Very poor communications.
Had an issue with an order and sent an email to the company. No response or reply. They seem happy to take your money, but have no customer after care or concerns. Won't be ordering again.

Reply from Hiho Silver
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with an order and sent an email to the company. No response or reply. They seem happy to take your money, but have no customer after care or concerns. Won't be ordering again.

Reply from Hiho Silver
I’ve purchased a few lovely silver items from this company they are a pleasure to buy from super friendly and helpful.
I love my new necklace that matches my cherry roller bracelet and it’s
Very speedy delivery to ! All my items have come beautifully packaged.
Super quality as my Hi Ho rings do take a bit of a bashing 🫢
I love all my items from Hi Ho hence my collection has grown these last two years 😂 highly recommend
Lovely help for heroes bracelet came the next day in lovely packaging and a gift bag and up to date emails what a great company thank you
I had excellent service from this company. They were so helpful when I contacted them and pulled all the stops out to despatch a gift for my sisters birthday. It arrived in plenty of time and she was thrilled to bits with the quality.
I would definitely recommend them, a great British company!
Purchased a snaffle bracelet from Hiho silver, paid £125 plus for it and within a couple of weeks it was lost because the bar that secures the bracelet isn't long enough, I emailed the company to say what had happened but didn't even get a response, very disappointed with the quality and service, might as well have thrown the money in the bin 😢
Have several pieces of their jewellery, some from a decade ago and still going strong. Truly beautiful products
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.