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Higlobe  Reviews 

289
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its speed and ease, with money transfers often arriving instantaneously in local bank accounts, coupled with excellent exchange rates and low costs. Many highlight the user-friendly interface and reliability, frequently commending customer service for being highly responsive, helpful, and proactive. However, some customers also noted occasional issues where transactions did not go through or funds were held for unexpected processing times. A few other people also felt that the displayed exchange rate was not always the real-time market rate. Additionally, some users suggested improvements like clearer transaction statements or more options for sending money to other accounts.

What people talk about most

Payment

Users describe positive interactions with payment, highlighting the ease and speed of receiving funds, often... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers finding the platform easy, fast,... See more

Service

Clients share positive opinions on service, highlighting its efficiency, speed, and fair exchange rates,... See more

Price

People report positive experiences with price, often highlighting competitive exchange rates and low... See more

Customer service

Customers had positive experiences with customer service, consistently praising its responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great overall experience. Money arrives (at Higlobe) with no delay whatsoever, wayyyy faster than any other platform I've used before. And it's transferred to my local bank (in Brazil) instantaneously... See more

Company replied

Rated 5 out of 5 stars

If you work as a VA, freelancer, or with international clients, HiGlobe is honestly a solid choice. No second thoughts, just works. My experience so far has been smooth from setup to payouts.... See more

Company replied

Rated 5 out of 5 stars

My first experience with Higlobe was amazing. Everything was very informative and easy to understand, you guys did a great job, but what surprised me the most was the support chat, it was impeccable... See more

Company replied

Rated 5 out of 5 stars

I've been using it for a while now, like a year + It has worked pretty good so far, money comes to my mexican account in MXN in seconds, they usually offer a better currency exchange than banks so... See more

Company replied


Company details

  1. Money Transfer Service
  2. Currency Exchange Service
  3. Financial Institution
  4. Mobile Money Agent
  5. Payment Service

About Higlobe

Written by the company

Higlobe offers the lowest cost guaranteed money transfers to professionals, individuals, freelancers and businesses receiving funds from the US and the EU.

We provide you with a dedicated receiving bank account, enabling you to provide the same payment instructions to your employers, month after month and get paid in USD and EUR. You have your own account, and can withdraw money to your local bank at the lowest cost guaranteed!

We move your money quickly and don’t leave you waiting for days to receive your funds.

Money transfer at the lowest cost guaranteed

Written by the company

A free USD receiving account with near-instant withdrawals to your local bank.

Contact info

Promotion box for Higlobe

Money transfer account for professionals

A free USD account with instant withdrawals to your local bank.

4.7

Excellent

TrustScore 4.5 out of 5

289 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(289)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The experience has been great so far!

30 April 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi Bruno!

Thank you for your kind words. We're really happy to know you had a great experience with us.

Feedback like yours reminds us why we do what we do: To make transactions simple, quick, and reliable!

Higlobe team

Rated 5 out of 5 stars

Transparent, Smooth, Quick Support

so far I have not been using it a lot lately but when I ask for support - my concerns immediately gets resolved, my last concern was my old phone broke and i cant get into the webapp without the authentication code - I sent a message to the support team, got an immediate response from Eva and she was super quick and helpful resolving the concern. Also, the transfers are smooth - the webapp shows how much you are getting with conversion rates very transparent. I've already recommended higlobe to be used by our team to receive payment from the US. Thanks!

19 May 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

We really appreciate your 5-star review! Our goal is to combine a seamless app experience with top-tier customer service, so it’s great to know we hit the mark for you.

Thank you for choosing Higlobe!

Rated 5 out of 5 stars

Very nice app and perfect customer…

Very nice app and perfect customer service

17 May 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

We really appreciate your 5-star review! Our goal is to combine a seamless app experience with top-tier customer service, so it’s great to know we hit the mark for you. Thank you for choosing HighGlobe!

Rated 3 out of 5 stars

I NEED A HIGHGLOBE APP

I like the exchange rate price, but not having an APP for this product doesn't make any sense

When are you going to launch it ?

17 May 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi, Estevão! We’re thrilled to hear you're enjoying our exchange rates, keeping transfers swift and affordable is exactly what we aim for.

We hear you loud and clear about the app! We’re currently in the final stages of development and are working hard to get it into your hands as soon as possible. Stay tuned for an official announcement very soon!

Rated 5 out of 5 stars

This app is continuously improving and…

This app is continuously improving and it works really well

15 May 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi Eduardo!

Thank you for your kind words. We're really happy to know you had a great experience with us.

Feedback like yours reminds us why we do what we do: To make transactions simple, quick, and reliable.

Rated 5 out of 5 stars

I would really love their platform even…

I would really love their platform even though they don't have a mobile app yet; however, it seems my client changed their bank from US Bank to another location so their finance team is unable to process a wire transfer and refund it back to my client's bank account. Glad that it was back in less than 24 hours. I hope you support other wire transfers from other countries or locations, but I really recommend them for US transactions and their support is easy to deal with. Thanks again, I will use your platform if my client change his bank to US, thank you.

4 March 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi Brian!

Thank you for your kind words! We're really happy to know you had a great experience with us.

Feedback like yours reminds us why we do what we do ~ to make transactions simple, quick, and reliable.

Your feedback is noted and shared with the team. We truly appreciate your trust and looking forward to serving you again! 🩷

Feel free to contact us at support@higlobe.com if you need assistance with your account or transfers!

Rated 1 out of 5 stars

Poor Customer Support

I withdrew $200.00 last night. I got debited but didn't receive anything. Sad part is, the transaction disappeared on my transaction history. This is a red flag.

I immediately contacted their support but haven't gotten reply. I want to call them but I couldn't find their number. They only have WhatsApp and email support as far as I know.

Please use their service at your own risk. It has been more than 24 hours and they haven't return my currency.

10 February 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi Jay,

We understand your concern and thank you for sharing your experience.

Our team reached out to you multiple times on February 13th, since your transaction failed. We requested for your correct bank details, as the originally provided account number was invalid. Once the information was updated, we reprocessed your transfer and was completed immediately.

As always, we remain committed to supporting our customers promptly and professionally.

Rated 5 out of 5 stars

The agent resolved my problem and…

The agent resolved my problem and answered all my questions!

23 January 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi John,

We're delighted to know that you appreciate our service and assistance!

We're looking forward to serving you again!

Feel free to contact us at support@higlobe.com if you need assistance with your account or transfers.

Rated 5 out of 5 stars

Best payment web platform with the…

Best payment web platform with the lowest fees on the market for international payments.

11 January 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi Balde! We appreciate your review. Thank you for your kind words. We are working hard everyday to be the best platform for our users.

Rated 5 out of 5 stars

thanks

fast and reliable

9 January 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi, Alexandre!

We appreciate your review!

Our support is always available if you need anything or has any feedback!

Higlobe team

Rated 5 out of 5 stars

Perfect

Easy, quick and gave me all the updates I needed, which in other places I've used it was always a guessing game if the transactions went through or not!

6 January 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi, Victor!

We appreciate your review!

Our support is always available if you need anything or has any feedback!

Higlobe team

Rated 5 out of 5 stars

I love how simple it is to use higlobe…

I love how simple it is to use higlobe and how fast the platform responds to our requests. Working to companies abroad was never this easy. I get my compensation fast and in a fair manner.

5 January 2026
Unprompted review
Higlobe  logo

Reply from Higlobe

We appreciate your comment, Thainá! Thanks for trusting in us.

Rated 4 out of 5 stars

the initial setup was confusing

the initial setup was confusing and with bugs, the experience needs improvement. the chat agent was very helpful

18 December 2025
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi, Kassem!

We appreciate your review so much! We recently changed our onboarding and we are working on improvements constantly!

Please few free to reach out to your account manager if you have any feedback!
Higlobe team

Rated 5 out of 5 stars

The process after validations (for…

The process after validations (for security reasons) was easy and quick

3 December 2025
Unprompted review
Higlobe  logo

Reply from Higlobe

Thank you so much for taking the time to leave us a review!

We are delighted to hear that you found the post-validation process easy and quick. Prioritizing our users' security is fundamental, and we strive to make the necessary steps as seamless and efficient as possible.

We truly appreciate your trust.

Rated 5 out of 5 stars

Good communication

Good communication. fixed my issues fast.

3 December 2025
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi Xyn!

We're really happy to know you had a great experience with us.

We truly appreciate your trust and look forward to serving you again!

If you need assistance with your account or transfers, just feel free to contact us at support@higlobe.com! 🩷

Rated 5 out of 5 stars

Efficiency and customer service

Efficiency and customer service. You guys rock.

2 December 2025
Unprompted review
Higlobe  logo

Reply from Higlobe

Hi, Carlos!

Thank you so much for your review! We appreciate it and it's our pleasure to have you around!

Higlobe team

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