Second time ordering a car BMW 1 SERIES M sport from Hippo. The communication from Crystal was first class, nothing was any problem for her, she was continually keeping us updated on everything, and s... See more
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Review summary
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The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even... See more
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Todd at Hippo made this potentially nerve racking experience getting car so easy and a real breeze. I was very concerned about getting credit because of past issue but Todd at Hippo did me proud... See more
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Andy B was extremely helpful, he explained everything clearly, thoroughly and in a highly professional manner. Very friendly and excellent customer service, this is by far the best car delivery /... See more
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Company details
Written by the company
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Contact info
Trident Park, BB1 3NU, Blackburn, United Kingdom
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Simple, straightforward and friendly
The whole process was straightforward. From initial enquiry I was contacted by Kamaal who was friendly and understanding. He explained clearly anything I needed to know and was contactable whenever I needed. A portal was setup for me to search. The process was not pushy at all and I felt all the better for the approach. Once I picked a car it was just as easy. Delivery was arranged for a set day of my choosing. Pete came to deliver and do the handover - again, he was friendly and made me feel at ease. Delivery was 9am which I didn't expect with the car coming from quite far away. A really pleasant process from start to finish. My second car bought through Hippo.
6 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Steven,
Thank you for your continued support and fantastic feedback! We’re glad Kamaal provided friendly and clear guidance throughout the process, and that Pete delivered a smooth and reassuring handover. It’s great to hear everything was straightforward from start to finish. We really appreciate your loyalty and kind words.
Team Hippo
Reply from Hippo Leasing
Hi Willie,
Thank you for the great feedback! We’re glad you received excellent customer service with your delivery. We really appreciate your kind words.
Team Hippo
Reply from Hippo Leasing
Hi David,
Thank you for the great feedback! We’re glad everything was clear, transparent, and responded to quickly. We really appreciate your kind words.
Team Hippo
Great car, great service
Great car, smooth service, speedy turnaround. Sam was great.
17 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Dom,
Thank you for the great feedback! We’re glad Sam provided smooth and speedy service and that you’re pleased with your car. We really appreciate your kind words.
Team Hippo
5/5 Service
I made the journey up from London to collect my new Polestar 2 and honestly Hippo blew me away from start to finish.
Matthew Pye and Lewis Casson were brilliant throughout the whole process, really knowledgeable, always responsive and genuinely invested in helping me find the right car. They made what can be a stressful experience feel completely effortless and I couldn't have asked for better support.
Arriving at the Blackburn branch, the receptionist greeted us immediately with a big smile and had refreshments in our hands before we'd even had a chance to take in the surroundings. And the surroundings are worth taking in, the showroom genuinely looks and feels like a 5 star hotel. Immaculate, beautifully presented and operating at a scale I really wasn't expecting having only ever come across Hippo online and through their ads.
Rahees handed over the keys and walked me around the car thoroughly, taking his time to answer every question I had about aftersales without any rushing. Really efficient and really reassuring.
The Polestar 2 itself was in outstanding condition, valeted to an incredibly high standard, and even the air freshener they had in the car was a lovely touch that added to the whole premium feel of the handover.
Having spent years working in the automotive industry myself, I can say with complete confidence that Hippo is the best dealership I have ever dealt with. Absolutely outstanding.
17 April 2026
Reply from Hippo Leasing
Hi Mustafa,
Thank you for the fantastic feedback! We’re delighted to hear Matthew, Lewis, and Rahees provided such knowledgeable, attentive, and supportive service throughout your journey. It’s great to know the showroom experience and handover matched your expectations and that you’re so pleased with your new car. We truly appreciate your kind words and recommendation.
Team Hippo
Reply from Hippo Leasing
Hi Liam,
Thank you for the great feedback! We’re glad communication was clear and that your questions were answered quickly. We really appreciate your kind words.
Team Hippo
Excellent service.
We received excellent service. Danielle went over and above to resolve the problems encountered. She handled everything efficiently and communicated at all stages of the process honestly and professionally.
19 April 2026
Reply from Hippo Leasing
Hi Norman,
Thank you for the fantastic feedback! We’re glad Danielle went above and beyond to resolve the issues and kept everything handled efficiently and professionally throughout. We really appreciate your kind words.
Team Hippo
Catalina was Excellent from start to…
Catalina was Excellent from start to finish in helping me with the process of purchasing my vehicle. Outstanding customer care and service all the way through 10/10
16 April 2026
Reply from Hippo Leasing
Hi DN,
Thank you for the fantastic feedback! We’re glad Catalina provided excellent support throughout your vehicle purchase and delivered outstanding customer care and service. We really appreciate your kind words.
Team Hippo
Hippo leasing was great
Hippo leasing was great
A special thanks to Joe he helped with finding the right car for us
16 April 2026
Reply from Hippo Leasing
Hi J Barnes,
Thank you for the great feedback! We’re glad Joe helped you find the right car. We really appreciate your kind words.
Team Hippo
Great service
Great service, responded to all my email queries, spoke to a lovely real person who guided me all the way through.
18 April 2026
Reply from Hippo Leasing
Hi Tracy,
Thank you for the great feedback! We’re glad all your queries were answered promptly and that you felt well guided throughout the process. We really appreciate your kind words.
Team Hippo
Customer satisfaction
Customer satisfaction, great service , we have been using this Hippo Leasing for years.
Delivery service, Team support and customer care are all the priority.
16 April 2026
Reply from Hippo Leasing
Hi Sandra,
Thank you for your continued support and fantastic feedback! We’re glad you’ve consistently received great service across delivery, team support, and customer care. We really appreciate your loyalty and kind words.
Team Hippo
Excellent service and customer care…
Excellent service and customer care with Xander. And all sorted within a day. Happy with my car 😁
7 April 2026
Reply from Hippo Leasing
Hi Lorraine,
Thank you for the fantastic feedback! We’re glad Xander provided excellent service and got everything sorted so quickly. It’s great to hear you’re happy with your car. We really appreciate your kind words.
Team Hippo
I loved the fact I was in contact with…
I loved the fact I was in contact with the dealer all day via text and they tried to get me the best deal ! Fabio was brilliant
16 April 2026
Reply from Hippo Leasing
Hi Gracia,
We appreciate your feedback. It’s great to hear you valued the communication throughout the day and that Fabio worked hard to secure the best deal for you. Thank you for your kind words.
Team Hippo
Reply from Hippo Leasing
Hi Hayley,
Thank you for the great feedback! We’re glad Holly was really helpful. We really appreciate your kind words.
Team Hippo
Lack of Customer Service After completing my Order Form & Paying…
After completing my Order Form & Paying my Admin Fee of £294 I have heard nothing since. This is despite trying, unsuccessfully, to contact my 'named' agent dealing with my Order 'Jade' via repeated phone calls, non being answered. Yesterday 17th April I again contacted the Account Manager I originally dealt with, James Mann, who promised to get the other agent to call me back. It is now 18th April and after trying to contact 'anyone' I have received no further response. Once contacted, if I can cancel my Order, I will do so. Customer Service does not appear to matter within Hippo Leasing!!!!
16 April 2026
Reply from Hippo Leasing
Hi David,
We’re really sorry to hear about your experience and completely understand your frustration.
This isn’t the level of communication or service we aim to provide, and we sincerely apologise for the lack of contact following your order. Please be assured that we are currently looking into this as a priority and will be in touch with you shortly to provide an update.
Thank you for your patience while we work to resolve this for you.
- Team Hippo
Great service!
Great service from James Mann and Mohamed, both able to accommodate any requests / concerns with ease.
Very happy with the Car.
11 April 2026
Reply from Hippo Leasing
Hi Jorge,
Thank you for the fantastic feedback! We’re glad James Mann and Mohamed were able to accommodate your requests and concerns with ease. We’re pleased to hear you’re happy with your car and really appreciate your kind words.
Team Hippo
Dan was very helpful and managed to…
Dan was very helpful and managed to sort everything I wanted.
18 April 2026
Reply from Hippo Leasing
Hi Marie,
Thank you for the great feedback! We’re glad Dan was very helpful and able to sort everything you needed. We really appreciate your kind words.
Team Hippo
Good advice very helpful
17 April 2026
Unprompted review
Reply from Hippo Leasing
Hi George,
Thank you for the feedback! We’re glad you found the advice helpful.
Team Hippo
Everything on time Driver was very…
Everything on time Driver was very helpful.
16 April 2026
Unprompted review
Reply from Hippo Leasing
Hi Maureen,
Thank you for the feedback! We’re glad everything was on time and that the driver was very helpful.
Team Hippo
Olivia and Raphael were Rockstars
Olivia and Raphael were so friendly and helpful:
Olivia helped me sort out the finance paperwork over text messages and was quick at responding to my questions.
Raphael was there at the handover and was very thorough, going through each step with my wife and myself.
15 April 2026
Reply from Hippo Leasing
Hi P Kirkwood,
Thank you for the fantastic feedback! We’re glad Olivia provided quick and helpful support with the finance process and that Raphael delivered a thorough and friendly handover experience. We really appreciate your kind words.
Team Hippo
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