Hilti reps waste of time ! Never get back to you ! Trying to buy tools etc they are the best tools but try and get them ! I’ve been trying for 3 weeks to put in an order my local rep is just impossibl... See more
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Dreadful Customer Service Team - have now called 8 times to try to get a broken Hilti drill collected - always told it will be the next day (Via Menzies), never turn up. Customer Services never cal... See more
Two confirmed orders not delivered, customer service hopeless, their courier Menzies don’t turn up. Two completely lost days due to their incompetence. Area sales rep Stuart Hilton is a total spineles... See more
We’ve been really happy with Hilti tools and the service we’ve received. Excellent customer care and sales advice from our local area representative, Rick Kerfoot. We’ve been so impressed with Rick we... See more
Company details
Information provided by various external sources
Hilti services the professional construction industry. We offer software for design, products and tools for work onsite, training, testing and consultancy.
Contact info
Trafford Wharf Road 1, M17 1WS, Stretford, United Kingdom
- hilti.co.uk
1.6
Bad
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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WORST TOOL COMPANY EVER...........
I bought a drill and 2 batteries from Hilti on a £8.99 next day delivery,they turned up marked and scratched.
The box the drill came in looked like someone had kicked across the floor it was that bad.
I called Hilti ,they explained its out of stock and they had sent me demo model by mistake.
They would get back to me with a replacement sent out next day.
Nothing arrived, so I called them and they said "we will get you area account manager Andrea Salazar to call you.
After a week had gone by he called asked me what the problem was, so I explained.
He offered me 15% discount, I said "I have had this drill I bought for a specific job for over 2 weeks and couldn't use it and paid extra postage and you offer me 15% discount".
He said "thats all I can do" "if you don't like it here is my bosses email Mr Kieth Chan give him a call"
I bought the drill on the 26th of October 2020 and I still have it waiting to go back now on the 11th of November.
PLEASE FIND ANOTHER TOOL COMPANY TO USE,
THERE CUSTOMER SERVICE IS ABSOLUTELY RUBBISH.
11 November 2020
Unprompted review
Cant find my items whick were sent back by tnt
I sent the items back but it is already a month and they cant find it in their warehouse. The answer is call us tomorrow. I do not recommend the service, because they do not make full refund, they charge you a way more 😈.
P. S. Managed to get refund. Took lots of time.
3 August 2020
Unprompted review
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