They responded to my concern promptly and gave me everything I needed to remedy the situation. Hismith delivers above and beyond on service of their top of the line products!!! Thank you Hismith... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed order 11 days ago. Not delivered despite a 3 days delivery time. No tracking number provided for the delivery. Multiple emails and messages via website chat left unanswered. No phone number to... See more
Company replied
My 1st use of this Hismith sex machine was with a new Doc Johnson, Ultraskyn Realistic Jason Luv 10 inch long by 2 inch dia vac-u-lock dildo. I got a wonderful pounding. I have a couple close friends... See more
Bought a squirting dildo for which there is no lube on the market safe for internal use, according to the guidelines on Hismith's own website. When I asked to cancel this order less than 2 hours afte... See more
Company details
Written by the company
Hismith is a design, development, and production of an integrated company. we focus on high-end sex machines design and production. Our goal is to help our customers pursue ultimate pleasure in private life. Our business philosophy is symbiosis and win-win with other brands.
Contact info
Hismith, C/O 14310 Ramona Ave, 91710 , Chino, United States
- 121452245
- service@hismith.com
- hismith.com
3.9
Great
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products, great customer serrvice!
My order was shipped fast and the product is of high quality. I did receive an incorrect item, I emailed them, they replied the same day and I was sent the correct item right away. Great customer service.
2 July 2024
Unprompted review
Reply from Hismith Official Store
Hi sugapac
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Reply from Hismith Official Store
Hi lilith bonjovi
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
A+ Customer service
Customer service was so fast I chose the chat option and was amazed with how quick I got a response. Agent was able to answer my questions and helped me with my order. I give them A+ for customer service can only imagine their products living up to their service thank you 🙏🏼.
26 May 2024
Unprompted review
Reply from Hismith Official Store
Hi Delilah Rose
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Very responsive to fixing problem that…
Very responsive to fixing problem that was not their fault. They were timely in their response and went above and beyond what they needed to do.
24 May 2024
Unprompted review
Reply from Hismith Official Store
Hi Alex Bennington
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Great customer service and helpful…
Great customer service and helpful agents
22 May 2024
Unprompted review
Reply from Hismith Official Store
Hi HK
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Amazing product
Amazing product! Very well made and high quality! Also the customer service is super friendly! Highly recommend!
2 April 2024
Unprompted review
Reply from Hismith Official Store
Hi Alexis The Baddest
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Great product
Great product, high quality materials. I highly recommend!
12 March 2024
Unprompted review
Reply from Hismith Official Store
Hi DanMuscles
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
For what you get, they should probably charge more...
We were looking for a premium sex machine that was powerful, fast, quiet, and easy to adjust. If these are what you want as well, get the 4.0 Premium (HS03-APP). From purchasing to setup and usage, this machine and company delivered on every front.
At first we ordered just the machine from the website, but then purchased additional accessories from their Amazon store. Once everything came, the unboxing experience was impressive, with discreet packaging and a well-designed carrying case. It was also a very light package!
Setup was a breeze, with intuitive assembly and easy plug-in cords. The machine's motor impressed us with its quiet operation, even at higher settings. The controller's simplicity and safety features, like the stop button, added to the convenience.
During my first ride, the machine's power and speed left me uncontrollably grunting and thinking "This machine is TAKING me." Whether in manual or automatic mode, it provided intense pleasure without interruption. For anal use with a bigger Bad Dragon, you don't have to worry about lack of power, but I would recommend positioning against a wall for stability.
Switching to vaginal use for my wife, the machine effortlessly handled larger attachments and varied positions. The KlicLok attachment connectors prevented our dildo from spinning, making the curve hit all the right places.
After weeks of use, the machine continues to perform flawlessly, showcasing its engineering and high-tech attention to detail. For those seeking luxury tech without the premium price, the Hismith 4.0 Premium is a game-changer. Hismith was great to answer questions I had as well!
13 March 2024
Unprompted review
Reply from Hismith Official Store
Hi Fire Feet
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Bad customer service on faulty product
I received a Pro 2 machine which has been faulty assembled, the main machine was broken, as the screws has clearly been forced into the machine, I bought the machine through a local shop, and they have tried to talk with Hismith about it.
Hismith claims that I have destroyed the machine, but the screws is not a customer assembly part, the machine has never been used and still have not. Hismith refuses to help with a solution and leave me and the local shop on our own.
The local shop is kind enough to find a solution, but I really think it’s a bad customer service from Hismith.
In the future I will definitely choose a different company that actually cares about their customers.
I cannot say anything about the Quality of the machine as I have not tried it, but first hand experience is not good.
29 February 2024
Unprompted review
Reply from Hismith Official Store
Dear Customer, thank you for your order, we can not find any order information from hismith.com, please make sure you offer the correct information
The support team got back to me very…
The support team got back to me very quickly when I had a problem with my machine. 10/10 company and definitely 5 star review!
7 March 2024
Unprompted review
Reply from Hismith Official Store
Hi Aiden Camacho
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
I had had a wonderful time at their…
I had had a wonderful time at their customer service,Jess was wonderful to deal with,informative and very professional!! A true asset to their team!!
21 December 2023
Unprompted review
Reply from Hismith Official Store
Hi Jon Amburgey
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Delivered extremely fast
Delivered extremely fast, in working condition, and packaged very well!
Thanks!!!
9 December 2023
Unprompted review
Reply from Hismith Official Store
Hi Tyler Matthews
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Amazing customer support and fast…
Amazing customer support and fast response time. 10/10
22 October 2023
Unprompted review
Reply from Hismith Official Store
Hi Eric Hamelin
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Hismith APP Controlled Machine
This is a very good machine in case of low noise and usage.
Hismith APP gives some interesting experience but unfortunately it doesn't provide the ability for full control to get some more predictable behavior, due to there isn’t motor rotation control by rotation angle (it doesn't have a rotation angle sensor).
For example you can't program it for fast insertion and slow out or vice versa slow insertion and fast out, as also if you run already recorded records from you or other users it will not do the same for each time of execution.
I very hope this feature will appear in the future, and I can't find any other sex machine which provides such an ability.
21 October 2023
Unprompted review
Reply from Hismith Official Store
Hi Sam Smit
Thanks so much for the 4 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
The premium machine is the best…
The premium machine is the best purchase I’ve made in years. Their customer service is top notch and always responds quickly as well.
22 August 2023
Unprompted review
Reply from Hismith Official Store
Hi Troy Smith
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
The suction cup makes it easy to unstuck.
The suction cup is easy to lift up so it makes it much easier to unstick from the surface it is sucked onto. and I love how soft and flexible the toys are.
17 August 2023
Unprompted review
Reply from Hismith Official Store
Hi Cody Cummings
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
The company was helpful
The company was helpful, quick and very nice. It was noticed that customer satisfaction was the priority
14 August 2023
Unprompted review
Reply from Hismith Official Store
Hi Tim Hen
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Convenient and simple!
I just purchased a hismith premium sex machine 3.0 and the store was convenient, offered free shipping, and my favorite thing was the coupons they give you right on the site so you can save money without having to search all over the internet for voucher codes!
14 August 2023
Unprompted review
Reply from Hismith Official Store
Hi Madison
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Amazing products and amazing service
Amazing products and amazing service. Always open for feedback from customers who use/own products to make future products even better. Keep up the good work!
28 June 2023
Unprompted review
Reply from Hismith Official Store
Hi JvK
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
Amazing products, even better customer service!
My spouse and I own two HiSmith Premium machines and we've been using them quite regulary for the past 6 months as well as several of the attachments and we've been satisfied (hehe) customers ever since.
What does stand out to me however is the unparalleled customer service I experienced so far. We invited the HiSmith and Eropair Officials to our small Discord Server (Server is created for people who own the Machine) and the overall support we got from the person behind the Eropair account so far is beyond amazing. I generally enjoy talking to them because they seem actually interested in learning what we, the customers, want. They give fast and helpful feedback as well as advice. We threw out some ideas and they were so quick to get our ideas to the actual people who can make it happen and told us right away what the people in the company were saying and how they responded. They are always very transparent with what they are saying. I honestly don't even feel like talking to customer service, it's just a friend who happens to have a direct line to the HiSmith people. 100/10. That is what makes a company who already has a great product, a really great company. ❤
28 June 2023
Unprompted review
Reply from Hismith Official Store
Hi Charlie
Thanks so much for the 5 star review :)
So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life.
I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help.
Kind regards,
Hismith Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.