Hotel Hilton Reviews 

My wife paid for a suite at Double Tree by Hilton in Pepys Street in London. We wanted to watch our granddaughter running in the London Marathon.
The staff at the hotel were very polite and friendly. Unfortunately the experience which
we had there left is feeling very disappointed. I have no idea how much she paid for the suite as she wouldn’t tell me! It has been rumoured that the hotel increased the price just because of the London Marathon!

It was a very large apartment with excellent views of Tower Bridge and the Shard.
However, I went and had a shower, only to discover that the floor outside the shower was flooded - despite the door having been closed!
Also there was a cracked glass in one of the windows, and one of the spotlights above the sink was not working!
Given how expensive the suite must have been this was totally unacceptable,

Tru by Hilton Denver South Park meadows kicked me out saying my medical service dog was too loud. He was literally alerting me to my condition. Now they are refusing to give me a refund

I booked a discounted rate resort, supposed to be discussed through them 2 days later I found it cheaper on Expedia so I contacted them through their chat, they said to contact them by phone for immediate help and solutions. The woman on the phone was just repeating her written script about their policy, if they offered us an upgrade she wanted us to pay taxes on the rooms as if we were not scammed and overcharged already. Conclusion, we already have a bad taste of Hilton "Dishonors" and our vacations haven't even started.

In April 2025, I had a confirmed reservation at Spark by Hilton Hershey Near the Park. Before our arrival, I contacted the hotel to give them a heads-up that my wife would be traveling with her ADA-protected psychiatric service dog — hoping to avoid any issues.

Instead of supporting us, the hotel manager demanded documentation (which is illegal under the ADA), became confrontational, and ultimately canceled our reservation after I politely explained our rights.

I reached out to Hilton Corporate immediately, but they offered no support, guidance, or relocation assistance. In fact, their staff initially backed the hotel’s position, falsely claiming that state law overrides federal ADA law.

After two weeks and multiple escalations, Hilton Corporate finally responded — not to help, but to say they would not be taking responsibility. The only meaningful contact came from the hotel’s regional manager, not Hilton itself.

I expected better from a company that promotes inclusion and corporate responsibility. This experience caused a great deal of stress and should never have happened.

Don’t be misleading to person wants job I get email twice saying marques mrs dietz wants interview you for houseperson job I text next day she says great how about tomorrow why so many onstage interview you view my resume that should tell you I have experience for job houseperson Hilton McLean telling me I wana see if you are interested in the job if I wasn’t why would I apply for job dumb question ask I told you reason why left pervious jobs why make it seem like i Interrogation Hilton made seem like I had a good chance then day say you didn’t get job why lead me on gona leave review on trusted pilot

The only problem that I’ve been having I don’t know it’s at the Marriott the Hilton, the Holiday Inn. I don’t care where I was here a day ago and my legs were itching so bad when I woke up I couldn’t believe it. I had to soak my legs everywhere I go how do you get to the bottom of something like this of the type of ignorance? I’m confused

Room upgrade put us on top floor of Double Trees Hilton in Ealing. No air conditioning and a broken lift meaning a very long walk.
Room in poor condition and dirty. Previous occupants watch found in the shower so don't believe that was even cleaned.
Poor response to query about air conditioning and subsequently a bad night's sleep.

Hilton's price match guarantee is a complete scam. I had to fill out a form that didn't ask for any screenshots or proof, which was very suspicious and told me that they didn't care about the policy. I sent three different price comparisons for the same room, same dates, same hotel and was denied four times, even though the competitor site was at least $25 dollars less. The reasons were pathetic and included time of payment, cancellation policies, that they "couldn't find" the rate I showed them and more. Even when I matched every denial with an identical situation they found a way to deny it. Fraudulent and deceptive.

This review is for San Francisco Airport hotel. They had add stating part, fly, sleep option to 'click here." It took me to Hilton site with option to state dates and how I would like to pay, which I selected 30,000 honors points and STILL HAD TO PAY $100 as well, but I did. Come to find out, it's for the room, only, which I could have purchased third party for about $140! I had to pay additional $105 for their airport parking as I had no choice. So, I paid $105 for parking, $106 for room AND 30,000 points, for a normal room that's about $200 for package I've paid before. it's a bait-and-switch issue or simply miscommunicated add on their site, which Hilton takes blame for but doesn't credit back anything. I'm done staying there, and just starting to share about this experience moving forward in manuscripts and teachings to inform about this trash operation. A real beauty are all members involved at the hotel, worthlessly, such as Ryan Edwards; Teena Hernandez; Ederson Faleiro De Paula; and John
Kellites.

Hilton Honors is the worst of the worst! The program is grounded in unfair and deceptive practices. Their customer service is mediocre to non-existent. HH changes policies and terms on the fly to the detreiment of its customers. The HH program reeks of dodgy practices and is a massive detriment to the Hilton brand.

Nice and excellent Food and also Good service

Wish I could give this negative stars. I have been a diamond member and carry their Am ax and am loyal to Hilton when I travel for work and stay with them every time. I was trying to adjust one of my reservations and accidentally cancelled the wrong one. I called the Diamond desk to try and get it back and they refused to help me to get my reservation back at the rate that I paid. They were incredibly unhelpful and told me to kick rocks. They then proceeded to try and transfer me to a vacation sales person. I will be taking my business to Marriot. Hilton is the WORST.

This is primarily about the hilton diamond desk. I spendt 25 min on the phone trying to make a followup reservation with the diamond desk. The cs guy got it wrong twice. The dates and the availability of my room. Then I called again and the lady Sylvia was rude and condescending. These people should not be at the diamond desk.

We were blessed to receive a wedding gift voucher for afternoon tea at the Hilton hotel Bournemouth. We did book a month ago for afternoon tea and had explained that my wife is coeliac and wanted no salmon and I did not want egg in our sandwiches. On arrival we waited a long time for drinks, my wife also received a salmon sandwich and had to return her food. I was served egg sandwiches and had to send mine back and got a vegan selection in replacement. The server got very confused. After we waited too long we decided to leave as we lost the will. We complained to the management and were offered to return on another date for a complimentary evening meal. We have returned for afternoon tea today and we’re very disappointed as my sandwiches were very small and the content on each sandwich was minuscule and contained no butter so were quite dry. The savouries were nice. But my wife’s selection was very close to inedible on the sandwiches as the bread was too dry and crumbled. The savouries were horrible. I asked for a white americano and received a black coffee. The overall experience was not good. The staff were very helpful and very friendly. The whole concept was wrong. Somebody needs to experience this in management (especially the gluten free food) to see why this is just not worth the money, experience or time. I am writing this in truth, if we were offered a free experience of afternoon tea at the Hilton in future we would refuse it.

Checked in and was given a handicapped room. My wife has a prostectic leg and needs a tub to bathe. I asked to change at check in and as told it would be an extra fee to change. This is unacceptable to maintain someone’s dignity.

Well we stayed at the Hilton Arlington in Arlington Texas. I will start by saying this, all Hiltons are not all created equally. We have been staying at Hiltons for decades and they have a standard! This place shouldn’t be called a Hilton. Let’s start with or recent stay which was February 2025. We were there to visit my mom who’s battling cancer. The hotel was absolutely dirty! When we checked into our room there was garbage in our room from the previous guest. We had an AC vent that was literally coming apart because there were bolts on the floor. We left the hotel to see family and 7 hour’s later we returned to a screw that was on the bathroom’s floor which was pointing straight up ready for a barefoot to cause harm. Luckily one of us missed it, but not so lucky for the other person. I called the front desk and asked to speak with the manager. I shared what happened with our room and how disappointed we were as guests. He offered to move us to a new room. Supposedly an higher upgrade then we already had, but it wasn’t the room was a little bigger. The restaurant adjacent to the hotel was terrible! When we ate down there we saw hookers in the establishment trying to connect with male guest in the hotel it was disgusting and just wrong. We reported to the front desk, but the ladies there were in a deep conversation and really didn’t want to be bothered. Another Epic fail! We were there for 5 nights. I went to work out and the pool area had water all over the floor before you walk into the gym area. Once entering it was dirty and the equipment was old and out dated and didn’t work! The only thing that saved me was the free weights! The elevator had the metal door edge exposed to have someone get injured and some of the buttons didn’t work so you never knew if you were going to your floor or not! And then the last night was the icing on the cake! We come back after a long day of dealing with doctors appointment with family etc. We enter our room and it hasn’t been cleaned at all! I called downstairs and the customer service was a “F” the lady gave me massive attitude like it was my fault! I asked why, my room wasn’t cleaned and she say, you have to call downstairs for daily service, I said ma’am we’ve been here for 5 nights and our room has been cleaned everyday with out me calling down once! She goes well sir, I don’t know I can put in a request for your room to be cleaned! I replied we leave tomorrow so that won’t help anyone at this point! Once again with all the damn attitude, I replied can we at least get some damn clean towels to shower and she says let me see what, I can do sir! Finally a cleaning lady comes to our room. I shared with her what had happened and she goes do you remember the person name, I responded no, and she says, I know who it is and I’m so sorry, she’s very rude to clients. This was at 11:30 pm at night. She kept apologizing to me for the terrible events that occurred. Do yourself a huge favor and stay anywhere else besides The Hilton in Arlington because they have bad management and the manager told me they’re going through new management and changes all that is are excuses! TERRIBLE, TERRIBLE, TERRIBLE!!!!!!!!!

I escalated my complaint to head office of Hilton who only added salt to the wound.
3 of us stayed 13 nights at Homewood suites Las Vegas - Brendan the general manager was the most rude. offensive manager refusing to cater for vegetarian/vegans at breakfast telling us to go next door where they charged. |(Also a Hilton next door)

The room was cleaned in less than one hour by the housekeeping manager and the room itself was really not what you'd expect of a HILTON brand - dirty carpets, dirty curtains, dirty walls, bedding not even ironed, just felt dirty and having had one encounter with the manager it was clear I would have to escalate this to head office who have come out just as offensive in their response: thankful for my feedback and a one night free stay.
so we paid over £2000 to give them effectively a security shopper type feedback from which only they benefit and they have no decency to compensate us.

This is being escalated needlesstosay - NEVER HILTON.

My usual is Marriot Towneplace suites - big mistake booking this - first and last time HILTON.

I had a reservation at a Homewood suites that I needed to cancel due to a family emergency. Their website did not allow for cancellations, only edits, and I had to jump through hoops to retrieve a Hilton Honors number when I didn't even book the reservation using my Hilton Honors number. I tried to send feedback through their website and after entering a very thorough complaint, I just kept getting redirected to other places. Part of being a trusted hotel partner is understanding that sometimes people have to cancel and making that easy for them. I don't appreciate the additional stress this has added to an already stressful situation. Hilton should be ashamed!

We stayed in Alpenrock few days and what a terrible experience,
Second day our room was not cleaned, no clean towels given, no paper towel , body wash .
Service was terribly slow .
Half of the workers did not understand English
Last day despite requesting our skis to be out next day am , they weren’t.
At 6 am we were struggling to find them
Staf was totally oblivious.
Never again we will stay in Alpenrock Hotel

We stayed at the Hilton resort in Dubai, the service was as expected for a 5 star hotel however with my children having allergies the staff and chef went above and beyond. They would specially create desserts without milk so my 5 years old could have something, the staff never made you feel bad for asking about ingredients they always went to the kitchen and checked ingredients of packets etc not easy when you are trying to serve hundred of people.