easy to use. I particularly liked the way I could just drag and drop my animations, voice and background sounds onto the film reels in the lower screens. It gets the job done.

15 October 2025
Unprompted review
Rated 3 out of 5 stars

Effectively 'blackmailed' to give them a good review

UPDATED: 01/12/2025
After posting my original one-star review here, they contacted me and agreed to transfer my licence to the new email address.

ORIGINAL (ONE STAR) REVIEW

I contacted them as I needed to change my email address (the registered one has been transferred to a new company and is no longer available).

Despite having paid for a perpetual licence, they said I could not move my licence to a new account... UNLESS

'you can submit a 5-star review for our service and send the review screenshot to us, we will change another account for free.'

In my book, this is blackmail!

26 November 2025
Unprompted review
HitPaw logo

Reply from HitPaw

Hi there,

Thank you for bringing this to our attention, and we are truly sorry for the experience you described. What you were told is not an acceptable practice and does not reflect our company’s policy or values. Your license should never be dependent on leaving a positive review — and we sincerely apologize that you were given such a message.

To resolve this properly, we would like to help you update your email address and transfer your perpetual license without any conditions or additional requirements.

To proceed, could you please provide us (privately via support) with:

Your original order number,

The old email address associated with the purchase,

The new email address you would like to use.

We take this matter seriously and will ensure it is corrected immediately. Thank you again for bringing it to our attention — and our apologies for the frustration caused.

Rated 5 out of 5 stars

HitPaw Delivers! Combination of excellent support and powerful features

A great customer service experience can truly elevate a video converter application, and this one delivers exactly that. The support team is exceptionally responsive, providing quick, clear, and helpful guidance whenever issues arise. Whether it’s a question about converting specific file types or troubleshooting a technical concern, the agents communicate with patience and professionalism. The software itself is also remarkably user-friendly, offering smooth navigation and reliable performance. It handles multiple formats with ease, and its additional tools—such as AI-powered video enhancement—make the experience even better. Overall, the combination of excellent support and powerful features makes this video converter a dependable choice for users of all levels.

24 November 2025
Unprompted review

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