I am giving up on Hiper. It was not easy to get it installed as they wanted to send out a technician to install a fiber box. That was a long and tedious process and I was about... See more
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Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from G... See more
Company replied
Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
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Reply from Hiper
Kære Nitay Halperin,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hurtige respons og service! Det betyder meget for os at høre, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
He helped me confirm the payment and he…
He helped me confirm the payment and he is a good person Alexander
27 April 2026
Reply from Hiper
Kære Neagu Madalina,
Tusind tak for din flotte anmeldelse og de pæne ord om Alexander! Vi er glade for at høre, at han kunne hjælpe dig med at bekræfte din betaling, og det betyder meget for os, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Malte
very helpful hotline
very helpful hotline, Alexander quickly helped us change the internet installation date to suit our needs
27 April 2026
Reply from Hiper
Dear Mariusz Szymczak,
Thank you so much for your wonderful review! We're delighted to hear that Alexander was able to quickly assist you in changing your installation date to fit your needs. We truly appreciate you taking the time to share your positive experience with us.
Best regards,
Mikkel
Alexander quickly helped me and…
Alexander quickly helped me and responded to my request.
27 April 2026
Reply from Hiper
Kære Карина Шворак,
Tusind tak for din flotte anmeldelse og de pæne ord om Alexander! Vi sætter stor pris på din positive feedback og er glade for, at du hurtigt fik hjælp til din henvendelse.
De bedste hilsner
Mikkel
I am very happy with your service
I am very happy with your service.
Quick to answer and very helpful in the phone
27 April 2026
Reply from Hiper
Kære Sigurbjörg Lilja Michelsen,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er glade for at høre, at du oplevede hurtig og hjælpsom service – det betyder meget for os.
De bedste hilsner
Mikkel
Good customer service😊
24 April 2026
Reply from Hiper
Kære Kovács Kinga-Renáta,
Tusind tak for din positive anmeldelse og de pæne ord om vores kundeservice! Det betyder meget for os, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Malte
Thank you very much to Alexander
Thank you very much to Alexander. He solved my issue very fastly
24 April 2026
Reply from Hiper
Kære Mehmet Kadri Efe,
Tusind tak for din flotte anmeldelse! Vi er virkelig glade for at høre, at Alexander har hjulpet dig hurtigt og løst dit problem. Din ros betyder meget for os, og vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Malte
Everything was to the point
Everything was to the point. Efficient short. And it got done. Service in general has been amazing. Thank you
24 April 2026
Reply from Hiper
Kære Ziyan Naseer,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Det glæder os meget at høre, at du har oplevet vores service som effektiv og til punkt og prikke – det er netop sådan, vi ønsker, at det skal være.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Carsten,
Tusind tak for din flotte anmeldelse og de pæne ord om vores service! Det betyder meget for os at høre, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Malte
Reply from Hiper
Kære Irfaan Khan,
Tusind tak for din positive anmeldelse og de pæne ord om vores service! Det betyder meget for os, at du har haft en god oplevelse hos Hiper.
De bedste hilsner
Frederik
Goran was outstanding and was very…
Goran was outstanding and was very helpful, with a lot of patience and the reason why I choose to stay.
It is not product sometimes it is the people like him makes the difference
23 April 2026
Reply from Hiper
Kære Djoko Chrchev,
Tusind tak for din flotte anmeldelse og de pæne ord om Goran! Vi er virkelig glade for at høre, at hans indsats og tålmodighed har gjort en forskel for dig – det betyder meget for os at vide, at det er vores medarbejdere, der gør oplevelsen ekstra god. Vi sætter stor pris på, at du har valgt at blive hos os, og vi glæder os til at hjælpe dig fremover.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Denis Braum,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er rigtig glade for at høre, at du har haft en super god oplevelse hos os.
De bedste hilsner
Mikkel
Jakob was very polite and flexible to…
Jakob was very polite and flexible to explaining my situation about internet. I wish him the best.
22 April 2026
Reply from Hiper
Hey Tomas,
Thank you for taking the time to write a review.
It's great to hear that Jakob were able to help you.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
Reply from Hiper
Kære Kristers Dreimanis,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hurtige og gode service! Det betyder meget for os at høre, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Hey Ricardo,
Thank you for taking the time to write a review.
It's great to hear that you recieved effective service.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
Reply from Hiper
Kære Nijesh P,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er glade for at høre, at du oplevede hurtig og hjælpsom service – det betyder meget for os.
De bedste hilsner
Mikkel
The chat support worked very nicely!
The chat support worked very nicely!
August quickly answered my questions and directed my request as requested.
22 April 2026
Reply from Hiper
Hi Renato
Thanks for the review!
We are happy that August were able to help you with answering your questions.
Don't hesitate to contact us again, if any problems occur.
Best regards
Mikkel
Really great service
I couldn't have asked for better service. Anders S was quick and efficient, and provided me with the solution right away.
21 April 2026
Unprompted review
Reply from Hiper
Kære Marius Clausen,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse, og at Anders S kunne hjælpe dig hurtigt og effektivt. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Ronny Kjaerulff,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er rigtig glade for at høre, at du har haft en meget god oplevelse med vores service. Det betyder meget for os, at vores kunder er tilfredse.
De bedste hilsner
Mikkel
She found a fast solution for my…
She found a fast solution for my problem and was very friendly and helpful!
21 April 2026
Reply from Hiper
Hey Till,
Thank you for taking the time to write a review.
It's great to hear that you had a good experiance with us.
Please do reach out to us, should the slightest problem arise!
Best regards,
Mikkel
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