Hike Care Reviews 

Reply from Hike Care

Jun 18, 2025

We’re truly sorry to hear about your grandmother’s experience. We understand how upsetting and frustrating it must be to find that a parcel has gone missing — especially when it involves a vulnerable family member.

We always aim to deliver our products safely and reliably. For that reason, we partner with established courier services, and while the delivery service used may not always have perfect ratings, many factors — including local availability and efficiency — guide that selection. That said, a parcel being left unattended without permission is absolutely not acceptable, and we take your report very seriously.

According to standard delivery procedures, couriers are expected to obtain proof of delivery or follow specific drop-off instructions. In cases where a parcel is marked as delivered but not received, we always advise customers to contact us immediately so we can investigate directly with the courier. While we do not operate the delivery company, we do not simply dismiss these issues, and we always strive to find a fair outcome — especially for vulnerable customers.

Regarding legal obligations: as a European-based company, we do follow EU consumer protection guidelines. However, each case depends on specific delivery confirmation data, which is why we encourage you to reach out to us again at info@hike-care.nl with your grandmother’s order details. We are more than willing to re-review the situation with urgency and respect.

Please allow us the opportunity to help. We care about every customer, and we certainly never want anyone — especially a senior — to feel unsupported.

Warm regards,
Team Hike Care

Reply from Hike Care

Jun 14, 2025

Thank you for taking the time to share your experience — even though we’re very sorry to hear how frustrating it has been for you.

First and foremost, please accept our sincere apologies for the sizing issue and the inconvenience caused during the return process. It’s never our intention to create a negative experience, especially when the mistake is on our end.

We’d like to clarify that while we are a European-based company, our returns are processed through our logistics center in North Macedonia. We understand that international return shipping can be disappointing for customers, especially when there’s been a mistake on our side, and for that, we’re truly sorry.

In situations like these, we do try to offer practical solutions — including partial refunds — for customers who prefer not to return the product due to shipping costs. That suggestion is meant as an alternative, never as a way to dismiss the issue or avoid responsibility. We completely understand if that felt inappropriate in your case.

Your feedback is extremely important to us and will be used to improve both our service and how we communicate our policies. If you'd like to discuss your case further or feel anything remains unresolved, you're very welcome to contact us again at info@hike-care.nl — we’re always open to making things right.


Kind regards,
Team Hike Care

Reply from Hike Care

Jun 13, 2025

Thank you very much for your positive feedback!

Your satisfaction motivates us to become better every day.

Kind regards,
The HikeCare Team

Reply from Hike Care

Jun 13, 2025

We’re very sorry to hear that your experience with our trainers didn’t meet your expectations.

Our intention is never to mislead customers — quite the opposite. We put a lot of care into describing our products as accurately as possible and choosing materials that balance style, functionality, and affordability. That said, comfort is personal, and we truly regret that the trainers didn’t offer the support you were hoping for.

We’d really appreciate the chance to make this right. If the insoles or material caused discomfort, or if the product did not match the description, please contact us at info@hike-care.nl with your order number. We take every complaint seriously and want to work with you to find a fair solution — whether it’s a return, refund, or another option that works best for you.

Again, our apologies for the inconvenience caused, and thank you for your honest feedback. It helps us improve and serve our customers better.

Kind regards,
Team Hike Care

Reply from Hike Care

Jun 18, 2025

We’re genuinely sorry to hear about your experience and understand how disappointing this must have felt.

However, it’s important to clarify: Hike Care is a European-based company, and our return policy — including the designated return address — is transparently stated before checkout and in our terms and conditions. To ensure smooth processing, returns must be sent to the correct return center, as parcels sent to the incorrect address (like the original sender label) unfortunately cannot be located or refunded, which is standard with most online retailers.

We always aim to offer clear solutions and fair outcomes. When returning isn't convenient, we even offer partial refunds as an alternative — a flexible option many customers appreciate. We also respond to all customer service emails within 24–48 hours, so if you haven’t heard back, please check your spam folder or reach out again.

We care deeply about customer satisfaction and take any concerns seriously. Please contact us at info@hike-care.nl with your order details — we’ll do our best to resolve this fairly.

Thank you again for your feedback, and for giving us the opportunity to clarify.

Warm regards,
Team Hike Care

Reply from Hike Care

Jun 7, 2025

We’re genuinely sorry to hear that your experience with us did not meet your expectations, and we truly appreciate you taking the time to share your feedback.

We aim to describe all products and sizing as clearly and accurately as possible. That said, we completely understand how frustrating it must be if there was confusion between UK and EU sizing or if the fit wasn’t right. We never intend to mislead, and we're constantly reviewing our listings to improve clarity and accuracy.

Please know that we take every complaint seriously, especially if you feel the product did not live up to the expectations set. We would very much like the chance to look into your case personally and work towards a solution.

If you haven’t already, please email your order number and details to info@hike-care.nl. If you've emailed before and haven’t received a reply, kindly check your spam folder, as sometimes our responses may be filtered there.

Thank you again for your feedback — it helps us grow and serve our customers better.

Kind regards,
Team Hike Care

Reply from Hike Care

Jun 5, 2025

We’re genuinely sorry to hear that your experience with our shoes didn’t meet expectations. Our goal is to provide footwear that supports comfort and natural movement, and we understand how disappointing it can be when a product doesn't feel right — especially if it causes discomfort.

While many of our models are specifically designed with a wide toe box, fit can vary based on individual foot shape and expectations. We appreciate your feedback and take it seriously, as it helps us continue to improve and serve our customers better.

Even if the shoes were briefly worn, we encourage you to contact us at info@hike-care.nl with your order number. We’d be happy to look into a solution or alternative options for you. Also, if you haven’t heard back previously, please kindly check your spam or junk folder, as some replies may land there.

As a European-based company, we stand by our products and service. We're here to help — and we genuinely want every customer to feel confident and comfortable with their purchase.

Kind regards,
Team Hike Care

Reply from Hike Care

Jun 4, 2025

Thank you for your message, and we're sorry to hear that your shoes were sent to the wrong address and that you're having difficulty reaching us. That’s understandably frustrating, and not the service we aim to provide.

Please rest assured that we check and respond to all customer emails, usually within 24–48 hours. If you haven’t heard back yet, there’s a chance our reply may have ended up in your spam or junk folder — we kindly ask you to check there as well.

To help us look into this as quickly as possible, please resend your message to info@hike-care.nl and include:

Your order number

The name or email used to place the order

Any tracking or return information you have

We take customer concerns seriously — especially when it comes to returns and delivery issues. Once we locate your package and verify the return, we’ll make sure you receive the appropriate resolution.

Thank you for your patience, and we hope to fix this promptly for you.


Kind regards,
Team Hike Care

Reply from Hike Care

Jun 2, 2025

Thank you for sharing your experience. We're truly sorry to hear that your order didn’t meet your expectations — that is never the impression we want to leave our customers with.

We understand how disappointing it is when a product doesn’t match what you had hoped for, especially when sizing or quality feels off. Please know that we take this feedback seriously and are always working to improve both our product standards and service.

A few important points we’d like to clarify:

Sizing issue:
If you received the wrong size, we consider that a fulfillment error and will absolutely correct it. We encourage you to reach out to us at info@hike-care.nl with your order number and photos of the shoes received. We'll make it right — either through a replacement or a refund, depending on your preference.

Quality concerns:
While we’re sorry to hear the shoes didn’t meet your expectations, we do want to emphasize that we are a Europe-based company, and we work closely with selected international suppliers and quality control teams. Our goal is to offer modern, lightweight footwear at a fair price point. That said, we acknowledge that everyone has different expectations when it comes to materials and construction, and we regret that this item fell short for you.

Comparison to other platforms:
We understand the temptation to compare with other online marketplaces, but we hope customers consider the full experience — including direct customer service, clear return policies, and delivery guarantees — which we aim to provide consistently.

Lastly, thank you for recognizing that your order did arrive within the estimated timeframe. We're committed to making things right and restoring your trust if you’re willing to give us the opportunity.

Kind regards,
Team Hike Care

Reply from Hike Care

Jun 4, 2025

We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your concerns.

Hike Care is a European-based company that works with international logistics partners to provide access to lightweight, comfort-driven footwear. We understand that value is subjective, and while many of our customers are happy with their purchase, we also recognise that not every product will suit every person.

Regarding your remark about “dropshipping”:
We do not operate as a random marketplace or anonymous seller. We manage our product designs, customer service, and returns policy centrally, and follow clear terms and conditions that are accessible on our website. We are committed to transparency and take feedback like yours seriously.

If you believe the product does not meet quality expectations or was not as described, we strongly encourage you to contact us directly at info@hike-care.nl with your order number. We are more than willing to review your case personally and help resolve it.

Thank you again for your feedback. We remain committed to fairness, clear communication, and improving our customer experience every day.


Kind regards,
Team Hike Care

Reply from Hike Care

May 30, 2025

Thank you for taking the time to share your experience. We're genuinely sorry to hear that things didn't go as expected, and we'd like the opportunity to clarify and make things right.

At Hike Care, we stand by our 100% Money Back Guarantee — this means that if you're not satisfied with your purchase, you can return the product within the return window, unused and in its original condition, for a full refund. If there was an error on our part (such as the wrong item or damage), we also cover the return shipping costs.

We understand that international returns can feel inconvenient or expensive in some cases. Although we are a Europe-based company, we work with fulfillment centers in multiple locations to ensure availability and timely shipping. In rare cases, returns may be directed to a facility outside the EU, but this is clearly outlined in our return policy, and we always aim to guide our customers through the process.

Please know that we do not tolerate any form of misleading practices or scams — our brand is built on transparency, integrity, and real customer care. If you feel that your refund was not handled correctly, we absolutely want to look into it. You can reach us directly at info@hike-care.nl with your order number, and we will personally assist you to resolve the issue as quickly and fairly as possible.

Thank you for giving us the chance to make it right.


Warm regards,
Team Hike Care

Reply from Hike Care

May 29, 2025

Thank you for your honest review — we truly regret that your experience with our product has left you this disappointed. We want to take a moment to respond thoughtfully and transparently.

First and foremost, we want to assure you and others reading this that we are a European-based company, and we take customer satisfaction seriously. The last thing we want is for anyone to feel they’ve wasted their money or been misled by our brand. We're deeply sorry to hear that the trainers did not meet your expectations and that they caused discomfort during your walk. That is not the experience we intend to deliver.

While we receive many positive reviews from customers who do find relief and comfort from our shoes, we also acknowledge that comfort and fit can be highly individual, especially when it comes to foot support and walking habits. It’s clear that in your case, the product did not perform as intended, and that’s unacceptable to us.

Regarding the concerns you mentioned — such as the perceived quality, stitching, and discomfort — we take such feedback seriously and continue to work closely with our production team to improve both materials and construction. Your input directly informs how we evolve.

If you haven’t already contacted us, we would like the chance to make things right. Please email us at info@hike-care.nl with your order number and subject line “Product Discomfort – Urgent Review Follow-Up”, so our support team can look into a resolution for you, whether that’s a refund, replacement, or alternative support.

We’re not here to silence criticism — in fact, we value honest feedback as part of our growth. What we do ask is that customers allow us the opportunity to address issues personally, as many have found satisfactory outcomes after getting in touch.

Once again, we are sorry for your experience and hope to restore some of your trust.

Sincerely,
Team Hike Care

Reply from Hike Care

May 21, 2025

Thank you for your feedback, and we’re truly sorry to hear that the shoes didn’t meet your expectations.

We take product quality and safety seriously, and we appreciate you bringing your concerns about the soles to our attention. We’re continuously working with our suppliers to improve both design and functionality to better serve our customers.

We’d like to investigate your case further and find a suitable solution. Could you please email us your order number and a brief description of the issue at info@hike-care.nl? Our team is here to help and will respond as quickly as possible.

We value your trust and hope we can resolve this to your satisfaction.

Kind regards,
Team Hike Care

Reply from Hike Care

May 16, 2025

Thank you for taking the time to share your feedback. We're truly sorry to hear that the shoes did not meet your expectations in terms of fit and quality — especially when your husband was hoping for a barefoot-style shoe. This is not the experience we strive to deliver.

We’d like to clarify that our return policy is clearly stated on our website, including information about return shipping and our distribution center. While returns are accepted, they are indeed at the customer's expense, which is also standard for many international e-commerce businesses.

We understand your frustration regarding the return costs to our distribution center in North Macedonia. We acknowledge that international return shipping can be inconvenient, and we are continuously exploring better logistical options to improve this part of the process for our customers.

While we do offer alternatives such as partial refunds or exchanges to help reduce the burden of returns, we also want to ensure each case is treated fairly and respectfully. We take your concerns seriously and would like to review your order personally to see if we can offer a more suitable solution.

Please reach out to our customer service team at info@hike-care.nl, including your order number, so we can assist you further and try to turn your experience around.


Kind regards,
Team Hike Care

Reply from Hike Care

May 15, 2025

We’re truly sorry to hear that your experience did not meet expectations. Our aim is always to provide both quality products and service.

We understand your frustration regarding the delivery time and return process. While we do work with international logistics partners, we recognize that returning an item should be more convenient, and we’re actively reviewing ways to improve this.

Please contact us at info@hike-care.nl with your order number so we can personally assist you and find a suitable solution. Your satisfaction matters to us, and we’d like the chance to make this right.

Kind regards,
Team Hike Care

Reply from Hike Care

Updated May 10, 2025

Goedemorgen,

Thank you for your feedback. We’re genuinely sorry to hear about the inconvenience you’ve experienced and appreciate the opportunity to address your concerns.

At Hike Care, we are committed to providing quality footwear and service to all our customers. We understand your frustration regarding the return address and the confusion surrounding our logistics process. Allow us to clarify:

Return Address & YunExpress Label
The address mentioned on the parcel—such as YunExpress or a location in the Netherlands—is typically a third-party sorting or dispatch facility used by international shipping partners. These are not our direct return addresses. As noted in our return policy, which is available on our website, all returns must be processed through customer service to ensure they are sent to the correct warehouse for tracking and refund processing. This is also necessary to comply with cross-border logistics regulations.

Return Policy Transparency
We understand that international returns can be inconvenient, and we are actively exploring more accessible solutions, including local return hubs. However, as of now, our primary return center is located outside the Netherlands. This is clearly stated in our return terms, and we always advise customers to contact us first before returning any item to avoid such issues.

Product Quality
We take pride in offering footwear that is both stylish and supportive. All our products go through quality control before shipping. If a product does not meet expectations, we encourage you to reach out to our team directly so we can assess the issue and offer a resolution. In many cases, we offer replacement options or partial refunds to minimize inconvenience.

Customer Support Commitment
We’re sorry if your previous messages were not responded to in a timely manner. This is not reflective of our service standard. Our support team is available via info@hike-care.nl, and we urge you to contact us with your order number and photos of the received item. We will personally ensure your case is escalated and reviewed with priority.

Lastly, we want to emphasize that Hike Care is a legitimate brand that abides by EU consumer regulations. We are not affiliated with counterfeit or misleading practices, and we deeply regret if your experience has caused you to feel otherwise. We are actively working to improve communication, streamline returns, and ensure a better overall experience for all customers.

Thank you for bringing this matter to our attention, and we hope to resolve it to your satisfaction.


Met vriendelijke groet,
Het HikeCare Team

Reply from Hike Care

May 6, 2025

Thank you for taking the time to share your experience. We're very sorry to hear that things didn’t go smoothly with your order and we understand how frustrating this must have been.

To clarify: once an order is processed and handed over to the courier, we are unfortunately unable to amend it, including changes to size or delivery details. We do try to assist in these situations as best as possible and that’s why we offered you the option of a discount or alternative resolution.

Regarding returns: although the return label might mention a local hub (such as Southall, UK), it is not a final processing address — all returns must be sent to our main fulfilment center, which is based in North Macedonia, as noted in our return instructions and policy. We understand this can be confusing and we're working on improving that clarity in future orders.

We absolutely want to make this right for you. Please reach out to us again at info@hike-care.co.uk with your order number so our support team can follow up and explore a fair solution for your case.

We value all feedback and use it to improve the experience for our customers.

Kind regards,
Team Hike Care

Reply from Hike Care

Apr 24, 2025

Good day,

Thank you for sharing your experience — we're truly sorry to hear that your purchase didn’t meet your expectations.

It’s very disappointing to learn that the quality and sizing were not what you hoped for. That’s never what we want for our customers, and we completely understand your frustration, especially when the return process feels complicated.

While we appreciate your decision to request a voucher instead of dealing with the return, we agree — no one should be left with a product they can’t use or feel good about. If you'd prefer to revisit the possibility of a refund, please don’t hesitate to reach out again. We’re here to help and will always do our best to find a fair solution.

Please email us at info@hike-care.nl with your order number and the subject “Follow-up on Review” — we’d really like the chance to make this right.

Thank you again for your feedback. We’re taking your message seriously as we continue working to improve our products and service.


Warm regards,
Team Hike Care

Reply from Hike Care

Apr 20, 2025

Good morning,

We’re genuinely sorry to hear about your experience, and we appreciate you taking the time to share your concerns so openly.

It’s incredibly disappointing to learn that the shoes did not meet your expectations — especially given the importance of comfort and support in orthopaedic footwear. If the materials or build quality felt inadequate, then we’ve clearly fallen short in your case, and for that, we sincerely apologize.

Regarding the return process: you’re absolutely right that returning to North Macedonia can be inconvenient, and while this is mentioned in our return policy, we fully understand your frustration. Our current policy includes offering alternatives such as a partial refund or voucher, but we hear you — and we’re actively reviewing how we can make this more fair and transparent for our customers going forward.

We don’t want you to feel stuck with a product you’re unhappy with. Please email us directly at info@hike-care.nl with your order number and subject line “Refund Request – Urgent” so our team can take another look and see if we can make this right for you.

Once again, we’re truly sorry this was your experience — and we appreciate you holding us accountable.

Kind regards,
The HikeCare Team

Reply from Hike Care

Apr 18, 2025

Hartelijk dank voor uw positieve feedback!

Uw tevredenheid motiveert ons om elke dag beter te worden.

Met vriendelijke groet,
Het HikeCare Team