Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve ap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus the... See more
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... See more
Company replied
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... See more
Company replied
Company details
Written by the company
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contact info
Australia
- hims.com.au
4.2
Great
984 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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satisfactory
4 March 2026
Unprompted review
Available and able to help
The team are readily available and have great advice on how to make the most of the experience. Really helpful
2 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No feed back they don't get back to you…
No feed back they don't get back to you when you have issues or questions and they're not very cost effective better off going to a GP to get prescribed
4 March 2026
Unprompted review
Reply from Hims Australia
Hi there,
I'm sorry to hear that you've not heard back from us.
I'd love to get this sorted for you. Can you please send an email to gday@pilot.com.au and in the subject line put "Attention Ielle"?
Looking forward to hearing from you,
Ielle - Pilot Team
Bug with ordering on web site casued 2…
There appears to be a bug with the website ordering system. After confirming the cost for a 2-month supply, the order somehow changed to a 6-month supply at checkout, resulting in an additional ~$200 charge. I created a support ticket immediately after purchase, but unfortunately it wasn’t reviewed until after the order had already been received, so the issue couldn’t be resolved.
On the positive side, the doctor interaction was excellent and the postage speed was very good.
25 February 2026
Unprompted review
Reply from Hims Australia
Hey Richard,
I'm really sorry about the issues with our website. I'd love to organise a refund for you for that extra $200.
I just need your Pilot account details to process this refund for you.
If you could please send us an email at gday@pilot.com.au with "Attention Innes" in the subject line, I'll make sure we process immediately.
So sorry again for this issue Richard.
Cheers,
Innes - Pilot Team
Try communicating first
Once again you start with action rather than communication. Thank for cancelling the recent payment and tying my payment up in a refund process for 10-15 days that just what I wanted (sarcasm). How about you start with communication and an agreement on a way forward rather than taking action first that may not be the best outcome
4 March 2026
Unprompted review
Reply from Hims Australia
Hi Jason,
Thank you for your message. I genuinely understand why this would feel frustrating.
From your perspective, it likely seemed like action was taken without first having a proper conversation about the best way forward and I’m truly sorry that it came across that way.
Our Support team has reached out via email to ensure we can properly discuss your account and agree on the best way forward with you before any further steps are taken.
Thank you for your patience and we appreciate the opportunity to reset and handle this properly.
Warm Regards,
Ielle from the Pilot Team
All good easy experience and worked
4 March 2026
Unprompted review
Excellent results for my problem and…
Excellent results for my problem and now performing best
3 March 2026
Unprompted review
Pilot is great to deal with
Pilot is great to deal with. They are always available to help with your journey to good health They are super knowledgeable and very convenient.
Adrian
3 March 2026
Unprompted review
Excellent communication
Excellent communication, ease of ordering and changing deliveries, but most importantly the medication is completely effective and reliable, with absolutely no side-effects.
3 March 2026
Unprompted review
Easy and simple
3 March 2026
Unprompted review
Excellent customer service
Excellent customer service. Periodic check ins. Product always of high quality. Very confidential. Very happy customer and would highly recommend any bloke obtaining medical products from this organisation.
3 March 2026
Unprompted review
It doesnt last long enough for the price
3 March 2026
Unprompted review
Easy advice,follow up appointments to…
Easy advice,follow up appointments to check on progress and great written information to access
3 March 2026
Unprompted review
The service at Pilot
The service at Pilot is simple but safe, I also find it reliable and consistent.
I have been with Pilot for a number of years now and the system of medical supervision is comforting.
2 March 2026
Unprompted review
I started pilot for both weight loss…
I started pilot for both weight loss and for fatty liver which was advised by my primary GP , I have been on the program for 18 months and have lost 20+ kg. My BP and Liver function have returned to normal levels and i am feeling great .
3 March 2026
Unprompted review
Great service
Great service. Chose pilot because it was for men although I am female - response is instant requests are responded to very happy all round
3 March 2026
Unprompted review
My order arrived later than the stated…
My order arrived later than the stated delivery window, and there were no instructions included on how to use the Derma roller. The Testosterone Support comes in a 60-pack, while the medication refill is a 90-pack, which means I have to place extra orders just to stay on schedule — quite inconvenient. I also received an email saying the issue was “resolved” even though there had been no communication about the delivery delay.
27 February 2026
Unprompted review
Reply from Hims Australia
Hi Jason,
Thank you for taking the time to outline these concerns and I completely understand why this experience would feel frustrating.
I’m very sorry your order arrived outside the stated delivery window, especially without any proactive update. I also understand how inconvenient it is to receive a product without guidance.
We want to address this properly. Our Support team has reached out via email so we can review your account in detail, clarify the delivery delay, provide clear instructions, and discuss options regarding supply alignment to make things more seamless moving forward.
Thank you again for raising this. We appreciate the opportunity to make this right and improve your experience from here.
Warm regards,
Ielle from the Pilot Team
my request for a change in the delivery…
my request for a change in the delivery date was actioned just about in a few minutes possibly using AI.
28 February 2026
Unprompted review
It's very expensive.
It's very expensive.
You see what you pay for on the package.
Please send me a doctor's not as I am travelling overseas this year.
1 March 2026
Unprompted review
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