HitBTC Reviews 

Surprise ce matin en tentant de me connecter sur le site HitBTC : "France is a restricted area !" donc inaccessible depuis une adresse IP en France.
Réponse du support : "As we can see, you are attempting to log in using an IP address of a restricted region. Please note that HitBTC has temporarily suspended providing virtual (crypto) currency exchange services to residents of France, and you cannot use our Services from an IP address registered in this region. I am sorry for this inconvenience.
Thank you for understanding." Ben non, je ne comprends pas ce qu'on ne m'a pas expliqué !
Impossible d'accéder à mon portefeuille et empêcher les prélèvements mensuels systématiques pour cause d'inactivité.
Qui pourrait dire si la Belgique, la Suisse, ou autre pays limitrophe est à la même enseigne ?

Day light fraud.

My experience is the same as all the previous reviews. The company disabled my account for no reason and without notice so my login details do not work, I was then asked for many forms of personal identification proof of address which I provided but the would not accept my bank statement with the balance and transaction information blocked out (why would they need this detail!).

I’m unwilling to provide any more information to what has been provided as they have suffice evidence to validate my identity and it feels completely fraudulent.

Not only have they stolen my crypto but it seems they are moving into identity theft. Complete fraud! Do not trust this service! Major risk of stealing your money and also your identity!!

I really don't understand, so there's no monitoring body in the world that can stop Hitbtc?

Fraudsters!!!
Without any prior notice, since 2021 they started charging an "inactivity fee". With the fee, they stole 75% of the portfolio. Most of the tokens are locked due to technical problems. You can't trade the tokens, you can't withdraw them, you can't do anything. And they charge a fee every month until the balance drops to 0. Recommendation: AVOID!!!
Run away from this exchange immediately, no matter what.

They are criminals! I had some Kin token on Hitbtc. In Oct 2021 I wanted to withdraw the token they said they no longer support the chain, and didn’t let me withdraw. I messaged them again in 2022 . They still didn’t let me withdraw. I checked my account again today they have been charging me ‘inactivity fees’ each month and now all my eth and Kin balance are now 0! They are stealing from you! Stay away!

They should be shut down as they stole everyone’s doge which I’ve been emailing them for over 4 years without no solution and they keep saying the wallet is down for maintenance. They are a scam and they know it. They will get what’s coming to them.

Bloody scammers! I lost my phone/google authorisation. I contacted them to recover/reset my account. Gave
them every piece of personal information they should need to do so but their main goal is to steal people’s accounts at the minimum chance. Thiefs!

Since few years they have disbaled DOGE coin withdrawals. Now they removed DOGE coin from their trading instruments and keep charging Inactivity fee from my DOGE coins. This is pure THEFT!
NEVER deposit anything to HitBTC!!! SCAM!!!

According to Markets in Crypto Assets Regulation (MiCA), the clients should be able to withdrawal any asset at any time. You blocked our asset for the last 4 years and take inactivity fee from these assets. Why the clients need to deposit other asset or fiat if you can disable the withdrawals and trading at any time?
Soon or later Interpol and FBI will find the place from where you operate, your bank accounts will be blocked and you guys will go to the prison!!!

I never expected them to resort to such a sneaky tactic of charging an inactivity fee to take your money. This issue should be reported to regulators for review, as it seems to be affecting many others as well.
THIEFS THIEFS

The company stole almost 2 BTC (over $170.000) and they are not willing to refund. They also not cooperate with Law enforcement and don't respond their requests. The case has been reported to IC3 and Interpol. I strongly warn against investing any money in this crypto platform.

HITBTC HAS my funds for 4yrs and i have done all verification needed and they still held my funds, since 2020-2024, the amount of 0.51 btc is still with them and they dont want to release the funds.

I need help with this

I have send them every document they asked me to unlock my account wich was locket for no reason and after provide everything they ask the not responding to emails lol and i have money in there in the wallet !

Hi
I want to inform everyone that I am a victim of a crypto theft which happened on Sept 28th/29th . All assets in ETH, BTC and USDT were transfered to HitBTC. The police has already requested HitBTC to share the information, but as I know there has been no reply so far as of today October 15th 2024.
I will appreciate any info which could help in crypto recovery or/and finding a thief.
Of course I will change rating as soon as my assets are recovered or the exchange provides all the necessary information to Law Enforcement.

Hitbtc have now said that they won't allow access to any customer from an IP address in the UK, this comes after first telling me that I have 14 days to withdraw my funds before they close my account for no reason. My account was worth about $5000 at the time. This came after I complained about them removing a coin (ADS) from the exchange without warning or compensation (I had about $550 worth of that coin at the time). So after demanding that I withdraw all of my funds before they close my account, they then immediately blocked my account. After a couple of months of emailing them trying to get access to my account, they the say that they no longer allow access from IP addresses in the UK, as well as many other European countries. Then they just nonchalantly say that they can't help me any further with my problem, oh but it gets better, they'll still continue to deduct the account inactivity fee, despite the fact that they're the reason I can no longer access my funds. I'd been actively trading on the platform for several years, and built my account up from a very small amount, but this is how they treat people. If anyone would like to view my emails, then you're more than welcome, but whatever you do, don't touch Hitbtc with a bargepole, and if you have an account now, then get your money out as soon as you can,... IF you can! If you have problems with them, contact your MP, MEP, FCA, etc. Start building a network of people to take action against them, use every social media platform you can to expose them.

I will file a criminal complaint with the licensing authority! Dispite multiple KYC verifikations, I lost four-figure amounts in a exchange. You no länger have access to the funds! Not wird me! I have more than 50.000 reach on social Media!

A total scam!!!!
They Steal your money if you not use the account. Its not their concern if I do or not. Without notice 50 usd a month, why not send a notice before!?
And nobody reads their 100 pages terms when signing up. A police report is signed against this Fraud. Stay away!!!

Was a client of Hitbtc from 2018 and was KYCed long time ago.
Good years for this exchange has passed away. Trading volumes has degraded seriously for the last years.
Recently I decided to withdraw all the rest funds from exchange.
This action triggered some security system that reset my KYC and initiated repeated KYC.
All operations for account are now blocked with 'Currency operations not available' error.
Passport and Address were verified without a problem but later I received the following email:

---
Dear Trader,
We have reviewed the documents you submitted in our KYC form, and in order to pass the verification process we need some additional information regarding the source of funds for the following transactions:
{{5 randomly chosen small deposit transactions from 2020 to 2023}}
The source of funds report has to chronologically describe all the actions you have performed with these funds before sending them to HitBTC, e.g. purchasing, exchanging, transferring from one address to another.
Please attach full-display screenshots confirming each step making sure each of the mentioned transaction details (hash, address) are visible.
For example, if you obtained these funds on another crypto trading platform, please provide us the full-display screenshots of your deposit, trading, and withdrawal history on that platform so that the transaction history of the funds would be clearly traced.
Note that wallet screenshots as well as public blockchain explorer data alone cannot serve as a satisfactory source of funds report.
---

For every clarifying question I was getting the previous letter.
I think the aim was to catch me with some wallet, exchange or service that stopped working or where transaction history can't be obtained.

I've spent 2 weeks collecting requested transactions and provided all info that was possible to obtain at the current moment.
Then I got the reply:

---
Dear Trader,
Thank you for the information you have provided. Unfortunately, some of the requested data is still missing.
The source of funds report has to chronologically describe all the actions you have performed with these funds before sending them to HitBTC, e.g. purchasing, exchanging, transferring from one address to another. Please attach full-display screenshots confirming each step making sure each of the mentioned transaction details (hash, address) are visible.
{{2 deposit transactions from 2023 for 80usdt in total}}
If you obtained these funds on another crypto trading platform, please provide us the full-display screenshots of your deposit, trading, and withdrawal history on that platform so that the transaction history of the funds would be clearly traced.
​---

2 rejected transactions came from other CEXes that doesn't support to view old transactions from web but allows to download transaction reports in XLS/CSV files.
So most probably these Excel screenshots caused verification reject but I have nothing more to provide.
And again, not possible to ask any clarification question. The same letter is replied. Everything is done to avoid you to pass verification.

Conclusion: do not store any funds on Hitbtc thinking it's a safe place. They are just waiting the moment to steal all the funds.

17 Jun 2024: Hitbtc's response to my review showed only a deliberate misrepresentation of the facts stated in the review. No hashes or account id was requested from me.
27 Nov 2024: 6 months of account blocking. Hitbtc started applying Inactivity fee (50 usdt) for my account. It is very convenient position - block the account and withdraw inactivity fee every month. My attempts to unblock are ignored.

Fast KYC. Surprisingly let me withdraw over $10k held with no issues.
Thank you hitbtc. Great experience

6 weeks to process a refund amd still no success vs Binance that took only 5 hours.

HitBTC's app does not allow you to enter a memo/tag when transfering XRP, only via the full site.

I transfered the funds to Binance and it could not be allocated due to the lack of a memo/tag.

I logged a ticket with Binance. Within 5 hours the matter was resolved and funds returned to my HitBTC account.

I logged a ticket with HitBTC and 20 emails later and still no refund.

They are clearly not the most advance crypto exchange if it takes 6 weeks to re-allocate my funds. On top of that they charge a $100 penalty fee vs Binance 0.05 XRP fee to resolve the matter.

They are definitely stealing people's money. They are a joke and thieves.

Made an account back in late 2020, and preformed multiple trades, as at the time HitBTC offered many altcoins which were not available else where. Relatively easy to use, and overal a decent exchange until I found that after a period of inactivity they plundered my account and sold of all my coins without my consent, as a so called “Inactivity Fee”.
They sell of any of your coins to the valutation of 30 USDT for each month of inactivity. This was added to their T&C’s without informing their customer base, so they are straight up thieves. Periodically login in to check your account isn’t enough, so be warned stay clear of these parasites. I would advise anybody that has coins on this exchange to transfer them else where and close their account. 0/10 wont use again.