Hilton Macarons Reviews 

817
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the macarons for their amazing taste, high quality, and deliciousness, often describing them as the best they've ever tasted. Many people appreciate the ease of ordering and the reliable delivery service, with products arriving on time and in excellent condition, even during hot weather. Reviewers frequently highlight the products as perfect gifts, especially for those with dietary needs like celiac disease, and commend the beautiful and stylish packaging. However, some customers experienced issues with delivery timing, particularly concerning the product's shelf life around holidays, leading to dissatisfaction when items arrived too late. A few other people also felt that the quality of some macarons was not as good as previous orders, noting issues like overbaked vanilla macarons or unbalanced flavors.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the delicious flavors, generous... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the macarons as delicious,... See more

Delivery service

People report positive experiences with delivery service, often highlighting timely delivery and reliable... See more

Order

Clients share positive opinions on the ordering process, with many finding it easy and straightforward to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

817 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(817)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best macarons I’ve tasted!

Not only are the team lovely but the macarons are the best I’ve EVER tasted! I got a box of 6 and the chocolate and mince pie were my favourites with lemon not far behind! You can tell they’re made with love! Highly recommend and can’t wait to get more!

15 November 2025
Unprompted review
Hilton Macarons logo

Reply from Hilton Macarons

What a lovely review - thank you so much! We're thrilled you enjoy our macarons.

Rated 5 out of 5 stars

Macaroons

I ordered these as a gift. I had ordered the macaroons from other companies but the person who I bought these for said they were exceptional. Highly recommended.

1 November 2025
Hilton Macarons logo

Reply from Hilton Macarons

This is fantastic to hear. Thank you so much for your review.

Rated 5 out of 5 stars

It’s easy to place an order

It’s easy to place an order. I was kept up to date with tracking the order. It arrived on time and in excellent condition. Greatly enjoyed.

17 October 2025
Hilton Macarons logo

Reply from Hilton Macarons

Hi, thank you so much for your lovely review, we're thrilled you enjoyed your macarons.

Rated 5 out of 5 stars

Lovely gift

Swift response & recipient loved them!

26 September 2025
Hilton Macarons logo

Reply from Hilton Macarons

This is lovely to hear. Thank you so much for your review.

Rated 5 out of 5 stars

Hilton Macrons were easy to deal with

Hilton Macrons were easy to deal with, I arranged a pick up. The macarons were delicious and I will buy again!

22 September 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your review. We're glad to hear your experience was positive and you enjoyed our macarons.

Rated 5 out of 5 stars

I love this company and the macarons are delicious!

I love this company and its ethos, and the macarons are really lovely - well-made and very delicious.

26 September 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you very much for taking the time to leave a review. We're delighted to hear you enjoyed your macarons.

Rated 5 out of 5 stars

Fresh beautiful quality

Delivered on date required all in great condition. Great tasting. Beautiful colour. We had raspberry.

17 September 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your 5* review. We're glad you enjoyed your raspberry macarons.

Rated 5 out of 5 stars

Happy experience !

Thank you for replacing the missing box of macarons. My granddaughter was delighted with your service.

3 September 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you very much for your positive review. Great to hear your granddaughter was delighted with our service.

Rated 5 out of 5 stars

Delayed but delicious!

There was an IT hiccup with my order which was speedily and courteously put right. The recipient was delighted with the macarons.

24 August 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your positive review and glad to hear the recipient was delighted with their macarons.

Rated 3 out of 5 stars

Not as good as they have been…

Not as good as they have been previously, unfortunately. The vanilla ones were quite overbaked and the flavours in the strawberry selection didn’t balance well together and were just very sweet. Also the cool bag had burst in the box, but that’s just a hazard of the journey.
It’s a shame as we had Hilton macarons for our wedding last year and they were fantastic.

22 August 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for your honest feedback. We're very sorry to hear your recent experience didn't match the standard you enjoyed before, especially after trusting us with something as special as your wedding. We'll share your comments with our team and look into the issues you have mentioned. Hopefully we'll have the chance to welcome you back for a better experience next time.

Rated 5 out of 5 stars

Trying a new flavour !

Delightful new Flavour, delivered to our door, this were a hit.

18 July 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much Jeanne, we are so pleased you enjoyed our new range.
Kind Regards,

Rated 5 out of 5 stars

Strawberry selection- fresh and delicious

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and delicious as always.

27 June 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your review. We are so pleased your order arrived safely and in perfect condition in the hot weather.

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